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Ocean Cadillac

Miami, FL

4.6
1,316 Reviews
Our Cadillac dealership has a large inventory of new models and used vehicles. Come join us for a Test Drive in any of our Models in our Line-up. what you can expect from any of our models: They're turning heads, American Luxury at its Pinnacle Stage, State of the Art Technology, while the exterior exudes modern elegance. Miami, Miami Beach and Sunny Isles Beach Cadillac customers can visit us today for a test drive. You can find driving directions to our dealership on our hours and directions page, or for information on how to contact us. At our Miami Beach Cadillac showroom, look forward to serving you.
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17800 Ipco Rd

Miami, FL

33162

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Showing 1,316 reviews

January 11, 2024

Very professional service . The dealership kept me informed and the vehicle was spotless when it was returned More

by MMINCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Jan 11, 2024 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 11, 2024

I waited 20 minutes until someone got my car, they told me to wait 1.5 hours (over the phone they told me 1 hour wait), and it finally took almost 3 hours to have my car back. I’m never going back. All the More

by nbajuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Mancina
Jan 14, 2024 -

Ocean Cadillac responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 10, 2024

Adriana and Jimmy the manager are very helpful and took care of all my issues. Went above and beyond! More

by GGALUSTYANTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando, Jimmy Pena
Jan 14, 2024 -

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 09, 2024

My Experience with Ocean Cadillac was very good, Michael's response to my request and wishes was very good, and the finance process, as well was very fast and efficient. I would consider purchasing More

by uri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

January 09, 2024

No one was genuinely interested, took ownership to repair a steering problem that 4 day old car had. More

by Gilbert & Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Jan 10, 2024 -

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 08, 2024

Took my CT4 for oil change and regular maintenance, everything was done well. Orlando Mancina took care of me on a very professional and courteous manner. He got me a ride from the dealer to my offic More

by ARMANDO6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Mancina
Jan 08, 2024 -

Ocean Cadillac responded

Armando, Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 07, 2024

I told Orlando my gear shifter broke and sent in pics on 12/8. He told me it would take a few days. I received a text next week saying to track my progress of my repair. No one called and they did not hav More

by JECHTERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Rivero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Jan 11, 2024 -

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 03, 2024

Enrique is a very hard-working and knowledgeable sales person. He was willing to spend a significant amount of time with us going over the vehicle and helping us with the entire experience. Overall we had More

by mattstock1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Ocean Cadillac responded

Matt, Thank you for your very kind review. Enrique and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

January 02, 2024

Orlando Castellon was very communicative , cordial and helpful throughout the Service of my Escalade which required multiple visits due to a wait on parts to complete everything. I appreciate the tota More

by jmyr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Castellon
Jan 02, 2024 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad Orlando was able to help, and we hope to see you again!

December 30, 2023

Purchased a pre-owned non-Cadillac vehicle. Although I might be the cheapest customer ever in the history of Ocean Cadillac, all staffs were quite polite to me. Totally different from Toyota ne More

by kawai827
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anastasia Surina
Dec 31, 2023 -

Ocean Cadillac responded

Here at Ocean Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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