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Ocean Cadillac - Service Center

Miami, FL

4.4
428 Reviews

428 Reviews of Ocean Cadillac - Service Center

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January 28, 2025

My service was handled very professionally and the service individual was helpful in explaining what needed to be done. More

by vnichols214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MARTINEZ, EVELIO
Jan 28, 2025 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

January 26, 2025

Michael really took care of me , great dealer , got me in and out in no time More

by ALOWENFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Dehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Ocean Cadillac. Service Manager - Albert Pratts (305) 775-2011

January 25, 2025

First timer. Was greeted kindly. Mail in tire $73 to patch seems excessive but new car beckoned me to find a dealer. I was not offered coffee while waiting so I More

by momsarec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Prat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelo Martinez.
Jan 25, 2025 -

Ocean Cadillac responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. We apologize for not offering you complimentary coffee. We appreciate your business. Service Manager - Albert Pratts (305) 775-2011

January 24, 2025

Service Department was Great. Mr. Mancina was on top of my car, he made sure it brought promptly when I arrived More

by HERBERTFONSECAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Mancina
Jan 25, 2025 -

Ocean Cadillac responded

Thank you for the five-star rating for our service department. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Albert Pratts (305) 775-2011

January 24, 2025

Great Service and Professionalism. Special mention to Orlando Castellon who provides excellent service and goes above and beyond to ensure the customer's neeeds are met with professio More

by rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Jan 25, 2025 -

Ocean Cadillac responded

Thank you for taking the time to leave us this fantastic five-star rating! It has been a pleasure serving you, Rachel. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years. Service Manager - Albert Pratts (305) 775-2011

January 16, 2025

Very professional service and friendly atmosphere. Service at the main desk and technicians was excellent Highly recommend. More

by VENNILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Albert Pratts (305) 775-2011

January 11, 2025

Awesome and cool experience, service phenomenal. Thank you for so promt attention to detail, always reliable. More

by wizdomtek7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Manager - Albert Pratts (305) 775-2011

January 11, 2025

1) car returned with my Sirius xm radio disconnected 2) car returned dirty. The last time I serviced my XT4 the car was washes prior to giving me back the car. More

by SEANSEY77
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Ocean Cadillac responded

Sean, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sales Manager - Victor Lopez (954) 471-2704

January 10, 2025

Service at the main desk and technicians was excellent. Only suggestion for improvement is stronger wi-fi for customers. I needed to do work while there and it proved very difficult. Thanks! More

by Bstricklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Prat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Ocean Cadillac responded

Thank you so much for your service review! We are so glad that we had the opportunity to work with you and appreciate your feedback. Please don't hesitate to reach out if you need anything else. Service Manager - Albert Pratts (305) 775-2011

January 03, 2025

The folks I interacted with made me feel special. I would recommend them without reservation. More

by THOMASMISTRETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Prat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary, Orlando and Anthony
Jan 03, 2025 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us, Thomas. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Manager - Albert Pratts (305) 775-2011

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