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Ocean Cadillac
Miami, FL
1,349 Reviews
Our Cadillac dealership has a large inventory of new models and used vehicles. Come join us for a Test Drive in any of our Models in our Line-up. what you can expect from any of our models: They're turning heads, American Luxury at its Pinnacle Stage, State of the Art Technology, while the exterior exudes modern elegance.
Miami, Miami Beach and Sunny Isles Beach Cadillac customers can visit us today for a test drive. You can find driving directions to our dealership on our hours and directions page, or for information on how to contact us. At our Miami Beach Cadillac showroom, look forward to serving you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,349 reviews
October 31, 2017
Excellent service Barbara Gendler and the whole team get my car right in and have always provided me with fantastic customer service. Would recommend Ocean to everyone! Barbara Gendler and the whole team get my car right in and have always provided me with fantastic customer service. Would recommend Ocean to everyone! More
by debbiesings
Employees Worked With
Barbara Gendler
October 17, 2017
be fair with your loyal customers overall you did OK. There's a few things you could of done different I think you charged me $50.00 for putting in a battery that i brought in my self overall you did OK. There's a few things you could of done different I think you charged me $50.00 for putting in a battery that i brought in my self and could of put it in my self if i knew you were going to try and charge me $80.00 before I talked to the service agent then you still charged me the $50.00 dollars as i stated before found that to be unfair. Also I do choose to take my car into your dealership because you offer a loaner car that you did provide but got it rubbed in my face when i complained about the charge for installing my battery. Overall you guys do good work and generally I never had an issue before this last time. I do think you should be a little more considerate with loyal customer as my self. Please keep this in mind for the future. More
by poet
Employees Worked With
prefer not to say
October 17, 2017
Quick and Efficient. My car was picked up and the loaner was left with me so that I would not be inconvenienced. Within an hour of my car having been picked up a service My car was picked up and the loaner was left with me so that I would not be inconvenienced. Within an hour of my car having been picked up a service writer was on the phone with me to confirm the service needed and any costs. The very next day my car was back on the road. More
by PFrank217
Employees Worked With
John Tyburski
October 16, 2017
Follow up service Sales department was fantastic and made buying the car a breeze. Three days after buying the car the check engine light came on and I had to take the Sales department was fantastic and made buying the car a breeze. Three days after buying the car the check engine light came on and I had to take the care in. I was completely distraught since I was moving away from the are the next day and needed the car. The dealer stepped up and replaced the car that I had with another one, I could not of been happier. They called the insurance company and replaced the registration for the new car but it appears that they did not update GM Financial as to the new car. I received loan documents which showed the VIN number of the car that had the check engine light and not the car I was actually driving. I have tried numerous phone calls and emails to try to get this resolved but no one replies or answers the phone. It appears out of sight out of mind. It is now 20 days later and I have still not received the corrected loan information. More
by dxt5
Employees Worked With
Uri, Jonathan
October 16, 2017
new Car Purchase I just purchased a NEW fully loaded CT6 Got a great deal and the sales people were great and they did not play any games.. I just purchased a NEW fully loaded CT6 Got a great deal and the sales people were great and they did not play any games.. More
by Steven S
Employees Worked With
Johathon
October 09, 2017
Excellent Made buying a car easy. Salesman went in Great detail showing all the new features And how to use them. Very helpful. Made The process enjoyable. Made buying a car easy. Salesman went in Great detail showing all the new features And how to use them. Very helpful. Made The process enjoyable. More
by Chris
Employees Worked With
Bert Gorman
October 06, 2017
Good Job ! Very friendly and good service, During Hurricane Irma the did the service in my car but it was not done on time, so they loan me use a car for me to Very friendly and good service, During Hurricane Irma the did the service in my car but it was not done on time, so they loan me use a car for me to use, thank you !! More
by Teacher
Employees Worked With
Matthew
October 05, 2017
Appreciate your customer service Took delivery on a preowned Escalade that needed a few issues addressed to get the vehicle in first class condition. The preowned vehicle manager Pete Took delivery on a preowned Escalade that needed a few issues addressed to get the vehicle in first class condition. The preowned vehicle manager Peter Valdez and our salesman Giuseppe Higuera addressed the matter with no hesitation and had the vehicle serviced and back to us as quickly as possible. Their response showed attention to customer service and satisfaction. Thank you to these gentlemen and the dealership for all your efforts. More
by Eric
Employees Worked With
Peter Valdez and Giuseppe Higuera
September 27, 2017
Worse service PLEASE DON'T GO. Really bad attitude. They treat customers with no respect. It seems like if you have some type of accent, you will immediately get na PLEASE DON'T GO. Really bad attitude. They treat customers with no respect. It seems like if you have some type of accent, you will immediately get nasty glances. More
by 112233Yrma
Employees Worked With
She didn't say her name en 2 times I went to the service
September 07, 2017
WORST SERVICE DEPARTMENT It is sad what has become of this dealership. There is constant turn over in service . The staff is miserable and it shows in their work. Worse the Ge It is sad what has become of this dealership. There is constant turn over in service . The staff is miserable and it shows in their work. Worse the General Managert and owners only want to sell you another car instead of helping you out. They fail to call you back even to alert you the car is ready which it isn't at times after being told come get it. The new owners from Brickell Motors ruined this dealership. Wouldn't send my worst enemy there. More
by Daddy
Employees Worked With
Mark, Barbara
