Ocean Cadillac - Service Center

Encountered Transmission problem driving from Arizona to Miami last July 9th and took the vehicle to Ocean Cadillac on July 11 ( Monday morning ) and assigned to an Advisor. I accepted the quoted price to Miami last July 9th and took the vehicle to Ocean Cadillac on July 11 ( Monday morning ) and assigned to an Advisor. I accepted the quoted price to fix the problem , so I can continue driving to my final destination in D.C suburb. From then on he made an extremely stressful worse loaded with promises and lies on the completion of the job and availability of parts. Never has he given me a regular and accurate updates either by a call, text or voicemail. I also have issues getting him on the phone. I finally loser my overstretched patience that I contacted the Main office to speak to the Service Manager for which the Receptionist refused and she continued to put me on Hold until she was able to get hold of the Advisor after informing her that I will have my Attorney get involved. The vehicle mysteriously became ready for pickup same day on 07-18-2022. This was the second time I have a major issue with this Dealership in 1-2 years, and my Attorney was involved to solve the issue ; I decided not to file a complaint/ report to BBB and Cadillac Main Office to give them a second chance. BUT FAILED TERRIBLY. More

El trato personal , cordial y el servicio Excelente. La ubicación perfecta. El servicio en la cafetería excelente La ubicación perfecta. El servicio en la cafetería excelente More

The service was great as a visitor to Miami. Jason helped me and made my car problem even easier Jason helped me and made my car problem even easier More

Service Dept. is horrible to say the least and theremanagement team is worst. Visited dealer on Friday 7/8/22 to get my truck serviced and the service advisor is horrible to say the least and theremanagement team is worst. Visited dealer on Friday 7/8/22 to get my truck serviced and the service advisor is trying to Rob and cheat the customers. Left dealer and decided to speak with Service Manager, conveniently he was not available and was suppose to get a call back from him. It’s now 7/12/22 and still haven’t heard back. I also called Sat. 7/9/22 to speak with the Customer Experience Manager and he was not available, also left my information for a call back and still haven’t heard from him either. And they pledge Customer Satisfaction, Wow… JeanCarlos Kent, care to comment on behalf of your team? More

Very professional service department. The work was done in a timely manner. Happy with the service. The work was done in a timely manner. Happy with the service. More

Ocean Cadilac has the best deal . They are very helpful when it come to costumer service . They are very helpful when it come to costumer service . More

I had my vehicle in their service department for 11 days. They claimed my shifter was bad and it would cost $1100 to fix. Although I was under the CPO warranty they said it wasn't covered. I asked if they c They claimed my shifter was bad and it would cost $1100 to fix. Although I was under the CPO warranty they said it wasn't covered. I asked if they could work on the price since I was paying out of pocket and they were charging 5 hours labor. They refused. I took my car paid $202 for the diagnosis. Took it to an independent shop and they found nothing wrong with the car.I drove the car another 60 days and traded it in. Will never do business with this crooked operation again. Neither will I ever buy another Cadillac. (I have owned 6 in the past) These people left a very bad taste. More

Car took too long to be returned. Had no driver to bring the car beck to me. I had to go to the dealership to get the car Had no driver to bring the car beck to me. I had to go to the dealership to get the car More

Overcharged for an oil change. Lack of clear communication. Service rep lacked knowledge of their current offers and how to apply them. Not responsive when wanting to address issue Lack of clear communication. Service rep lacked knowledge of their current offers and how to apply them. Not responsive when wanting to address issues. More

Muy buena atención excelente servicio. Mecánica resuelta. La atención humana cumpliendo en tiempo y forma. Siempre vuelvo por los mismos motivos expuestos antes. Gracias Mecánica resuelta. La atención humana cumpliendo en tiempo y forma. Siempre vuelvo por los mismos motivos expuestos antes. Gracias More