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Ocean Cadillac - Service Center

Miami, FL

4.3
437 Reviews
Call Service Center (855) 242-3947

437 Reviews of Ocean Cadillac - Service Center

Sort by
December 11, 2022

We had an excellent experience great customer service- every thing was explained carefully. Will recommend. More

by mercyandjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Petrina Cossentino, Marc Collins, DAS Admin, Mario Murgado JR, Hugh Okoye, Jimmy Pena, Matt Wahnon
Report | Print
Dec 11, 2022 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

December 08, 2022

The only thing that is good is the cafeteria good food and good service thanks More

by franciscoferia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Report | Print
Dec 14, 2022 -

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have a 5 star experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around.

December 07, 2022

Very professional, smooth, fast purchase. Jason is a great sales person will come back to him More

by MIAMI.MAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Dec 08, 2022 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 02, 2022

This visit was very smooth although longer than expected. I was very satisfied with the service appointment. More

by ALCIRAEIMIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Dec 04, 2022 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

December 02, 2022

Everyone at the dealership was extremely friendly and helpful. They have a really great team. The wait was a bit long but the overall service was great. More

by DAVIDALANBEARD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Dec 04, 2022 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 30, 2022

Service Department very clean and exceptional service. Very happy that we went to this location More

by karina1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Raffo, Jimmy Pena
Report | Print
Dec 01, 2022 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

November 27, 2022

The sales team was great! This was my second Cadillac purchase from Ocean Cadillac. Both times had excellent experiences. More

by kjthron
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Okoye
Report | Print
Nov 28, 2022 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 16, 2022

Henrique is the best! ! Good guy !!!! keep it like this my man !! he is really know how to help people More

by Blancentertainment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Nov 17, 2022 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 14, 2022

I’ve been very pleased with this dealership. They have always picked up my car for service and returned it quickly. More

by symma34
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana, Petrina Cossentino
Report | Print
Nov 15, 2022 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

November 12, 2022

Good diagnosis of rainwater leak into the car. Found flaw of the manufacturer. Replace bad & corroded parts. Waiting for parts missing to repair & apply Cadillac recall. Good price. More

by dovliven
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ariana Molina, Eric (Mechanic), Lino Tapias., Hugh Okoye, Jimmy Pena
Report | Print
Nov 13, 2022 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

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