Paul C

The car itself was very nice. 2024 Jeep Wrangler Sahara. My wife loves it. Price ended up good. My salesman(Hong T) was good, no real complaints there. But there is where the 2024 Jeep Wrangler Sahara. My wife loves it. Price ended up good. My salesman(Hong T) was good, no real complaints there. But there is where the good ended. I live in NC, so it was a remote purchase. I understand they may not do a ton of those, but all dealerships do some. Mailing of paperwork should be a thing of the past. I had to do quite a bit of that instead of just docu-signing. It really slowed down the process. They wanted me to finance through them and the process was slow and the rates did not come close to what I told them I had already and the seem to know they couldn't beat it, but took and extra 2 days anyway. The worse part was getting it shipped. They kept promising me it would be picked up the next day and then the NEXT day and then the NEXT day. I ended up arranging my own shipping because they just couldn't secure any shipping at all after like a week. My guy picked it up. They forgot to give him the 30 day-tag, so we couldn't even drive it the day it showed up. I put another cars plate on it for a couple days(very annoying). They ended up next-daying the temp tag. Then they registered the vehicle in NC, but had the plate sent to there office instead of my house. Not only that. When it got to there office, no one did anything with it. It just sat and sat and sat. We had no idea where the plate was. They sent us a 2nd 30 day tag because we hadn't go it and the first was about to expire. The entire time it was sitting in their corporate office. Only after I called my salesman(Hong) and asked him to check if DMV had sent it to them instead of us did someone realized their mistake and sent it to us overnight. So from deal to loan close was about week. Then shipping never happened, so I arranged my own and got it about 8-9 days after I had paid for it already. The paperwork and process was horrible after the buy. I understand I was out of state, but geez. Shouldnt take over 2 weeks. Hong stayed in touch, but whomever was over him definitely wasn't really helping. Ball was dropped in several places. More

by Antwain G Verified Customer Verified Customer

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The sales manager wrote a got for my cost on Friday. When I went to purchase the car he raised it by $1500. Secondly, The infotainment system fails every 20 minutes and has to reboot making navigatio When I went to purchase the car he raised it by $1500. Secondly, The infotainment system fails every 20 minutes and has to reboot making navigation so frustrating. The sales manager didn’t Talk to me on the phone when I called. He is mean spirited and now I am stuck with a faulty car. I will always tell others about your below par dealership. Dana More

by danalou Verified Customer Verified Customer

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Excellent dealership with a great reputation. Putting the deal together was very smooth. Great car. Putting the deal together was very smooth. Great car. More

by lahinch18 Verified Customer Verified Customer

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Jason made the car buying purchase simple especially with the Costco Executive discount. Everything was negotiated up front and the paperwork signing process was quick and easy. the Costco Executive discount. Everything was negotiated up front and the paperwork signing process was quick and easy. More

by Devans Verified Customer Verified Customer

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This dealer is amazing, and the people are exceptional. They are friendly and professional, no push at all. Make you feel comfortable and really worry about your needs. My special thank you to Almir, Wade, They are friendly and professional, no push at all. Make you feel comfortable and really worry about your needs. My special thank you to Almir, Wade, and Paul. We are super happy with our car. I recommend this dealership 100%, A+. Thank you so much. More

by liuzzi Verified Customer Verified Customer

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Almir was extremely attentive to our needs as he understood what we were looking for. The car is exactly what we needed at this time. The financial person (Paul?) was so nice and informative. I reco understood what we were looking for. The car is exactly what we needed at this time. The financial person (Paul?) was so nice and informative. I recommend this dealership to anyone looking for a pre-owned vehicle. More

by johndelaney63 Verified Customer Verified Customer

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We worked with Ross & Kevin. Kevin was also exceptional, pleasant and very helpful. Very happy Kevin was also exceptional, pleasant and very helpful. Very happy More

by maria.perricone Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ I can’t say enough great things about O’Steen Volvo Cars of Jacksonville! I was treated with genuine kindness and respect. The entire team was incredibly friendly, professional, and efficient, ma Volvo Cars of Jacksonville! I was treated with genuine kindness and respect. The entire team was incredibly friendly, professional, and efficient, making the whole experience smooth and stress-free. Everyone I worked with took the time to listen, answer questions, and make sure I felt confident every step of the way—no pressure, just outstanding service. You can truly tell they care about their customers and take pride in what they do. If you’re looking for a dealership with top-notch service, honest people, and a welcoming atmosphere, this is the place. Thank you to the amazing O’Steen Volvo team for such a wonderful experience—I’ll absolutely be back and will be recommending you to everyone I know!!!! More

by asarver10 Verified Customer Verified Customer

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Excellent service and no pressure. Very knowledgeable and would definitely recommend Almir, Ross, and Paul True professionals. Very knowledgeable and would definitely recommend Almir, Ross, and Paul True professionals. More

by gsoli79 Verified Customer Verified Customer

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Great customer experience! Entire staff was pleasant & welcoming. Salma was very attentive & made sure our concerns were addressed. Paul, as always, was exemplary. Mark was pol Entire staff was pleasant & welcoming. Salma was very attentive & made sure our concerns were addressed. Paul, as always, was exemplary. Mark was politely persistent; he made sure we were satisfied with the deal. O'Steen Volvo earns another 5 stars from us! More

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