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Ocean Cadillac - Service Center

Miami, FL

4.3
455 Reviews

455 Reviews of Ocean Cadillac - Service Center

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July 06, 2021

From a service perspective they have been excellent. They did not try to up-sell me on services when I brought my car in for regular maintenance. More

by TRAVELINGERIK197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jul 06, 2021 -

Ocean Cadillac responded

Thank you for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

July 01, 2021

Everytime I visit Ocean Cadillac, I feel like a VIP.The Everytime I visit Ocean Cadillac, I feel like a VIP. The staff is extremely helpful and attentive. And John Losada takes care of my automobile needs More

by gracie917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 01, 2021 -

Ocean Cadillac responded

Thank you for your business and this five-star review, Gracie. We're happy to hear that John has been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 30, 2021

After a couple of hiccups in scheduling (my fault not theirs) I finally had the Takata airbag replaced. Barbara took care of my order from beginning to end. My appointment was for 9 am and I was on my wa More

by JALO1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jun 30, 2021 -

Ocean Cadillac responded

Thank you so much for your excellent review! Barbara and our team are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ocean Cadillac. Please don't hesitate to reach out if you need anything else.

June 28, 2021

Easy to get appointment.Service people especially Easy to get appointment. Service people especially Barbara, did a quick and perfect job. More

by DutchRoelofke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jun 29, 2021 -

Ocean Cadillac responded

Thank you! Barbara and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

June 03, 2021

I sent my car to fix a problem with the window, they returned it with damage on the steering wheel and didn’t take responsibility for it. Very bad service, not recommended. More

by MIGUELOGARCIA06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Rivero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Gendler, Marc Collins, DAS Admin, Mario Murgado JR, Al Mendoza, Rich Sturgill
Jun 06, 2021 -

Ocean Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Jun 16, 2021 -

Ocean Cadillac responded

I'm so sorry you had a bad experience. I'd like to know how I can help make this better for you. Please reach out to me directly at your convenience so we can discuss further. Sincerely, Rich Sturgill General Manager 407-687-2253

May 31, 2021

Such a great service especially from my salesman David Dill... this is my fourth SUV I’ve purchased through him and I will continue to do so!!👍 More

by Fajita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dill
Jun 01, 2021 -

Ocean Cadillac responded

Thanks for your review! Quality customer service is our number one priority, so we're happy to hear that David continues to meet your expectations. Thank you for choosing Ocean Cadillac--we look forward to helping you with #5 when the time comes!

May 11, 2021

Great customer service from Barbara G. Answer all my questions and made my son and I feel a home. Awesome job during my visit that day. More

by koleskola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
May 11, 2021 -

Ocean Cadillac responded

We are very happy to hear that Barbara provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 05, 2021

I spoke with Barbara on Thursday, but she did'n call me back as she promesed me. So on Monday I called again and Adriana send me inmediatly a guy to pick up my car. and soon my car back to me, with a full More

by LEYDA.CORREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriana
May 05, 2021 -

Ocean Cadillac responded

Thank you so much for your kind words for Adriana, and for taking the time to share your feedback!

April 29, 2021

Barbara is the best! She arranged for pick and deliver of my car. Called me when the car was ready. She is always friendly and helpful. More

by carfagna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 30, 2021 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with Barbara and our team. We're glad to hear we delivered such a great experience!

April 23, 2021

As always, great service from Barbara and Team!! Looking forward to my next oil change and the Construction of the new show room. Thank you!! More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 25, 2021 -

Ocean Cadillac responded

It's great to hear that Barbara was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

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