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Ocean Cadillac - Service Center

Miami, FL

4.3
484 Reviews

484 Reviews of Ocean Cadillac - Service Center

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October 25, 2022

Wasn't told of the extra charge of 3. 5 percent if I wanted to use my credit card on checking the car in. Was only told when I came to pick up the car. Was told the car was ready and when More

by clive0
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Oct 28, 2022 -

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 13, 2022

My car was picked up at my office at 10:30am. Earlier that morning, I had tried to change the time to the afternoon but was told if I did do they’d have to keep it overnight. I stated I didn’t w More

by dionedepooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Oct 16, 2022 -

Ocean Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 08, 2022

We love the selection of vehicles they have and we especially love the great care and attention that we receive from our special salesman Pat Cossentino! The car museum there is amazing! The whole exp More

by COCOPLUMBJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Petrina Cossentino
Oct 10, 2022 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 01, 2022

Always a Great Experience! A Great Team from the young man who greets you to all involved! Thank you to Jimmy and Angel! More

by MICHAELKELLEY293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel, Jimmy Pena
Oct 03, 2022 -

Ocean Cadillac responded

Quality customer service is always our number one priority, and we're happy Jimmy and Angel met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

September 27, 2022

I was taken care by Angel Pardillo He is well trained and is an asset to the Dealership More

by rmdreyfus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Pardillo
Sep 28, 2022 -

Ocean Cadillac responded

Thank you for your kind words.! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac; we look forward to having you as one of our valued customers for many more years to come!

September 24, 2022

I leased my 2019 XT5 and purchased my 2023 XT5 at Ocean Cadillac this past weekend. Great sales and service staff. The Cafe is an added addition that encourages me to come back for a car wash every weekend More

by drnscottgorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Elias
Sep 26, 2022 -

Ocean Cadillac responded

Thank you so much for your kind words for Bobby, and for taking the time to leave us this wonderful feedback! Congratulations on your new 2019 XT5 and 2023 XT5.

September 08, 2022

Great service. The attention was excellent, fast, and they gave me the car after a car wash. I am happy. More

by AMADOGIL17
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriana, Jimmy Pena
Sep 09, 2022 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

September 02, 2022

Service was amazing, they took care of the problem as soon as possible They even picked up the car and returned it within a couple of days More

by SATOSINGH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Sep 02, 2022 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 01, 2022

Great service from Jason, he took care of me and my car. Fast and professional service. Very impressed how far they will go to make my experience better. I will strongly recommend this dealership. More

by ROBJACOBS71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Raffo
Sep 02, 2022 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 24, 2022

I spent 4 hours at this location and I was sent on. my way with the issue not being resolved. More

by SEVON.BORELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Aug 28, 2022 -

Ocean Cadillac responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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