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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,230 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,230 reviews

April 17, 2020

Very pleasant buying experience , will defiantly send people looking to purchase a car to oak lawn Toyota , I can’t say enough about Vito making this a please take experience , hats off to John as well More

by brianstrzelecki
Recommend Dealer
Yes
Employees Worked With
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito Dinella
Apr 18, 2020 -

Oak Lawn Toyota responded

Thank you, Brian! Here at Oak Lawn Toyota, customer satisfaction is our #1 priority and we are glad to hear that you enjoyed your experience working with Vito. It was a pleasure having you at the dealership! John Carnivele, General Manager

April 15, 2020

Third-time charm These folks are wonderful. As you can see, this is my third time coming back to them, and there's a reason for that. They made the process smooth and More

by J.K.CHILDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich
April 10, 2020

Total SCAM Artists Total SCAM artists. I ordered tires a few weeks ago. When I called and the guy quotes me $400. I tell him that is a great price and please order t More

by Beverlykid2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Elvidge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person I worked with is not listed
Apr 14, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your concern as we value your opinion and business. After your conversation with our Service Manager, Juan, it appears that there was a misunderstanding between you and the Service Advisor about what you wanted. Our Service Advisor quoted you $439 for a set of tires because that’s the price for the tires without the installation and it is what he thought you wanted. Regardless, he should have explained that we encourage our customers to allow a professional to install the tires and from there, he could have expounded on pricing, making it 100% clear that the cost of the tires PLUS the labor with installation is $634.27. We are NOT a business who traffics in bad policies and the pricing should have been clear from the start. Further, the Advisor should have kept you up to date on when the tires arrived. Please know that we work hard to deliver excellence in Customer Service to each and every customer and I’m so sorry we failed you. If you ever need anything from us, we are always available for you. Thank you again for bringing this to our attention.

March 10, 2020

I had two issues with my tundra. Got charged twice for diagnostic test. Really? You can’t hook it up once and see both problems? Scammers More

by Robertsieloff
Recommend Dealer
No
Employees Worked With
Juan Vazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2020

Forthright and not pushy I am a disabled veteran and I found everyone very accomadating and concerned without making me feel uncomfortable. The buying experience was without More

by Elo9534
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Stoit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Novoa, Mark Girlich
February 03, 2020

I was referred to Bob Spee by a friend. Bob was very knowledgeable and professional. I am so happy with my purchase and will definitely refer friends and family to Bob. More

by Donna P.
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2020

Overall a very good experince. Recently bought a 2020 Camry from Oak Lawn Toyota. This is the 4th vehicle I have purchased from Oak Lawn over the past 20 years. Each purchase went v More

by Tom
Recommend Dealer
Yes
Employees Worked With
Jason Stoit
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina McDermott, Mark Girlich
January 10, 2020

I can’t express enough how time consuming looking to find a car is. Toyota Oak Lawn gave me the time, patience and guidance to achieve this overwhelming adventure. Walking in the door with no knowledge which More

by keselica
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich, Mike Henery
January 08, 2020

New Toyota Corolla Both Mark Girlich and Dominick Gibek were very helpful with my purchase of a 2020 Toyota Corolla. They made the transaction easy, and I purchased my More

by lovemycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis N., Mark Girlich
January 07, 2020

Honest, communicative and a great deal on the car I wanted. What more can you ask for than a great deal, salespeople who are helpful, honest and keep you in the loop about delivery dates, etc.? That's the expe More

by marilynreidy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Taiym, Mark Girlich
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