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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,230 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,230 reviews

April 21, 2021

They over charged me and didn’t even have the nerve to call and let me know what was happening,I would never come to this shop again 😡nor referred anyone to this shop😡 More

by Sweettijo09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patryk Kilch
Apr 28, 2021 -

Oak Lawn Toyota responded

Hi Patryk, As I've been trying to reach you over the past week, it is difficult for us to look up your vehicle record without any contact back. We couldn't find a name or phone number under the posted name, so please let me know how I can personally make things right. We take great pride in customer service and satisfaction. If we overcharged you, we will certainly look into compensating you for any wrong on our behalf! Please contact Juan, our service manager, at 708-423-5200 or email me, Victoria, at victoria@oaklawntoyota.com. I look forward to hearing back from you! Victoria

April 21, 2021

Absolutely loved this Toyota. Great management and staff. Got me and truck in and out in a timely manner. Were super informative, and gave me good suggestions on what I should do. Will most definitely be bac More

by Andreas9160
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Oak Lawn Toyota responded

Thank you, Andreas, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

April 21, 2021

Excellent service dept. On time and does a thorough job. Explains and shows you why work needs to be done. Trustworthy and communicates well with you. More

by BIKEDOLLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

April 21, 2021

The service department was very clean and all were very nice and friendly. I will come back soon for more parts to be order for my car. More

by Ratliff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

April 21, 2021

Lauren was extremely helpful and very knowledgeable. She made my car buying process easy, painless and quick. I would recommend anyone to purchase with OLT. More

by raycurrier90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Boutos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Oak Lawn Toyota responded

Thanks for your feedback on your recent visit to Oak Lawn Toyota. I'm glad to hear that Lauren and our sales team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! John Carnivele, General Manager

April 21, 2021

I am so happy I came in to see John Carnivele. He is the best!!! Everyone else that helped with my purchase was very pleasant also. Excited!!!! More

by LAURASLAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Thnaibat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Thnaibat, Marty Maggio
Apr 21, 2021 -

Oak Lawn Toyota responded

Thank you, Laura, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new vehicle! John Carnivele, General Manager

April 20, 2021

I have been a customer for about 16 yrs and my family have been too. Always have a pleasant experience with Steve Barrix! He is wonderful! The only downside was a long wait for the contract. Linda LaChia More

by lolson0655
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Oak Lawn Toyota responded

Thank you so much, Linda, for your thoughtful review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We do apologize, however for the unusually long wait to complete your paperwork. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. John Carnivele, General Manager

April 20, 2021

Awesome service!!!!Staff is the greatest ever!!!Thank Awesome service!!!! Staff is the greatest ever!!! Thank you all for taking great care of your customers!!!! Will always be back!!! God bless you a More

by fillfillfill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McShane and Travis Powers and the girls in the office
Apr 20, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

April 20, 2021

I came in the dealership for an oil change and tire rotation. They were very busy but Daniel checked me in very quickly. The oil change and rotation went really fast and I had a great experience. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Apr 20, 2021 -

Oak Lawn Toyota responded

Thank you, Jeff, for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Daniel was able to help, and we hope to see you again! Juan Vazquez, Service Manager

April 17, 2021

The people that work there are amazing love working with them Very clean place Mark Gurlish is awesome takes his time to make sure everything is perfect More

by TINK17124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Girlich, Mike Henery
Apr 18, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear that Mark and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

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