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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,230 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,230 reviews

July 20, 2020

What a fantastic experience! Everyone is so helpful. Bob took the extra time to explain everything about the car, The radio and all the little extras. I have become a lifelong customer! More

by Valerielorenzo
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Oak Lawn Toyota responded

We are very happy to hear that Bob and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Carnivele, General Manager

July 18, 2020

I've been to several Toyota Dealer ships this is the best customer service ever true to there customers, respectful, clean, excellent inspection on the cars fix whats needed no over charge, tell u whats need More

by Yolandamcclinton1
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2020 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe and our team met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vasques, Service Manager

July 17, 2020

Brought 2009 Toyota Tacoma in for a check for frame rot/rust. We were told frame scoped only surface rust. U lied hole in frame More

by Negligence R U
Recommend Dealer
No
Employees Worked With
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Oak Lawn Toyota responded

Thank you for your information, Rita. I take your words very seriously and I'd like my manager to look into this for you. Is there a number he can reach you at to speak about this situation? Thank you, again, for your time and thoughtful response. -Christina Wonais Customer Service

Jul 29, 2020 -

Negligence R U responded

Toyota Corporate has been contacted. I am very saddened that my faith and trust in Oak Lawn Toyota has been broken. Speaking with your Service Manager only made me lose complete faith in your dealership. It's evident there is not a protocol in place to inspect and support a claim " strong from inside", on my fame rust/rot issue. To have a service writer tell us a "scope was used to no just a visual of the metal was made, is disturbing on many levels. We do not feel safe driving this truck.

Aug 01, 2020 -

Oak Lawn Toyota responded

Thank you for your continued patience as we sort this out, Rita. We truly look forward to seeing you soon so that we can thoroughly inspect the matter at hand. -Juan Vazquez Service Manager

July 17, 2020

Excellent service providers!!!From the time I ordered Excellent service providers!!! From the time I ordered car parts until the mechanics diagnosed my car, everyone was empathic and courteous. I really More

by fayokocha
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Jul 17, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vasques, Service Manager

July 17, 2020

The place was clean which is a plus for me even before the Corona virus ,everyone was friendly, That was my first time will go back. More

by jennicecoleman
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Oak Lawn Toyota responded

Jennice, We are very happy to hear Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vasques, Service Manager

July 17, 2020

Oak Lawn Toyota Service Department does very good work. The workers are very friendly & helpful. I would recommend my family and friends to go here. More

by DOREEN1128
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Oak Lawn Toyota responded

Doreen, Thank you so much for your kind words regarding your recent experience working with Joseph, and for taking the time to leave us this wonderful feedback! Juan Vasques, Service Manager

July 17, 2020

My vehicle was taken in for service per recall however my seats, mirrors, and headlights were not readjusted to the original positions in which the vehicle was taken in. Also, my vehicle interior is beige so More

by ygblkmle
Recommend Dealer
No
Employees Worked With
Daniel Schnur
Aug 01, 2020 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out to me directly. Per our private conversation, I would love to clean your vehicle--interior and exterior--and offer my apologies to you in person. Feel free to bring your vehicle in and ask for Juan Vazquez. Thank you for reaching out. Juan Vazquez, Service Manager 708-435-2204

July 16, 2020

All of the staff were courteous. They followed the rules with regard to chair placement and masks. Some workers were doing a lot of cleaning surfaces. The mechanics did good work on my car. I’m very satisfi More

by szurekkathleen
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Jul 17, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vasques, Service Manager

July 16, 2020

Excellent response to my needs....very helpful in providing a vehicle while my van was recalled due to fuel pump.Juan service manager was awesome getting me taken care of...Frank Nash followed throug More

by RHARLEYTEACHER
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vasques, Service Manager

July 16, 2020

By far the best experience buying a car! Everyone there goes above and beyond! 2nd vehicle and my kids have bought 3! My salesman Rich Hertogs was so amazing More

by Maryjdemos
Recommend Dealer
Yes
Employees Worked With
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Stoit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Hertogs 5 stars
Jul 17, 2020 -

Oak Lawn Toyota responded

Hello, Thank you so much for your kind words about Rich and our team, and for taking the time to leave us this wonderful feedback! John Carnivele, General Manager

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