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Ocean Cadillac - Service Center

Miami, FL

4.3
483 Reviews

483 Reviews of Ocean Cadillac - Service Center

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December 02, 2022

Everyone at the dealership was extremely friendly and helpful. They have a really great team. The wait was a bit long but the overall service was great. More

by DAVIDALANBEARD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Dec 04, 2022 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 30, 2022

Service Department very clean and exceptional service. Very happy that we went to this location More

by karina1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Raffo, Jimmy Pena
Dec 01, 2022 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

November 27, 2022

The sales team was great! This was my second Cadillac purchase from Ocean Cadillac. Both times had excellent experiences. More

by kjthron
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Okoye
Nov 28, 2022 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 16, 2022

Henrique is the best! ! Good guy !!!! keep it like this my man !! he is really know how to help people More

by Blancentertainment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Nov 17, 2022 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 14, 2022

I’ve been very pleased with this dealership. They have always picked up my car for service and returned it quickly. More

by symma34
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana, Petrina Cossentino
Nov 15, 2022 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

November 12, 2022

Good diagnosis of rainwater leak into the car. Found flaw of the manufacturer. Replace bad & corroded parts. Waiting for parts missing to repair & apply Cadillac recall. Good price. More

by dovliven
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ariana Molina, Eric (Mechanic), Lino Tapias., Hugh Okoye, Jimmy Pena
Nov 13, 2022 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 11, 2022

way too expensive than any other regular car service took 3 hours to change oil they asked $320 to check engine (not fixing it but just to look at it) More

by SIVANERTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
joe
Nov 16, 2022 -

Ocean Cadillac responded

Hello Sivanerten, I apologize that we were not able to meet your expectations, this is very important to us. Please reach out to my service manager Jimmy Pena at 786-731-4888. I you need further assistance please feel free to reach out to me as well. Rick Barraza 305-206-6620. Wishing you a wonderful day.

November 10, 2022

Great Customer Service, they were able to get me in with a same day appointment for an oil change. They also brought to my attention a few items that needed to be addressed, but there were no high pressure More

by CEO
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Angel in Service
Nov 10, 2022 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 04, 2022

Faster and great service god job ocean Cadillac the best dealer and service in florida More

by auromarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Nov 07, 2022 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jimmy met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

Nov 07, 2022 -

auromarp responded

Thanks so much

October 25, 2022

Wasn't told of the extra charge of 3. 5 percent if I wanted to use my credit card on checking the car in. Was only told when I came to pick up the car. Was told the car was ready and when More

by clive0
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Oct 28, 2022 -

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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