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Ocean Cadillac - Service Center

Miami, FL

4.3
438 Reviews
Call Service Center (855) 242-3947

438 Reviews of Ocean Cadillac - Service Center

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May 17, 2023

Very nice and helpful I really appreciate the help I received from everyone at the dealership More

by Sashafrazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Jimmy Pena
Report | Print
May 17, 2023 -

Ocean Cadillac responded

Sasha, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jimmy and our team and don't hesitate to let us know if we can be of further assistance.

May 17, 2023

Service was great. I’m really happy with all your services provided on my last visit. Thanks More

by LOREANDRADE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
May 17, 2023 -

Ocean Cadillac responded

Lorean, Thanks for sharing about your service experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

May 02, 2023

Jason was great in helping me with my service. I would definitely recommend Ocean Cadillac. More

by MEASHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON RAFFO
Report | Print
May 02, 2023 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 02, 2023

I needed to purchase a warranty for my car and Jimmy Pena made it easy for me to understand and as painless as possible. I've been a customer of Ocean Cadillac for over 12 years and I highly recommend them. More

by CRAIGMINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
May 02, 2023 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback, Craig!

April 25, 2023

My salesman michael was amazing to deal with. Will def recommend him to friends interested in a cadillac. More

by Katzman3939
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Collins
Report | Print
Apr 26, 2023 -

Ocean Cadillac responded

We are very happy to hear that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 24, 2023

Thank you Jimmy and Gio for getting my car fixed with the new gas cap. I was in and out so fast . Thanks again More

by daniellecompass
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Adrianna , Jimmy Pena
Report | Print
Apr 24, 2023 -

Ocean Cadillac responded

Thanks, Danielle, for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

April 21, 2023

Zachary was awesome very professional and knowledgeable he made buying a car great and so easy More

by kenneth123088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Dehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Collins, DAS Admin, Mario Murgado JR, Hugh Okoye, Jimmy Pena, Matt Wahnon
Report | Print
Apr 22, 2023 -

Ocean Cadillac responded

Thank you for your review and kind words for Zachary! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

April 04, 2023

I received good service, it was gratifying to work with them. I hope to return very soon where they More

by Yowalqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Collins, DAS Admin, Mario Murgado JR, Hugh Okoye, Jimmy Pena, Matt Wahnon
Report | Print
Apr 05, 2023 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Apr 06, 2023 -

Yowalqui responded

I received good service, it was gratifying to work with them

March 29, 2023

Todo bien mucha atención. Mucho profesionalismo de parte de todo el personal.gracias a ocean More

by Lshernandez1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Mar 29, 2023 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

March 22, 2023

Was the worse auto service experience I have ever had. .. will not be coming back to OC. Won't buy or service there in the future. HORRIBLE!!! If I could give 0 stars, I would. I've always bought American More

by mjp664
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Report | Print
Mar 22, 2023 -

Ocean Cadillac responded

Dear Mitchell, Thank you very much for your feedback. We truly strive to provide our customers with outstanding customer service, and reviews like this give us insight on how we can improve. It was a pleasure to speak to you today and to hear about the issues you experienced. We will work diligently to get those issues resolved, as promised to you. Thank you again for choosing Ocean Cadillac for your vehicle service needs and we most definitely look forward to meeting your future needs as well. Warm Regards, Jimmy Pena

Mar 23, 2023 -

mjp664 responded

I greatly appreciate Ocean Cadillac for taking out the time to read my review and look into and address my concerns. This demonstrates a great amount of professionalism and goes a long way in maintaining our business relationship. As such, I will continue to work with OC in the future with my auto servicing and potential new purchases. Thank You Abraham and Jimmy for following up on my experience and making me feel like a VIP customer. I look forward to working together in the future. Mitchell

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