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Ocean Cadillac - Service Center

Miami, FL

4.4
428 Reviews
Call Service Center (855) 242-3947

428 Reviews of Ocean Cadillac - Service Center

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November 29, 2024

Terrific service. They are thorough and prompt. Kind, knowledgeable, and helpful team. They go above and beyond. More

by MTerryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Prat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Castellon
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Dec 02, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 27, 2024

Willy was great. But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically More

by azarnovruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Polanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Prat
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando (not sure about surname)
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Nov 30, 2024 -

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 25, 2024

She is great , easy to work with and always accommodating. Glad I have her as my Rep More

by NINOPELLERITO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Ocean Cadillac responded

It's great to hear that you had such a positive experience, Nino. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

November 20, 2024

Adriana was very knowledgeable and understanding, and she was also very helpful. throughout the process More

by THOMPSONSHARON71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Prat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Ocean Cadillac responded

Thank you, Sharon, for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad Adriana was able to help, and we hope to see you again!

November 17, 2024

Orlando was professional and very nice the car was delivered perfectly a great experience thank you More

by JIMENEZLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Report | Print
Nov 18, 2024 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that Orlando had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

November 07, 2024

I would not buy another vehicle from this dealership. The management at this dealership are dishonest and rude. They do not value their customers. UPDATE: Now they want to charge y wife $40 for a loan More

by Mike
Recommend Dealer
No
Employees Worked With
Albert Prat
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Ocean Cadillac responded

Mike, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 01, 2024

Ocean Cadillac Service is a breath of fresh air to service your vehicle, the list is too long to write it all down. Five stars is not enough More

by MATESROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Mancina
Report | Print
Nov 01, 2024 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 30, 2024

Adriana Molina is the best ! !!! Congratulations to keep her in your team. She is very professional. More

by Helio Lupifieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Ocean Cadillac responded

Thank you so much for your kind words for Adriana, and for taking the time to leave us this wonderful feedback!

October 27, 2024

Fui atendida por la señorita Adriana Molina, como siempre una persona muy amable, educada y haciéndome sentir bien. agradezco muchísimo que la tengan como empleada en callidad Muchas gracias! 👍 More

by MARIAMILAGROS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana Molina
Report | Print
Oct 27, 2024 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 26, 2024

Nice ambient, great customer service, service done on time, and delivered back at my house. Thank you More

by Dourado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Oct 27, 2024 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

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