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Ocean Cadillac - Service Center

Miami, FL

4.3
438 Reviews
Call Service Center (855) 242-3947

438 Reviews of Ocean Cadillac - Service Center

Sort by
March 08, 2023

I had to take back the vehicular 3 times before they fixed the problem. They were suppose to call me when the seat and the door panel arrive to replace it has been a month and no word yet. This was More

by STEELPOWERFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel, Jimmy Pena
Report | Print
Mar 09, 2023 -

Ocean Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, you can call me directly to discuss your situation. Or if you choose, please send us a message with your contact information so that we can reach out to you. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Thank you, Matt Wahnon General Manager Ocean Cadillac 954-295-3797

February 28, 2023

The staff is great, the overall establishment looks great. The rep who handled my request last Sat was the best besides the prior one in Jan. Other than that and the computer chip shortages/recalls I’m More

by BDUMEINVESTMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Mar 01, 2023 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2023

Great team and great service i would recommend to all my friends and family. Thanks. More

by Dannybeno93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2023 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

February 21, 2023

The customer service was great really enjoyed it And I will definitely be back and recommend your service More

by BIGPHIL357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Feb 22, 2023 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

February 15, 2023

Worst dealership and Service I have ever experienced. I would not recommend nor do business with you again. I have high regret now and feel ripped off and taken advantage. Hope you feel good about yourse More

by jkaplan1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Rivero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Okoye, Jimmy Pena, Jeremy Bonilla
Report | Print
February 14, 2023

We have dealt with Ocean for over 35 years. Its like having your own concierge service. Mark Collins is a rare gem in this business. More

by BOGI321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Collins, Jimmy Pena
Report | Print
Feb 15, 2023 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

February 11, 2023

Excelente good atentos buen servicio amable a tiempo todo con el horario les recomiendo Cadillac al 100% More

by EDDYPINARES88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Collins, DAS Admin, Mario Murgado JR, Hugh Okoye, Jimmy Pena, Matt Wahnon
Report | Print
Feb 13, 2023 -

Ocean Cadillac responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

February 09, 2023

Have taken the vehicular twice, have paid twice and problem not fixed. Had no loaner vehicular on both occasion. I have to take the vehicular again for third time. Terrible More

by STEELPOWERFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
Report | Print
Feb 12, 2023 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 13, 2023 -

STEELPOWERFORCE responded

All I want is for the issues with the vehicular to be corrected. I have taken it twice before, paid and the issue is still ongoing. My vehicular is currently in the service department I need a qualified mechanic to work on it and to actually test it on the road after the work is completed. This the 3rd week my work is disrupted because it is a company car, I pay a lot monthly and I am with out a car because your dealer apparently never has a loaner. Besides the mechanical issues the seat and armrest have leather discoloring, This other issue has been over three weeks and no signs when or if this will ever be taken care off. This is my sixth Escalade since 2005 and I have never had this issues before.

February 08, 2023

Service advisor was very nice. Everything went smoothly and efficiently. Will definitely use them in the future More

by SHAP931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Feb 09, 2023 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 11, 2023

Great service, very polite people who Cadillac work for Ocean . Always available to listen to your concerns Pvg More

by pgodfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Jan 12, 2023 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

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