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Oak Lawn Toyota
Oak Lawn, IL
3,230 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here.
We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,230 reviews
January 11, 2017
Oaw Lawn Toyota Took Advantage of Unemployed Buyer w/Cash My name is Adrienne Bundy. Andrew sold me a 2005 toyota matrix last Friday. I came in unemployed, without a job and $3000 max (The value of the car is My name is Adrienne Bundy. Andrew sold me a 2005 toyota matrix last Friday. I came in unemployed, without a job and $3000 max (The value of the car is $3350 according to KKB) and I told him that upfront. He was selling me a 05 toyota Matrix giving me the impression he was going to sell it to me for my max price because he kept showing me cars that he could work within the $3000 I had. But I ended up paying $3900 (borrowing the extra money in order to get the car) and I was given a verbal agreement that I was being sold a perfectly well maintained car that had all service done there and the car had no problems. Additionally, if I had any problems, I had a 30 day guarantee or 1000 miles warranty to bring the car back in if I found anything wrong and the problem wpuld be repaired, except electrical after buying the car Cash. Andrew stated this to me and John the GM with no addendum. That didnt happen this past Thursday when I came into the store and showed John the car inspection... I had done last Saturday (1day after the purchase), which shows the front struts are ripped and toyota sold me a bad car. Instead of honoring the original agreement and deal on repairs, John Carnivele offered me a 50/50 on the repairs, but that was not the original agreement or the deal. He and Andrew told me 30 days or 1000 miles anything wrong would be repaired except electrical. John said, they told me about the 50/50. When I asked Andrew in front of the store, if he told me that, He said, he did not tell me anything about 50/50 repair. Neither did John. When I asked John if he mentioned 50/50 repair to me, he lied and said yes. Yet, he never mentioned this to me. This is not right and the original agreement and deal should be honored without dispute. John went as far to say. He'll give my money back and my trade in car. But the day of purchasing the car, I asked for a return policy on last Friday, and he said there wasn't one. That means he lied again. I told him, he didnt care about my safety or well being, even after going far beyond my budget and being unemployed. They sold me a unsafe damaged vehicle and found out about it in one day. This means they knowingly sold me a damaged car on purpose. I trusted them to be honest about the condition of the car and the 30 day - 1000 mile warranty if something was wrong. Otherwise, I would have taken the car to a mechanic that day to be reassured of the condition of the car and i would have offered far less knowing I had to put $400-$700 dollars worth of repairs in a car without hsving a job. I dont have the money after spending an additional $900 that wasnt in my budget and I still dont have a job. I wouldn't ever purchase a car and agree to putting more money in after paying more than I could afford the first time. Andrew was honest by saying he never told me about the 50/50 repairs and neither did John. I'm a Christian and I dont lie because God says its sin. I need them to honor the original agreement and would like the option of the return policy still. Lastly, John, the GM, told me that the ripped struts are not a safety issue, but that not true. after watching a professional mechanic who's been in the business 20 plus years on YouTube, he says...its a major safety issue such as: Bad struts are not easy to detect in modern cars, they can lead to worn out tires, and effect the brakes and safe steering. Oaklawn toyota sold me a unsafe car last friday, knowing the struts were damaged. Yet, Andrew and John reassured me nothing was wrong with thr car and I had nothing to worry about because if there was anything wrong outside of electrical, I could bring the car back and they would fix the problem within 30 days or 1000 miles. I was mislead. More
by adrienneb
January 07, 2017
8 years of great service! We purchased our last 2 vehicles from Oak Lawn Toyota. We have all the service performed there also. We have the utmost confidence when we leave the We purchased our last 2 vehicles from Oak Lawn Toyota. We have all the service performed there also. We have the utmost confidence when we leave the dealer that the car will be fine, or they will make it fine if tweaks are needed on purchase. The folks are professional, knowledgeable, patient. The prices are more than fair; in fact, they seem unfair to Toyota! All you have to do is walk into the waiting room and talk to the customers if you wonder about the quality of the dealer or the quality of their vehicles or the quality of their service center. More
by Julie P
Employees Worked With
Juan in service and Juan on the sales floor.
January 05, 2017
Bob Spee My husband and I have been dealing with Bob Spee since 1995. Bob is such an amazing and humble person. He will always go above and beyond to help you My husband and I have been dealing with Bob Spee since 1995. Bob is such an amazing and humble person. He will always go above and beyond to help you in purchasing the car that is right for you. Thank you so much Bob for always being there for Ron and I. Continue being that amazing salesman and person that you are . More
by Dilia
January 02, 2017
Service Have an appointment at 1 o'clock . Arrive at 1 o'clock took my car right in done the job in time with 45 min. It was for oil change. The main think fo Have an appointment at 1 o'clock . Arrive at 1 o'clock took my car right in done the job in time with 45 min. It was for oil change. The main think for me on time quick and professional thanks happy new year :-) More
by Ayman
Employees Worked With
Frank
December 18, 2016
Oil Change Service was quick and professional. The late time slots are a god send for working folks. I will recommend this service department for all Toyota repa Service was quick and professional. The late time slots are a god send for working folks. I will recommend this service department for all Toyota repairs. More
by Marriednnellow
Employees Worked With
Caesar
December 16, 2016
Always great Bob Spee is the best. I have know Bob for years. Bought cars from him in the past. Looking forward to getting my new 4 runner at the end of December 2 Bob Spee is the best. I have know Bob for years. Bought cars from him in the past. Looking forward to getting my new 4 runner at the end of December 2016. He found the perfect one in the color with all the options I wanted. Makes car buying easy and painless. Bob goes out of his way to make your car buying experience a pleasure. I would recommend him and Oak Lawn Toyota to anyone. More
by John E
Employees Worked With
December 16, 2016
best experience After 2+ months of searching and being deceived by other dealers, Jack Makselan made my shopping the most pleasurable I experienced. no pressure to After 2+ months of searching and being deceived by other dealers, Jack Makselan made my shopping the most pleasurable I experienced. no pressure to buy. More
by Mark L
Employees Worked With
Jack Makselan
December 14, 2016
The very Best! Salesman Steve Barrix made our car buying experience our most pleasant ever. A huge Thank You to Steve, the staff and mechanics for making this our be Salesman Steve Barrix made our car buying experience our most pleasant ever. A huge Thank You to Steve, the staff and mechanics for making this our best car purchase. More
by william
Employees Worked With
December 10, 2016
Car buying made easy I really got a bargain, on my 2015 corolla, with only 6,700 miles on it, I couldn't be happier with the car. And special thanks to Bob, for picking ou I really got a bargain, on my 2015 corolla, with only 6,700 miles on it, I couldn't be happier with the car. And special thanks to Bob, for picking out my corolla, just what I was looking for, all the options, and color I wanted. More
by Tom43
Employees Worked With
December 07, 2016
Great customer service The customer service was excellent. The timely manner was exceptional. Anytime I'm in Chicago needing Toyota service, it would only be Oak Lawn Toyota The customer service was excellent. The timely manner was exceptional. Anytime I'm in Chicago needing Toyota service, it would only be Oak Lawn Toyota. More
by Nichole Johnson
Employees Worked With
Al Leon
