Ocean Cadillac - Service Center

I waited 20 minutes until someone got my car, they told me to wait 1.5 hours (over the phone they told me 1 hour wait), and it finally took almost 3 hours to have my car back. I’m never going back. All the me to wait 1.5 hours (over the phone they told me 1 hour wait), and it finally took almost 3 hours to have my car back. I’m never going back. All the other employees were doing nothing and didn’t even acknowledge me until I asked for help. This happened when I got there, when I was asking how much longer I had to wait, and when I was trying to leave. More

Adriana and Jimmy the manager are very helpful and took care of all my issues. Went above and beyond! care of all my issues. Went above and beyond! More

No one was genuinely interested, took ownership to repair a steering problem that 4 day old car had. a steering problem that 4 day old car had. More

Took my CT4 for oil change and regular maintenance, everything was done well. Orlando Mancina took care of me on a very professional and courteous manner. He got me a ride from the dealer to my offic everything was done well. Orlando Mancina took care of me on a very professional and courteous manner. He got me a ride from the dealer to my office and back witch was very much appreciated. More

I told Orlando my gear shifter broke and sent in pics on 12/8. He told me it would take a few days. I received a text next week saying to track my progress of my repair. No one called and they did not hav 12/8. He told me it would take a few days. I received a text next week saying to track my progress of my repair. No one called and they did not have my car. When I followed up the following week, part was still not in & repair was closed. A month later and you guys are asking for a review on a repair you never did. More

Orlando Castellon was very communicative , cordial and helpful throughout the Service of my Escalade which required multiple visits due to a wait on parts to complete everything. I appreciate the tota helpful throughout the Service of my Escalade which required multiple visits due to a wait on parts to complete everything. I appreciate the total Professional Services rendered Sincerely, Jm More

This dealership has abysmal customer service and management and I will never bring my vehicle or business back here. management and I will never bring my vehicle or business back here. More

It’s always a pleasure dealing with Victor Lopez. This is the 3rd Cadillac I have bought from him. He makes the transaction so easy. The sales person Maritza was so nice to work with. She made the This is the 3rd Cadillac I have bought from him. He makes the transaction so easy. The sales person Maritza was so nice to work with. She made the transaction so smooth and stress feee. More

Orlando was polite and professional. I received quick quality service. He was informative AND made sure I was satisfied I received quick quality service. He was informative AND made sure I was satisfied More

Satisfied with service and their promptness. Orlando was very helpful and kept me a-braised with service. Orlando was very helpful and kept me a-braised with service. More