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Ocean Cadillac - Service Center

Miami, FL

4.3
454 Reviews

454 Reviews of Ocean Cadillac - Service Center

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April 25, 2022

Service manager and general manager are outstanding regarding customer relations and customer individual care and service More

by KBULHACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Peña and Angel the service manager , Barbara Gendler, Marc Collins
Apr 26, 2022 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 22, 2022

explained to Barbara about problem. She was very attentive. she got issue resolved. exceeded expectations. More

by BLOUNTSHELIA729
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 25, 2022 -

Ocean Cadillac responded

It's great to hear that Barbara was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ocean Cadillac!

Apr 25, 2022 -

BLOUNTSHELIA729 responded

Thank you Ocean Cadillac. I really appreciate the service Barbara provided. It was great and I would recommend you to others. Thanks again.!

April 13, 2022

Very impressed with the service department. They were quick to respond and handle my problem. More

by lynnpoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 14, 2022 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 13, 2022

I am a retired Marine Veteran having served 30 years on Active Duty. I am not easily impressed and I demand Quality Service. I was extremely impressed with the professionalism of the staff, quality of serv More

by Da Legend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Gendler
Apr 14, 2022 -

Ocean Cadillac responded

Thank you so much for the 5 star review. We appreciate your business and our team looks forward to serving you again soon!

Apr 14, 2022 -

Da Legend responded

I would like you to consider offering a Military Discount on parts and service to Retired Veterans and Active Duty Military. Semper Fidelis.

March 31, 2022

Knew I had to have service preformed on the XT6, and normally I’m squeezed for time. They indicated that if I bring it in, they will get me done and out quickly, they did just that. The service and fr More

by miamibeef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 01, 2022 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 23, 2022

Service was fast and efficient Thank you Barbra in service area. She rocked handling my issue More

by BKJ5381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Mar 24, 2022 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Barbara and our team here at Ocean Cadillac.

March 11, 2022

Chasing away customers by charging for credit card use, extravagant pricing and unnecessary items. Will not recommend ever again. More

by robertalevenson
Recommend Dealer
No
Employees Worked With
Barbara Gendler
March 02, 2022

They would not honor their word of first oilcchange complimentary when I bought the car. So they charged me 500+ $ for oil change and other minor things they did on my car. More

by DELRIOI33141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Baho Agbas
Mar 16, 2022 -

Ocean Cadillac responded

We are sorry your first service visit did not go well. I believe that our service manager reached out to resolve the situation and correct it. Again we apologize and hope we can turn this around.

February 11, 2022

Adriana and staff at Ocean Cadillac are amazing! It’s always a pleasure visiting ocean Cadillac More

by gavilanfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriana, Barbara Gendler
Feb 12, 2022 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear that Adriana and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 10, 2022

Upon my arrival at the dealership for service, everyone treated me as family. I was amazed with timely service and they wash my vehicle. I would recommend everyone who needs their Cadillac serviced for m More

by tonenjac16757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Feb 11, 2022 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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