Ocean Cadillac - Service Center

Wasn't told of the extra charge of 3. 5 percent if I wanted to use my credit card on checking the car in. Was only told when I came to pick up the car. Was told the car was ready and when 5 percent if I wanted to use my credit card on checking the car in. Was only told when I came to pick up the car. Was told the car was ready and when I arrived hat to wait an hour for the car to be washed. Was promised an estimated value on my car. Still waiting to receive the value. More

My car was picked up at my office at 10:30am. Earlier that morning, I had tried to change the time to the afternoon but was told if I did do they’d have to keep it overnight. I stated I didn’t w Earlier that morning, I had tried to change the time to the afternoon but was told if I did do they’d have to keep it overnight. I stated I didn’t want that so I kept the initial time. I was impressed that I was contacted within the hour and told that I need four new tires as mine were bald. This surprised me as I had not noticed at all! . I said I’d need a quote before I decided. I was told they would call back with this info and everything else once the car was checked. Being at work, time flew then I noticed it was almost 5 pm and I got no call back about my car. So I decided to call to check. After holding and some confusion in whether it was ready or not I was told they had to keep it overnight. I had no ride home! I informed as such and was told that i could get rental and would be reimbursed! I asked how I might get to the car rental place without my car!!! I was told they could pick me up at 8 IN THE MORNING! I had to take a Lyft home, which I never use because I have a trauma that makes me uncomfortable being alone with strangers!!! In the morning I was told that tires would be about 1200 and another 1500 in repairs. I asked that they change my oil and do two other necessary things and return my car! There was no mention of renting a car. I canceled my first client of the day and waited until my car was ready. It was dropped off at about 11am! This is my third bad experience with the service department and the first was when I purchased the car! I’ll take it to Hollywood Cadillac from here on! More

We love the selection of vehicles they have and we especially love the great care and attention that we receive from our special salesman Pat Cossentino! The car museum there is amazing! The whole exp especially love the great care and attention that we receive from our special salesman Pat Cossentino! The car museum there is amazing! The whole experience from beginning to end was spectacular! More

Always a Great Experience! A Great Team from the young man who greets you to all involved! Thank you to Jimmy and Angel! A Great Team from the young man who greets you to all involved! Thank you to Jimmy and Angel! More

I was taken care by Angel Pardillo He is well trained and is an asset to the Dealership and is an asset to the Dealership More

I leased my 2019 XT5 and purchased my 2023 XT5 at Ocean Cadillac this past weekend. Great sales and service staff. The Cafe is an added addition that encourages me to come back for a car wash every weekend Cadillac this past weekend. Great sales and service staff. The Cafe is an added addition that encourages me to come back for a car wash every weekend :-) More

Great service. The attention was excellent, fast, and they gave me the car after a car wash. I am happy. The attention was excellent, fast, and they gave me the car after a car wash. I am happy. More

Service was amazing, they took care of the problem as soon as possible They even picked up the car and returned it within a couple of days soon as possible They even picked up the car and returned it within a couple of days More

Great service from Jason, he took care of me and my car. Fast and professional service. Very impressed how far they will go to make my experience better. I will strongly recommend this dealership. Fast and professional service. Very impressed how far they will go to make my experience better. I will strongly recommend this dealership. More

I spent 4 hours at this location and I was sent on. my way with the issue not being resolved. my way with the issue not being resolved. More