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Ocean Cadillac - Service Center

Miami, FL

4.3
454 Reviews

454 Reviews of Ocean Cadillac - Service Center

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March 22, 2025

I highly recommend Ocean Cadillac dealership they have an amazing crew, my purchase was really pleasant and smooth I will recommend ocean Cadillac to all my family and friends. More

by FERLICA968
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Diaz
Mar 24, 2025 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 21, 2025

Mr. Castellón was helpful and provided excellent service. My vehicle was washed and finished promptly. Thank you! More

by Kristin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Castellón
Mar 24, 2025 -

Ocean Cadillac responded

Kristin, Thanks for sharing about your service experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 21, 2025

The dealership is clean, everyone courteous acknowledges your presence. Orlando Mancino was clear on services i needed etc.ty More

by Nguill35470
Recommend Dealer
Yes
Employees Worked With
Orlando Mancino
Mar 24, 2025 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that Orlando and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Service Manager - Albert Pratts (305) 775-2011

March 21, 2025

I had an amazing experience at Ocean Cadillac! From the moment I walked in, the team was welcoming, professional, and genuinely helpful. They took the time to understand what I was looking for and More

by ALEX AGUIRRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Baster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Diaz
Mar 24, 2025 -

Ocean Cadillac responded

Alex, Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 21, 2025

Very customer service oriented and sensitive to my needs and time, friendly service and very comfortable waiting area More

by jlserrato07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Arciero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando
Mar 24, 2025 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful 5-star rating and service feedback! Adriana, Fabio, and our team appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 10, 2025

The service has been deplorable to say the least. SALES tactics very unprofessional and unreprehensible. More

by ACJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Baster
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

The service people were invaluable and, the Service and repair were outstanding no complaints, the manager was invaluable with helping with problems More

by CABELL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Service Manager - Albert Pratts (305) 775-2011

March 05, 2025

Thank you, Michael Lombroso for helping me with my purchase appreciate your specialties and I will be back for more vehicles More

by EDGARHV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Albert Pratts (305) 775-2011

March 01, 2025

I Cadillac stayed in service over 2 1/2 months just got it back and still making noise and not shifting properly More

by Mitchellmario
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Rivero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Dehring
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Greene
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Baster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Lopez
Mar 05, 2025 -

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sales Manager - Victor Lopez (954) 471-2704

February 28, 2025

Great service and I love the extra aminaties this facility offer. The people really make the uncomfortable a lot better experience. More

by MITTYR38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Service Manager - Albert Pratts (305) 775-2011

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