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Ocean Cadillac - Service Center

Miami, FL

4.3
454 Reviews
Call Service Center (855) 242-3947

455 Reviews of Ocean Cadillac - Service Center

Sort by
June 09, 2023

Great service department! They are very attentive, professional and very nice people to deal with! The service writers are excellent! More

by COCOPLUMBJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna service department, Jimmy Pena
Report | Print
Jun 09, 2023 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 07, 2023

Purchased an Escalade V series from Ocean Cadillac. I had to wait for this bad boy a couple of months but Jesse and Jeremy were very professional. They kept me informed through the manufacturing proces More

by Carlos
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jesse Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Kelley, DAS Admin, Hugh Okoye, Jeremy Bonilla
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Jun 08, 2023 -

Ocean Cadillac responded

Thank you for the 5 star review. We appreciate your business and are thrilled that Jesse and Jeremy were so professional. Congratulations on your Cadillac Escalade V series! We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

June 01, 2023

Bad service all the way , from beginning to the end disappointment. Never had so bad experience More

by DARIOPERETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Report | Print
Jun 06, 2023 -

Ocean Cadillac responded

Thank you for this feedback, Dario. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 24, 2023

Always great and respectful service. ...Attention to detail...Best dealership....Excellence overall. Kind and helpful. More

by PAULA.SILBERBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
May 25, 2023 -

Ocean Cadillac responded

Thanks, Paula, for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

May 24, 2023

Friendly and accommodating service provided by Ocean Cadillac with promptness and reliability for all Cadillac service needs. More

by RICARDOCARRAZANA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
May 25, 2023 -

Ocean Cadillac responded

It has been a pleasure serving you, Ricardo. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

May 23, 2023

Great service by Angel. He delivered my car personally and always kept in touch. Thank you! More

by SIVANSIBONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel, Jimmy Pena
Report | Print
May 23, 2023 -

Ocean Cadillac responded

We are very happy to hear Angel provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 20, 2023

Very friendly and very professional. It honestly the best experience from an auto dealer that I ever had. Everyone from the GM to the sales people. No pressure from anyone! Thank you More

by SKLUBES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Admin, Matt Wahnon, Deya Guerrero
Report | Print
May 22, 2023 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

May 17, 2023

Very nice and helpful I really appreciate the help I received from everyone at the dealership More

by Sashafrazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Jimmy Pena
Report | Print
May 17, 2023 -

Ocean Cadillac responded

Sasha, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jimmy and our team and don't hesitate to let us know if we can be of further assistance.

May 17, 2023

Service was great. I’m really happy with all your services provided on my last visit. Thanks More

by LOREANDRADE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
May 17, 2023 -

Ocean Cadillac responded

Lorean, Thanks for sharing about your service experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

May 02, 2023

Jason was great in helping me with my service. I would definitely recommend Ocean Cadillac. More

by MEASHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON RAFFO
Report | Print
May 02, 2023 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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