Hong T

The car itself was very nice. 2024 Jeep Wrangler Sahara. My wife loves it. Price ended up good. My salesman(Hong T) was good, no real complaints there. But there is where the 2024 Jeep Wrangler Sahara. My wife loves it. Price ended up good. My salesman(Hong T) was good, no real complaints there. But there is where the good ended. I live in NC, so it was a remote purchase. I understand they may not do a ton of those, but all dealerships do some. Mailing of paperwork should be a thing of the past. I had to do quite a bit of that instead of just docu-signing. It really slowed down the process. They wanted me to finance through them and the process was slow and the rates did not come close to what I told them I had already and the seem to know they couldn't beat it, but took and extra 2 days anyway. The worse part was getting it shipped. They kept promising me it would be picked up the next day and then the NEXT day and then the NEXT day. I ended up arranging my own shipping because they just couldn't secure any shipping at all after like a week. My guy picked it up. They forgot to give him the 30 day-tag, so we couldn't even drive it the day it showed up. I put another cars plate on it for a couple days(very annoying). They ended up next-daying the temp tag. Then they registered the vehicle in NC, but had the plate sent to there office instead of my house. Not only that. When it got to there office, no one did anything with it. It just sat and sat and sat. We had no idea where the plate was. They sent us a 2nd 30 day tag because we hadn't go it and the first was about to expire. The entire time it was sitting in their corporate office. Only after I called my salesman(Hong) and asked him to check if DMV had sent it to them instead of us did someone realized their mistake and sent it to us overnight. So from deal to loan close was about week. Then shipping never happened, so I arranged my own and got it about 8-9 days after I had paid for it already. The paperwork and process was horrible after the buy. I understand I was out of state, but geez. Shouldnt take over 2 weeks. Hong stayed in touch, but whomever was over him definitely wasn't really helping. Ball was dropped in several places. More

by Antwain G Verified Customer Verified Customer

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Super easy to work with and very knowledgeable and courteous. The entire purchasing process was smooth and quick courteous. The entire purchasing process was smooth and quick More

by mike@thedingos.net Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ I can’t say enough great things about O’Steen Volvo Cars of Jacksonville! I was treated with genuine kindness and respect. The entire team was incredibly friendly, professional, and efficient, ma Volvo Cars of Jacksonville! I was treated with genuine kindness and respect. The entire team was incredibly friendly, professional, and efficient, making the whole experience smooth and stress-free. Everyone I worked with took the time to listen, answer questions, and make sure I felt confident every step of the way—no pressure, just outstanding service. You can truly tell they care about their customers and take pride in what they do. If you’re looking for a dealership with top-notch service, honest people, and a welcoming atmosphere, this is the place. Thank you to the amazing O’Steen Volvo team for such a wonderful experience—I’ll absolutely be back and will be recommending you to everyone I know!!!! More

by asarver10 Verified Customer Verified Customer

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Holm Tea our salesman was awesome. He found us the exact car and in the color we wanted. He spent the time to get us up to speed on all the improvements. He was great. He found us the exact car and in the color we wanted. He spent the time to get us up to speed on all the improvements. He was great. More

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I was very pleased with my experience at O’Steen Volvo. The staff were incredibly helpful, and they never made me feel pressured. The staff were incredibly helpful, and they never made me feel pressured. More

by Morgan Verified Customer Verified Customer

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