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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,194 Reviews
Welcome to Oak Lawn Toyota! We opened the doors of Oak Lawn Toyota 40 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,194 reviews

November 27, 2024

Stay away and save your money! Very bad service. I wanted to fix my car, and they initially quoted me $850. However, when I went back to pick up my car, I found a different price o More

by Ahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Carnivele
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2024 -

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

Nov 30, 2024 -

Ahmad responded

I came twice to the dealership and I opened a ticket since two weeks and I talked with the general manager several times but no one helped me or cooperate to solve this issue.

Nov 30, 2024 -

Ahmad responded

I came twice to the dealership and I opened a ticket since two weeks and I talked with the general manager several times but no one helped me or cooperate to solve this issue.

November 19, 2024

From the time I step into the dealership. Lucy delivered excellent customer service.Luv my car More

by Dot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucy Przywara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lucy and our team, and we look forward to working with you again. John Carnivele, General Manager

Nov 20, 2024 -

Dot responded

Overall, Good People to do business with !!!

November 10, 2024

I took my SUV in for an oil change and requested the technician to check my tires. I was informed that the sensor was malfunctioning, and I received a quote for its replacement. I decided to proceed wit More

by Lmb333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager

November 09, 2024

We have purchased all our vehicles at OakLawn Toyota for almost 40 years. Bob Spee has been there from Day 1 for us. Always a friendly face. The best! More

by Sandi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Oak Lawn Toyota responded

Thank you, Sandi, for the five-star review. It has been a pleasure serving you. Quality customer service is always our number-one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota. We look forward to having you as one of our valued customers for many more years, Sandi. John Carnivele, General Manager

November 06, 2024

I really appreciate the communication. I was updated by texts when my service was completed. More

by srainmoor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to leave us a review. We truly appreciate your business. Juan Vazquez, Service Manager

November 03, 2024

All was as expected, quick, pleasant and satisfied. The family is happy with new car. More

by philcannon
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucy Przywara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business, Phil, and hope to see you again soon! John Carnivele, General Manager

November 03, 2024

Had an excellent experience purchasing a new Corolla hybrid at this dealership. The salesman Mike Schlamadinger was very professional and guided me through the purchasing process and answering all my qu More

by davidbeckbergerjr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Novoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schlamadinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Oak Lawn Toyota responded

We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Carnivele, General Manager

November 02, 2024

Frank is awesome. He hears what the issues are and tries everything to find the fix for it. He gives me honest and open options. From someone who knows how to work More

by Vman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Nemanich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

October 31, 2024

He is always so polite and explains things so you understand them. He acts like he truly cares. More

by BSBLL05M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

October 30, 2024

Amazing! He is always informative and ready to give you his personal attention. He is a professional in his field. More

by faguilar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager