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Ocean Cadillac - Service Center

Miami, FL

4.3
455 Reviews
Call Service Center (855) 242-3947

455 Reviews of Ocean Cadillac - Service Center

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April 27, 2024

That's perfect 👌 jobs at ocean Cadillac 117800 nw good job guys are great for More

by ANDREMATTHEW447
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 25, 2024

Employees fill cafe lounge instead of working on vehicles. My oil change took 3 hours. Very nice facility but would get more accomplished with shorter wait times if the employees work rather than si More

by Lrpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Apr 29, 2024 -

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 24, 2024

Muy bien muy atentos todos Lo recomiendo 👍 y muy confiable seguros y empaticos. Muchas gracias 😘 More

by ESCUDEROLEANNYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Apr 24, 2024 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 17, 2024

My car needed repairs and was in the service center for 30 days. There was no loaner offered to me at any point during those 30 days or assistance with a rental. Given the extent of the repairs, the custom More

by Mini730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Apr 20, 2024 -

Ocean Cadillac responded

Mini, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 16, 2024

Calidad,puntualidad y experiencia. Excelente atención y información detalladamente.Confianza de un buen desarrollo del trabajo con honestidad. More

by IZQUIERDO.ELIZABETH205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Apr 17, 2024 -

Ocean Cadillac responded

Elizabeth, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jimmy and our team. Please don't hesitate to let us know if we can be of further assistance.

April 10, 2024

Iam from montreal canada i had a seat problem that left the seat too straight and my return would have been very hard Orlando took my car in Could not fix it in time Asked the mechanic to try to move More

by JGIRARD40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando 1 million stars
Report | Print
Apr 10, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 10, 2024

Quick and reliable service I can count with a very busy life. Orlando is always friendly and accessible. More

by nparra88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Apr 10, 2024 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 05, 2024

The best service, see Jason Raffo. PERIOD! This GUY REALLY this knows his stuff...and knows his way around warranty companies. More

by Tyliv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Raffo
Report | Print
Apr 07, 2024 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Jason here at Ocean Cadillac. We appreciate your business and hope to see you again soon!

April 02, 2024

This is an excellent dealership. They were able to diagnose and resolve an engine issue that another dealership was unable to resolve. The service manager Jimmy Is very knowledgeable More

by LSCHIAFFINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Apr 03, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jimmy delivered such a great experience!

April 02, 2024

Cadillac is always the best choice to get his oil change and verification on his car to make sure that he is safe when driving his vehicle thank you for your courteous employee have a great day Camille Burn More

by CAMILLEBURNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Apr 02, 2024 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Camille, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

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