Oak Lawn Toyota

I was lied about a shield that apparently came off, they broke the screws, supposedly the shield from the oil change couldn’t be placed back in place because it was too rusty and they needed to make to hole broke the screws, supposedly the shield from the oil change couldn’t be placed back in place because it was too rusty and they needed to make to holes and charge me $180 to place it back. My husband checked the bottom of the truck and saw the broken stuck screw, I have tried to reach the service manager leaving messages and no reply. I saw oaklawn Toyota as an honest auto server, not anymore. More

The Service was very good and I didn't have to wait Long very friendly.. very friendly.. More

We really like their inspection service, and this is the first time we did this. first time we did this. More

Sal G. Was assigned to my account. Sal was absolutely wonderful. He was very kind, knowledgeable and professional. I was very impressed with his work ethi Was assigned to my account. Sal was absolutely wonderful. He was very kind, knowledgeable and professional. I was very impressed with his work ethic. Thank you for all your help Sal G. More

It is very professional; talking to the people when you register is easy and they let you know what they are going to do to the car register is easy and they let you know what they are going to do to the car More

Went out of his way to be helpful and friendly. The service I received was probably the most professional I have ever experienced in a parts and service department at any dealership. The service I received was probably the most professional I have ever experienced in a parts and service department at any dealership. More

Great personal service. , staff was knowledgeable and Steve was very accommodating. Will recommend Dealership to others. , staff was knowledgeable and Steve was very accommodating. Will recommend Dealership to others. More

wanted to reach out to you and let you know how extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested p extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested pictures from Diane Rodriguez. She stated she verified with sales manager on price. She then called me and we again confirmed price, model, year and mileage. She stated that she could not send me a picture because it was raining. I asked if she can take a picture from a far. We live in Aurora and it is drive for us to come out. She stated she would I then received 3 phone calls, and two additonal emails from other staff at your location. I never received pictures and so I started to chat again with Diane. She then sent me the picture and I continued to confirm price. Now the price went from $19,999 to over $36,000. I understand that errors do occur, but why wasn't this communicated knowing I was going to come out today to 99.9% buy this? I understand that as a company you don't want to lose money but how does your company not try to try to make things right or possible try to come up with a price that works for both of us? I hired a sitter at the last minute, had to find a way for my daughter to get to work along with my health issues of breast cancer right now. My husband just had a heartattack two months ago and this was a big commitment to us. Our hopes got up thinking that this weekend I will have a car again-mine was just totaled and I even canceled another visit with another dealership because if all went well, I would be driving that Infinity home today. I replied back to the people who have emailed me not one returned and I sent another to deleted my information. Again, errors happen but I am shocked how a company as big as yours would let a sale go without trying to make the best out of it. Communication was poor and this is very disappointing. Thank you for your time. More

Frank Nash was very helpful and kind. The service was fast and efficient. I had to ask for the next service sticker on my window as it wasn’t there after my service was complete. Other th The service was fast and efficient. I had to ask for the next service sticker on my window as it wasn’t there after my service was complete. Other than that, everything else was fine. More

I am very disappointed in the service I received there. I am a loyal customer and am highly disappointed in my experience there. It seems that your company is trying to charge me again for a service that I am a loyal customer and am highly disappointed in my experience there. It seems that your company is trying to charge me again for a service that wasn't repaired correctly in the first place. I will be taking my concerns to the bbb and attorney general office. More