Ocean Cadillac - Service Center

Ocean Cadillac responded

Trever, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. I can be reached directly at 786-708-8310 or rich.sturgill@oceancadillac.com Cordially, Rich Sturgill General Manager

Ocean Cadillac responded

Thank you for the kind words for our service department! We do appreciate your patience in these unprecedented times. We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ocean Cadillac. Please don't hesitate to reach out if you need anything else.

Ocean Cadillac responded

Good Afternoon, It sounds like you may have purchased or leased one of our new vehicles that came out of loaner service? In either case, it's our policy to disclose this to our clients upfront. I sincerely apologize for failing your expectations and would love an opportunity to discuss this mater further with you at your convenience. I can be reached directly at 407-687-2253. Cordially, Rich Sturgill General Manager

milo1005 responded

Not only you knew that the truck was a loaner you did not hesitated to get my money like it was a used truck. Before leaving the place I went inside I told a guy that told me that your policy was not to return the the money or get me a new one that I already sign the papers.As I stated before not Josh or the guy that gave me the papers to sign mention about the mileage in that truck.The man that told no money or truck was a heavy guy in shorts very appropriate for being in charge of any kind of business that size.Three days after I was informed by OnStar that the car was low in the air of tires and battery.The keys have a key chain of a Golf Club the only thing he did as a big favor was order new rugs for the truck which of course I don’t have .I feel really bad taken for a ride.

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

Ocean Cadillac responded

Thank you!!!

Ocean Cadillac responded

I apologize that we failed to meet your expectations. I would like to have the opportunity to speak with you directly concerning your experience. Please call me directly at 407-687-2253 at your earliest convenience. Sincerely, Rich Sturgill General Manager

Ocean Cadillac responded

Thank you for your feedback, Brain. We're sorry that you didn't have a better experience and apologize for the lack of communication. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

BrianB responded

The only phone call I received from Ocean Cadillac was from Barbara in service. As expected she was truly concerned and I wished her luck with taking the issues I explained to her up with her management. No outreach from management other than call me... What's next the check is in the mail (lol)