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O'Steen Volvo

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
208 Reviews
At O'Steen Volvo of Jacksonville, your satisfaction is at the heart of everything we do. Our dedicated teams are well-equipped to cater to your requirements from the minute you step in, whether you're shopping for your next vehicle or maintaining your current one.
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10863 Philips Hwy

Jacksonville, FL

32256

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Showing 208 reviews

September 06, 2024

Brittany our service manager was excellent! ! You have a customer for life. Please let her know for us. More

by deandevlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney
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Sep 18, 2024 -

O'Steen Volvo responded

Thank you for your wonderful review! We’re delighted to hear that Brittany provided you with excellent service. Our goal is to create an exceptional experience that makes all our customers feel like part of our family for life, and we’re thrilled to have won you over! If there’s anything else we can assist you with, please don’t hesitate to reach out! /MM

August 25, 2024

Very nice and honest. Treated me and my mother very well to help me get my new car. More

by awhitney2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

O'Steen Volvo responded

Thank you so much for taking the time to share your 5-STAR review! /MM

August 24, 2024

Very friendly and welcoming. Conducted thorough analysis of the problem. I was informed on a timely basis.. The time span was 3 hours in and out. More

by John Coman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealt with Female Service Mgr. She did a nice job,
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Aug 26, 2024 -

O'Steen Volvo responded

John, Thank you for sharing your positive service experience with us! /MM

August 23, 2024

The service manager Carlos is extremely selective of which customers he interacts with and which ones to give excellent service to. Excellent customer service should be given to all Osteen paying custom More

by Carterbobbie352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Service Manager and Bill service staff
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Aug 26, 2024 -

O'Steen Volvo responded

Thank you!

August 09, 2024

As usual, kindly greeted and courteous upon arrival. Mark Stapleton explained all service needed on vehicle, car delivered on time along with cost of repairs/service. Thanks Ray More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stapleton
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Aug 13, 2024 -

O'Steen Volvo responded

Ray, Thank you so much for your kind words! We're thrilled to hear that your experience with us was positive and that Mark Stapleton provided you with clear explanations and timely service. We strive to make every visit as smooth and efficient as possible, and it’s wonderful to know we met your expectations. /MM

August 05, 2024

Professional, patient, and knowledgeable. The staff was also extremely considerate. I would recommend Volvo to anyone. More

by monica40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

O'Steen Volvo responded

Monica, Thank you for your fantastic review! We're thrilled to hear that you found our staff to be professional, patient, and knowledgeable. It's our goal to provide considerate and top-notch service to all our customers! /MM

August 05, 2024

The dealership was very efficient and quick in the sales and delivery process.Keep up the good work More

by adekunle.sogbesan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse H
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew L
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Tapley reached out to me immediately I registered at Boa for Volvo Reward and I really appreciate his professionalism and speed at which he completed the transaction more so when I was pressed for time at work., Jay Popp, Paul S
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Aug 08, 2024 -

O'Steen Volvo responded

Thank you for your 5-STAR review!

July 31, 2024

Andrew Limbrick is a superstar! LOVED working with him. He is patient, knowledgeable, listens well and is not at all pushy…. He just want to help you find a car that you will love More

by mfarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew L
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Woody
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Aug 26, 2024 -

O'Steen Volvo responded

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience working with Andrew. We appreciate your kind words and your trust in us. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new car! /MM

July 27, 2024

Very professional, courteous and prompt in servicing my Volvo. This was my 4th service and their service is consistent! More

by cch01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse H
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

O'Steen Volvo responded

Thank you for the 5-STAR review!

July 16, 2024

Great place to shop for a car and have my vehicle serviced, personnel knowledgeable about the vehicle and had answers I needed to make my decisions More

by mkebikecop554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse H
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew L
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Popp, Mehmet B, Paul S, Blerim P
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Jul 19, 2024 -

O'Steen Volvo responded

Thank you for your feedback! We're thrilled to hear that you had a great service experience with your Volvo! We look forward to welcoming you back soon! /MM

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