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Ocean Cadillac - Service Center

Miami, FL

4.3
455 Reviews
Call Service Center (855) 242-3947

455 Reviews of Ocean Cadillac - Service Center

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November 09, 2023

Great Service and very fast turnaround. Its a pleasure to have the ability to trust this dealer for all future services. More

by linaalpern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Nov 09, 2023 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jimmy, and Adriana, and don't hesitate to let us know if we can be of further assistance.

November 07, 2023

car took a long time and all the things that needed to be fixed weren't done. More

by LEO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
Report | Print
Nov 09, 2023 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 07, 2023

Dealer was clean, service was fast and the adviser was nice and very communicative. Will be back More

by TOMMY203020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Nov 07, 2023 -

Ocean Cadillac responded

Tommy, Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

November 04, 2023

Excellent service and attention. We are very happy and satisfied with the costumer service oc More

by JAVIER15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Collins, DAS Admin, Mario Murgado JR, Jimmy Pena
Report | Print
Nov 05, 2023 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, Javier, we look forward to having you as one of our valued customers for many more years to come!

November 01, 2023

The service was amazing and great help! Getting an appointment was quick and that is great service More

by MS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Nov 01, 2023 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jimmy, and don't hesitate to let us know if we can be of further assistance.

October 27, 2023

Service was excellent and the car was ready fast. Orlando was very nice and very accommodating. He took care of everything for me. More

by LATASTYLES21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Oct 29, 2023 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 18, 2023

I Like the dealership, but service department never keeps up with the turn around time for example if I was told that an oil change takes two hours it takes three an a half hours. That is my only complaint. More

by CEAUROBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 11, 2023

Was a good service they explain very clear what my car need. And was a good coffe. More

by GERARDOJUAREZ28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name
Report | Print
Oct 11, 2023 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 10, 2023

I the service is really great. My salesman Michael is one of the greatest salesman that I ever met Jason my advisor. He’s really great and of course the GM from services is awesome More

by Chefcarloss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 29, 2023

The service department did an exceptional job. They made sure to keep me updated on the status of the vehicle and follow up with me to ensure that the vehicle was in proper condition. Also, they m More

by albany.montesdeoca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena, Matt Wahnon
Report | Print
Oct 01, 2023 -

Ocean Cadillac responded

Thank you. Albany, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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