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Ocean Cadillac - Service Center

Miami, FL

4.3
421 Reviews
Call Service Center (855) 242-3947

421 Reviews of Ocean Cadillac - Service Center

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February 09, 2023

Have taken the vehicular twice, have paid twice and problem not fixed. Had no loaner vehicular on both occasion. I have to take the vehicular again for third time. Terrible More

by STEELPOWERFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
Report | Print
Feb 12, 2023 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 13, 2023 -

STEELPOWERFORCE responded

All I want is for the issues with the vehicular to be corrected. I have taken it twice before, paid and the issue is still ongoing. My vehicular is currently in the service department I need a qualified mechanic to work on it and to actually test it on the road after the work is completed. This the 3rd week my work is disrupted because it is a company car, I pay a lot monthly and I am with out a car because your dealer apparently never has a loaner. Besides the mechanical issues the seat and armrest have leather discoloring, This other issue has been over three weeks and no signs when or if this will ever be taken care off. This is my sixth Escalade since 2005 and I have never had this issues before.

February 08, 2023

Service advisor was very nice. Everything went smoothly and efficiently. Will definitely use them in the future More

by SHAP931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Feb 09, 2023 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 11, 2023

Great service, very polite people who Cadillac work for Ocean . Always available to listen to your concerns Pvg More

by pgodfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Jan 12, 2023 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

December 30, 2022

Easy to make service appointment and was in and out very quickly. While I waited for a short time, I had a great meal at the cafe and walked by the Museum of amazing classic vehicles...a must see for any au More

by mbrandes
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Dec 31, 2022 -

Ocean Cadillac responded

It's great to hear that Jimmy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

December 11, 2022

We had an excellent experience great customer service- every thing was explained carefully. Will recommend. More

by mercyandjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Petrina Cossentino, Marc Collins, DAS Admin, Mario Murgado JR, Hugh Okoye, Jimmy Pena, Matt Wahnon
Report | Print
Dec 11, 2022 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

December 08, 2022

The only thing that is good is the cafeteria good food and good service thanks More

by franciscoferia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Report | Print
Dec 14, 2022 -

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have a 5 star experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around.

December 07, 2022

Very professional, smooth, fast purchase. Jason is a great sales person will come back to him More

by MIAMI.MAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Dec 08, 2022 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 02, 2022

This visit was very smooth although longer than expected. I was very satisfied with the service appointment. More

by ALCIRAEIMIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Dec 04, 2022 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

December 02, 2022

Everyone at the dealership was extremely friendly and helpful. They have a really great team. The wait was a bit long but the overall service was great. More

by DAVIDALANBEARD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Dec 04, 2022 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 30, 2022

Service Department very clean and exceptional service. Very happy that we went to this location More

by karina1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Raffo, Jimmy Pena
Report | Print
Dec 01, 2022 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

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