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Oak Ridge Nissan - Service Center

Oak Ridge, TN

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299 Reviews

299 Reviews of Oak Ridge Nissan - Service Center

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June 09, 2024

Misleading and false. I bought my maxima in 2021. Purchased the extended warranty $50 more monthly. My cvt transmission went out 3 days ago and I'm at 129000. Dealership More

by gary.litton7469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moose
Jun 10, 2024 -

gary.litton7469 responded

Can anyone help whati should do?

Jun 10, 2024 -

Oak Ridge Nissan responded

Hey Gary, its so unfortunate to hear you are having transmission issues. However we are not finding you in our Oak Ridge Nissan customer base. Most all all of our extended warranties are written through First Extended Warranty at 800-527-3426 and cover up to 100,000 miles. If you would like to reach out to Service Director Ken Absher to discuss, he can be reached at (865) 317-6342

May 28, 2024

Service has been a bad experience for me. ..I towed my car there as it's under warranty and work that needs to be done is covered. After reaching out it was told the warranty won't cover the w More

by rudywollen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
May 29, 2024 -

Oak Ridge Nissan responded

sir, if you would please reach back out to service department manager Ken Absher at (833) 394-4591, we would like to help resolve your issue

May 30, 2024 -

rudywollen responded

Evening, Responding back let me add Nikki was awesome and helped us a lot...it's everything else that went wrong. My wife did talk to Ken he stated that he did see that there was a error with the camera and didn't know why it didn't get fixed. If it would have been fixed the first time instead of clearing out the code like it saids on the report I probably wouldn't have to wait until today to get my car back as no camera would have to be replaced and I could have had my car back quicker When I was talking about the temp this was when you had the buy back program I had the voucher and was going to try it...when I got there we were not told the system was down. The temp ran a credit check without permission for Nissan Corp and was trying to to get me to buy another car when I couldn't afford 2 cars and was doing the buyback program. My wife called and the person she spoke with RD said the systems were down that day and that he would look to see if it was happening and would let us know but he never did call us so we missed out on that. The temp agent then dismissed us saying my car is upside down i said I know I have this voucher he didn't even look at the voucher for the buy back program So that one time and then now I don't feel like an value customer anymore. I always said I would have all work done at one place which was oak ridge Nissan but after the few visits it was really disappointing which is why I wonder what I did to get bad service the last couple of time. This is why I said unless it warranty work based on my contract which will end in 2025 maintenance services and others will be done some where else. I don't want pay a company if I'm not valued as a customer. Ken did apologize but he wasn't there the first time in 2022 when I first bought it to your attention. Just a I'm sorry did not rectify the situation. Thank you for your time Rudy Wollen, not a value customer

May 31, 2024 -

rudywollen responded

I guess that is it nothing to this post it shows how much you really value your customer

September 21, 2022

High pressures sales. Staff will not quote until credit check. Overcharges in cooperation with ORNL More

by mntman98
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Lathan Cantrell
July 19, 2022

Had some issues and Mark and John helped me a lot . .thanks guys for being being a big help More

by Conniehicks3.ch
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark, John and Ron
April 11, 2022

I do not recommend this dealership, they used the old bait and switch tactics to sell me a car and then service was sub standard. By bait and switch let me explain, they had a low price on the car I boug More

by Sad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Apr 11, 2022 -

Sad responded

I do not recommend this dealership because of bait and switch sales tactics and poor service.

August 06, 2020

Wife and I have had no problems with our 2 Nissan Versas My wife have owned new Nissan Versas for the past 5-6 years. We've been well pleased. Previously I owned a 2007 new Toyota Yaris for 7 years. Every t More

by G.Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various service people
July 09, 2020

Sold me a vehicle that was in a accident. I will be contacting my lawyer from California. He will be in touch. You as a reputable company should show your customers with a carfax report. If you're re More

by bdweston2010
Recommend Dealer
No
Employees Worked With
Na
February 24, 2019

Oil Change The Service Team Is Very Friend And Helpful.. They have always been professional to me and my family. making a service appointment are very fast More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrel,Turbo
February 10, 2019

Service is always great. The Service team is awesome. They have always been friendly and professional to me. I can usually make an appointment for service the same day I cal More

by Nuzumm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrel, JP,
February 08, 2019

Amazing staff and service that goes above and beyond to help With an unexpected break down, I called up JP to see if he could get my work truck looked at. JP was friendly and helpful as always. Oak Ridge Nissa More

by Billy73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP
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