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Ocean Cadillac
Miami, FL
1,386 Reviews
Our Cadillac dealership has a large inventory of new models and used vehicles. Come join us for a Test Drive in any of our Models in our Line-up. what you can expect from any of our models: They're turning heads, American Luxury at its Pinnacle Stage, State of the Art Technology, while the exterior exudes modern elegance.
Miami, Miami Beach and Sunny Isles Beach Cadillac customers can visit us today for a test drive. You can find driving directions to our dealership on our hours and directions page, or for information on how to contact us. At our Miami Beach Cadillac showroom, look forward to serving you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,386 reviews
December 03, 2019
Amazing Experience This dealership is absolutely amazing. This is the third car I have Purchased from them in three years. The staff, from top to bottom cannot do enou This dealership is absolutely amazing. This is the third car I have Purchased from them in three years. The staff, from top to bottom cannot do enough to earn your business. JC and Pat are the main reason I purchased a third Cadillac from Ocean Cadillac. JC worked like crazy to find me the exact car (a special edition) I specified. Thereafter, JC worked miracles getting me the price and lease terms required for me to purchase the car. Pat throughout the process was there for me, keeping me posted on how things were progressing. At delivery she went above and beyond to make sure that every feature of the car was set to my preferences. Not just the best Cadillac dealer but the best dealer I have ever worked with. Try them you will love them. More
by Mark B.
Employees Worked With
Jean Carlos Kent, Petrina Cossentino, Barbara Gendler
December 02, 2019
Very easy buying experience - Pat was great to work with We are repeat customers at this dealership. The experience has been great each time. The model that we initially came for was not available that day a We are repeat customers at this dealership. The experience has been great each time. The model that we initially came for was not available that day and they were willing to get it for us, but we actually ended up with a really good deal on an even better model. Pat (Petrina) was very professional and pleasant to deal with. More
by AMFVic
Employees Worked With
Petrina Cossentino
December 02, 2019
No time wasted. Every part of the sale was done professionally and an excellent attitude to please. Will certainly go back. Used Ocean Cadillac in the past and thin Every part of the sale was done professionally and an excellent attitude to please. Will certainly go back. Used Ocean Cadillac in the past and things are much better. More
by rmdreyfus
Employees Worked With
Carlos Romero, Maurizio Orengo
November 27, 2019
Not a good move It took more thank 2hrs for an oil change. I was promised a courtesy car wash and when I picked up my car the service person told me the guy helping It took more thank 2hrs for an oil change. I was promised a courtesy car wash and when I picked up my car the service person told me the guy helping me had no idea of what he was doing. He also said it will take another 45mi They did a tire rotation and the nuts on the front were loose. He wanted to fix it by just doing it by hand. I said no way and he took them back to the service people who secured them after not doing it the first time. Th k God I checked. No car vacuum and no good service at all. First time I have this experience with Ocean Cadillac. In the past was all pleasant. More
by TOTO0
Verified CustomerEmployees Worked With
Keegan Jabdulal, Barbara Gendler
November 27, 2019
no problems and work done quickly warranty work done quickly and all questions answered hopefully service area will be better when construction of dealership is completed people w warranty work done quickly and all questions answered hopefully service area will be better when construction of dealership is completed people were easy to get along with More
by KENSTING
Employees Worked With
Barbara Gendler
November 27, 2019
The service that I got here was amazing. Chris is an amazing and humble guy. Definitely, coming back to do another deal with him. 11/10 for customer service. Will also bring people I know to him so he c amazing and humble guy. Definitely, coming back to do another deal with him. 11/10 for customer service. Will also bring people I know to him so he can attend them too. 👍😊 More
by kvinquezada4845
Employees Worked With
Christopher Smith
November 26, 2019
All of the staff were very courteous & knowledgable . They demonstrated all the options To me in my new XT5 . They also explained all of the details about Onstar features & rewards points . I am very sat They demonstrated all the options To me in my new XT5 . They also explained all of the details about Onstar features & rewards points . I am very satisfied & will definitely recommend my family & friends to Ocean Cadillac !!! More
by ggexta1
Employees Worked With
Other Employees :
All of make the ready department keep up the good work, Jean Carlos Kent, Petrina Cossentino, Luis Reyes, Maurizio Orengo, Barbara Gendler, Marc Collins, Andy Russell
November 26, 2019
You deserve a 10 - not a 5! Perfect service time, cost and quality.Perfect service time, cost and quality.Perfect service time, cost and quality.Perfect service time, cost and Perfect service time, cost and quality.Perfect service time, cost and quality.Perfect service time, cost and quality.Perfect service time, cost and quality.Perfect service time, cost and quality. More
by TRAVELWIZARD
Employees Worked With
Josh in the service department was sensational., Carlos Romero, Maurizio Orengo, Marc Collins
November 17, 2019
I do not usually put bad review but it is well deserved this place is really not serious it makes fun of customers I was once when they were in Bal Habor to inquire to buy a Cadillac Escalade but the car t this place is really not serious it makes fun of customers I was once when they were in Bal Habor to inquire to buy a Cadillac Escalade but the car they offered me was too expensive for me so I left but I forgot on the office the contract of my current car that he had to take me back instead I phoned Pat for ask her my documents she told me we moved they are in the boxes I can not give them back but you will not need it I took the opportunity to tell her if you have a car in my budget then warn me because we are end of year and there are promotions at all the car dealers she asked me a message with the details and then she reminded me two days later to ask me to come I got moved with my baby for go see the proposal they had to make me and on the spot to my surprise I was offered a 2015 car with 30 000 miles so I obviously refused because my request was on a new vehicle leased the manager is come talk to me very nicely and explain to me that I did not have the budget to acquire the car I needed I told him thank you very much I understand no problem so I left one more time without new car I found a deal in another brand the next day I was on my way to go close with the other company when I received a call from them or he asks me to come back because they have the car that corresponds to my need so I told them I was in a hurry that I had no time to lose that I was with my baby and the day before I was told that no vehicle matched my request so I repeat to the person online my requirements my budget and I told her if you sure I do not want to move for nothing she told me Mr. Carlos our regional manager is here he looked at your file and we have a car for you I made her repeat my needs she confirmed to me that I do not I will not move for nothing and she told me please leave us a chance because at 1000% I confirm that we have your car so I changed the destination on my GPS and I went for the third time in this place arrived there I took out my baby I went in the caravan that serves as office and I was asked to wait I was brought a vehicle that did not correspond to my request at all I then asked them if is joke of me and they told me we had that so I went back to the office and asked the manager Mr Carlos if it was normal for me to be moved for the third time with my baby for nothing and he just answered us sum Sorry that's what to do when you go to this place playing with people I did not ask for anything I did not want to go back to this place and they lied to me I was moved Hope to get me off again without anything even the salesman Chris and come up to my car to ask me an apology before I leave it's just a big shame and big BAD Sorry i am French so sorry for my english More
by shanael55
Employees Worked With
Jean Carlos Kent, Carlos Romero, Petrina Cossentino, Christopher Smith
November 11, 2019
Perfect. My experience with Ocean Cadillac has been awesome. Have been working with David Dill for many years. He demonstrates a high level of professionalis My experience with Ocean Cadillac has been awesome. Have been working with David Dill for many years. He demonstrates a high level of professionalism, along with the core values of integrity and respect. More
by J Crossman
Employees Worked With
David Dill
