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Ocean Cadillac - Service Center

Miami, FL

4.3
421 Reviews

421 Reviews of Ocean Cadillac - Service Center

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August 18, 2021

great staff! always ready to do job,and advise you for any issues they may found in the car,keep good work guys!! regards! RS More

by ROMANSAEZ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Aug 18, 2021 -

Ocean Cadillac responded

Roman, Thank you for taking the time to share your thoughts on working with Barbara and our team. We're glad to hear we delivered such a great experience!

August 17, 2021

excellent service . very helpful in every way. excellent communications. thanks to your help we were able to totally recover our car which was completely unattended for over 18 months while we were out of More

by MSAMSONDOEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Aug 17, 2021 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ocean Cadillac!

August 12, 2021

My wife and I just arrived in Miami from NY where the car started to make a strange grinding noise. I called Ocean Cadi for help. They came to us to take the car for evaluation. The problem was quickly de More

by JMORIATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Aug 12, 2021 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. Barbara and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 05, 2021

Was told job would take 3days in took 10 days missed my appointment in New York just to fix air conditioning made numerous calls was told parts on the way More

by ALLEN33019
Recommend Dealer
No
Employees Worked With
Ricardo Rivero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Gendler
Aug 06, 2021 -

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Aug 10, 2021 -

ALLEN33019 responded

Call me if u want to talk917 669 5581

July 14, 2021

Excellent price on my new 2021 XT5, Jose Ramirez was my salesperson, very professional, knowledgeable, polite and friendly. All the staff is amazing, Andy Hernandez, Eric, Barbara and Mr. Sturgill General More

by Yisell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler, Jose Ramirez, Rich Sturgill
Jul 14, 2021 -

Ocean Cadillac responded

We appreciate your business and our team looks forward to serving you again soon!

July 07, 2021

Way too slow for an oil change. We switched from Lexus and they had a much nicer setup to in the waiting room. AKA more space, coffee, water..... More

by jab5990
Recommend Dealer
No
Employees Worked With
Barbara Gendler
Jul 16, 2021 -

Ocean Cadillac responded

I'm sorry that you had a less than stellar experience. As you know we are currently operating out of a temporary facility while we await completion of our brand new state of the art facility. I would love to discuss this further with you, please feel free to call me directly at 786-708-8310.

July 06, 2021

From a service perspective they have been excellent. They did not try to up-sell me on services when I brought my car in for regular maintenance. More

by TRAVELINGERIK197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jul 06, 2021 -

Ocean Cadillac responded

Thank you for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

July 01, 2021

Everytime I visit Ocean Cadillac, I feel like a VIP.The Everytime I visit Ocean Cadillac, I feel like a VIP. The staff is extremely helpful and attentive. And John Losada takes care of my automobile needs More

by gracie917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 01, 2021 -

Ocean Cadillac responded

Thank you for your business and this five-star review, Gracie. We're happy to hear that John has been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 30, 2021

After a couple of hiccups in scheduling (my fault not theirs) I finally had the Takata airbag replaced. Barbara took care of my order from beginning to end. My appointment was for 9 am and I was on my wa More

by JALO1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jun 30, 2021 -

Ocean Cadillac responded

Thank you so much for your excellent review! Barbara and our team are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ocean Cadillac. Please don't hesitate to reach out if you need anything else.

June 28, 2021

Easy to get appointment.Service people especially Easy to get appointment. Service people especially Barbara, did a quick and perfect job. More

by DutchRoelofke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jun 29, 2021 -

Ocean Cadillac responded

Thank you! Barbara and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

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