Ocean Cadillac - Service Center

Service Dept. is horrible to say the least and theremanagement team is worst. Visited dealer on Friday 7/8/22 to get my truck serviced and the service advisor is horrible to say the least and theremanagement team is worst. Visited dealer on Friday 7/8/22 to get my truck serviced and the service advisor is trying to Rob and cheat the customers. Left dealer and decided to speak with Service Manager, conveniently he was not available and was suppose to get a call back from him. It’s now 7/12/22 and still haven’t heard back. I also called Sat. 7/9/22 to speak with the Customer Experience Manager and he was not available, also left my information for a call back and still haven’t heard from him either. And they pledge Customer Satisfaction, Wow… JeanCarlos Kent, care to comment on behalf of your team? More

Very professional service department. The work was done in a timely manner. Happy with the service. The work was done in a timely manner. Happy with the service. More

Ocean Cadilac has the best deal . They are very helpful when it come to costumer service . They are very helpful when it come to costumer service . More

I had my vehicle in their service department for 11 days. They claimed my shifter was bad and it would cost $1100 to fix. Although I was under the CPO warranty they said it wasn't covered. I asked if they c They claimed my shifter was bad and it would cost $1100 to fix. Although I was under the CPO warranty they said it wasn't covered. I asked if they could work on the price since I was paying out of pocket and they were charging 5 hours labor. They refused. I took my car paid $202 for the diagnosis. Took it to an independent shop and they found nothing wrong with the car.I drove the car another 60 days and traded it in. Will never do business with this crooked operation again. Neither will I ever buy another Cadillac. (I have owned 6 in the past) These people left a very bad taste. More

Car took too long to be returned. Had no driver to bring the car beck to me. I had to go to the dealership to get the car Had no driver to bring the car beck to me. I had to go to the dealership to get the car More

Overcharged for an oil change. Lack of clear communication. Service rep lacked knowledge of their current offers and how to apply them. Not responsive when wanting to address issue Lack of clear communication. Service rep lacked knowledge of their current offers and how to apply them. Not responsive when wanting to address issues. More

Muy buena atención excelente servicio. Mecánica resuelta. La atención humana cumpliendo en tiempo y forma. Siempre vuelvo por los mismos motivos expuestos antes. Gracias Mecánica resuelta. La atención humana cumpliendo en tiempo y forma. Siempre vuelvo por los mismos motivos expuestos antes. Gracias More

Service manager and general manager are outstanding regarding customer relations and customer individual care and service regarding customer relations and customer individual care and service More

explained to Barbara about problem. She was very attentive. she got issue resolved. exceeded expectations. She was very attentive. she got issue resolved. exceeded expectations. More

Very impressed with the service department. They were quick to respond and handle my problem. They were quick to respond and handle my problem. More