Ocean Cadillac - Service Center

I recently had the pleasure of completing the first service on my Escalade and working with Service Advisor Orlando Castellon. It was a truly outstanding experience. The service provided was of the hig service on my Escalade and working with Service Advisor Orlando Castellon. It was a truly outstanding experience. The service provided was of the highest level, reflecting professionalism, attention to detail, and exceptional customer care. I greatly appreciate the effort and dedication displayed, making this service visit both efficient and pleasant. Thank you for ensuring such a positive experience! More

Great customer service… skillful and knowledgeable mechanics. You don’t feel hustled when getting estimates or repairs done.. just honest work. I’ve been to many others in the area and they all disapp mechanics. You don’t feel hustled when getting estimates or repairs done.. just honest work. I’ve been to many others in the area and they all disappoint. More

Terrific service. They are thorough and prompt. Kind, knowledgeable, and helpful team. They go above and beyond. They are thorough and prompt. Kind, knowledgeable, and helpful team. They go above and beyond. More

Willy was great. But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically took my 4-5 hours and did nothing at the end. Moreover the approach was very rude and extremely unprofessional. More

She is great , easy to work with and always accommodating. Glad I have her as my Rep accommodating. Glad I have her as my Rep More

Adriana was very knowledgeable and understanding, and she was also very helpful. throughout the process was also very helpful. throughout the process More

Orlando was professional and very nice the car was delivered perfectly a great experience thank you delivered perfectly a great experience thank you More

I would not buy another vehicle from this dealership. The management at this dealership are dishonest and rude. They do not value their customers. UPDATE: Now they want to charge y wife $40 for a loan The management at this dealership are dishonest and rude. They do not value their customers. UPDATE: Now they want to charge y wife $40 for a loaner car. Her Escalade has engine trouble. $120,000 truck that is 1 years old! And this dealership has the audacity to ask for $40 for a loan vehicle while they fix the engine! More

Ocean Cadillac Service is a breath of fresh air to service your vehicle, the list is too long to write it all down. Five stars is not enough service your vehicle, the list is too long to write it all down. Five stars is not enough More