Ocean Cadillac

Because too much running around answer And I was the one calling. To see what the situation is with my Cadillac Escalade and every time I call I get a different answer and my suv went and got picked u one calling. To see what the situation is with my Cadillac Escalade and every time I call I get a different answer and my suv went and got picked up and come to see my SD card for my navigation is missing. And no one k owes anything but tbe suv came in with the SD card. More

No estoy de acuerdo con el proceder de que un cliente compre un carro y no tenga ni un servicio free para mi no está bien. ... compre un carro y no tenga ni un servicio free para mi no está bien. ... More

Angel was great attentive and on top of everthing during my process on getting my new 2024 Cadillac Lyriq! Smoothest experience ever! my process on getting my new 2024 Cadillac Lyriq! Smoothest experience ever! More

Absolutely wonderful experience at Ocean Cadillac. This was in no small part due to the excellent service provided by Anthony, Ahmed, and Zach. This was in no small part due to the excellent service provided by Anthony, Ahmed, and Zach. More

We were at the end of our lease and looking for something new. Our plan was just to "test drive" as we had done earlier at two other dealerships, but our visit turned out so pleasant and seamless that we end new. Our plan was just to "test drive" as we had done earlier at two other dealerships, but our visit turned out so pleasant and seamless that we ended up making a purchase. We were warmly greeted by two associates and then left to browse freely. We worked with Michael Lombrozo, who was incredibly helpful and patient. He took the time to understand our needs and budget without any pressure. We really enjoyed our time with him and appreciated his pleasant disposition. Zac in Finance made the process smooth, explaining the terms clearly and securing the payments we had discussed with Michael—actually coming in under our budget. Despite the usual paperwork, everything was handled swiftly. We left as proud owners of a new Cadillac Lyriq. She's a beauty! More

Very bad experience. Salesman name: Willy Polanco. My sister came in today to sell her BMW because I received ton of calls and text messages from them offering 55k for Salesman name: Willy Polanco. My sister came in today to sell her BMW because I received ton of calls and text messages from them offering 55k for the car. After estimate the valued it 51k. After we agreed on the price suddenly the lowered to 50k. After that we decided to go and get other quotes. Later this day we decided to take an offer of 50k and before coming called Will to confirm the offer is still good. He did confirm that offer is good and he is waiting for us. Here is a tricky part: When we arrived back to the dealership he greeted us and told us his offer is not valid any more and the offer now is $48.500 We did not expect this level of disrespect... This is worst experience. Waste of time. This is type of behavior you expect from a legit business. Please do not do any business with them Save yourself time and nerves! More

Services left hanging, no car until approved and no info of approval, no info updates, I had call for info updates, what was covered by warranty and not covered was not, and costs was not clearly listed. Th of approval, no info updates, I had call for info updates, what was covered by warranty and not covered was not, and costs was not clearly listed. The bill was not clear. What was cash or warranty and what was approved. Understanding the labor costs, the cash side to warranty costs was not clear. What I got was here is your car and here's your bill. I needed my car and just paid what ever I needed to pay. More

No me respondieron ante una desperfecto del vehículo q compré a pesar de mis llamados telefónicos que a hoy ya no me atienden compré a pesar de mis llamados telefónicos que a hoy ya no me atienden More

Service department does not treat customer honestly. Sent wife for oil change in Escalade with coupon for 8 qt premium oil change 79.99.Your front man Jason told her that's only for small cars.Usual bait Sent wife for oil change in Escalade with coupon for 8 qt premium oil change 79.99.Your front man Jason told her that's only for small cars.Usual bait and switch,not the first time that has happened here,but most certainly the last.Longtime customer with multiple vehicle purchases from Ocean. More

Still waiting on my order key and getting changed double because they can’t get paperwork together because they can’t get paperwork together More