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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,140 Reviews
Welcome to Oak Lawn Toyota! We opened the doors of Oak Lawn Toyota 40 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,140 reviews

August 03, 2022

I stood in the service dept for 15 minutes and was not greeted. I asked if I was in the right place..,,Had an 8am appointment but was inspected hour and a half later. Unacceptable! More

by n2pink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2022 -

Oak Lawn Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Juan Vazquez, Service Manager

August 01, 2022

It took about 1 hour to get everything all set. All covered under Toyota Care. More

by HENRY.PTACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

August 01, 2022

The registration process for service was fine, but a little incomplete. A call to the department filled in the missing information. Service rep was polite and friendly, and explained everything clearly. More

by LIMRULE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember. He's not in the list.
Aug 01, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

July 31, 2022

Was very pleased with the way you handled my needs, timely, and worked out well. Thank you. More

by mschmitlpta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

July 31, 2022

I appreciate the teamwork that went into my purchase. It’s not an easy market as you all know so I appreciate the team being willing to work with me. More

by berryjn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Harrington was very helpful with figuring out my roof rack situation, as this was a make or break for the purchase and he was able to make it happen., Mark Girlich
Aug 01, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. John Carnivele, General Manager

July 30, 2022

Prices are way too high. Job aren’t increasing pay why are companies. I don’t understand why places are increasing their prices to get simple services. Job aren’t increasing More

by Kl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2022 -

Kl responded

Come down on these prices and have real coupons that’s show a difference in what we are paying

July 30, 2022

Extremely knowledgeable and helpful throughout the buying process as well as making sure I felt comfortable with the features of my new car post purchase!! More

by Caitlynjara741
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stoit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito Dinella
Aug 01, 2022 -

Oak Lawn Toyota responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Oak Lawn Toyota! John Carnivele, General Manager

July 29, 2022

Just one word to describe this car dealership: easy breezy! From beginning to purchase every step of the way Diana Rodriguez answered all of my questions and doubts and made me feel confident that I wa More

by Reli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stoit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Oak Lawn Toyota responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! John Carnivele, General Manager

July 29, 2022

I had a leak in my tire on way to work. I called them and they were able to squeeze me in so I didn't have a flat at end of night. I really appreciate that! More

by Zsmylz24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Osuch
Jul 29, 2022 -

Zsmylz24 responded

Thank you!

July 29, 2022

Honest and easy to work with. Good relationships with customers and go out of their way More

by SHARON9103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spee
Aug 01, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

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