O'Neill's Chevrolet Inc

Joe K!! Joe K made this the easiest purchase I have made in many years! No games!! No time wasting!! He was kind, and answered all of may questions. When I ac Joe K made this the easiest purchase I have made in many years! No games!! No time wasting!! He was kind, and answered all of may questions. When I accidentally left something behind at the dealership, he offered to meet up with me after work so I did not have to take the 45 minute ride back to the store. Lou the finance manager was just as honest.....I will do business again with O'neil and Joe!!!! More

Poor Service In January of 2014, I purchased a Certified Pre-Owned 2011 Buick Enclave from Sullivan O’Neill’s in Avon, CT. I scheduled an appointment on September In January of 2014, I purchased a Certified Pre-Owned 2011 Buick Enclave from Sullivan O’Neill’s in Avon, CT. I scheduled an appointment on September 9, 2014 to have the air conditioning checked and to have a safety recall issue taken care of. I had four months left on the warranty. The air conditioning was making a whooshing noise and was not cooling well. I got a call from Ray Pelletier, the service manager, a while after I dropped off the car. He said that a mouse had built a nest inside the AC unit. He further stated that this would not be covered under warranty, that they would have to take the whole unit apart to get at it, and that it would cost well over $1000 to do this. They did not have time to do it that day. When I started to use the air conditioning this season, it again made a whooshing sound and did not cool well. I brought it to Gallagher Buick in New Britain. They found that I had a bad actuator, which would have been covered under the warranty. They found no evidence of a mouse nest in the system. This cost me $549.47. I complained to GMC, who contacted O'Neills. They first tried to say that I refused the diagnostic on it. This was ridiculous. I made the appointment specifically to have the problem fixed. Then they said they wouldn't cover it because the warranty had expired by the time I brought it to the other dealer. My error was in trusting the service manager when he told me it wouldn't be covered by the warranty. If I had not, I would have brought it to another dealer over the winter months. I had no reason to do so until the spring because I thought it would not be covered. I am extremely disappointed with Sullivan's customer service and would never use them again. More

Excellent Customer Service and Great Experience Couldn't be happier with the experience of leasing my 2015 Buick Regal. he entire staff at O'Neill's was helpful and very knowledgeable. Jim Porter wa Couldn't be happier with the experience of leasing my 2015 Buick Regal. he entire staff at O'Neill's was helpful and very knowledgeable. Jim Porter was excellent. He listened to what I wanted, advised me to the best options available and although the exact vehicle I wanted was not on their lot, they went out of their way to locate and get my new Regal for me. I couldn't be happier or more pleased with the entire experience from the time I entered the showroom and Jim greeted me to the time I drove off in my new car. Will definitely recommend O'Neill's and especially Jim Porter to everyone I know. More

Great Service Brought my vehicle in today for oil change and tire rotation I also have a cracked in my windshield. ONeills was great in setting up the whole thing. Brought my vehicle in today for oil change and tire rotation I also have a cracked in my windshield. ONeills was great in setting up the whole thing. Kiley was fantastic. More

Terrible place O'neill Chevrolet has terrible customer service. First off, in 2013 I was buying a brand new Silverado and was shopping between 4 different Chevrolet O'neill Chevrolet has terrible customer service. First off, in 2013 I was buying a brand new Silverado and was shopping between 4 different Chevrolet Dealers. I found that O'neills sales department was very rude and not professional. A day after going to Oneills I bought a truck with Loehmann Blasius who were extremely accommodating and professional. Since I bought my Silverado, I have it serviced at Oneills because it's only a 5 minute drive from my house, rather than a 40 minute drive to go to Loehmans. On 7/20/2015 I brought my truck to Oneills to get a routine oil change. I waited for an hour and a half and then "Jose" from the service department came out and informed me that one of the people who were servicing my truck backed it into the garage door, which broke my passenger side mirror. Jose apologized and informed me that they would be replacing the mirror at no cost. I was appreciative of this but also recognized that this is something they HAD to do. Also I wasn't at all upset by this, accidents happen. So after 2 hours and 15 minutes of sitting in their lobby, they informed me that my truck was all set. Since I bought my truck brand new I was supposed to get 4 free oil changes for 2 years from GM. When I went into the service department I was informed that my free oil change program expired on 7/3/15 (17 days ago) and that I owed Oneills $50 for my oil change. Due to the inconvenience and damage caused to my vehicle , I figured that Oneills would jump at the change to waive such a small charge to "make the customer happy", but they did not. I've learned that Oneills in general doesn't care about customer service or making the customer happy. They righted their wrong , but didn't go that extra mile . I will not be doing any type of business with Oneills any further. Sadly, I am now perfectly happy with taking a hour and a half round trip to get my vehicle serviced at Loehmann Blasius . At least there I will be treated with respect. More

I have bought many cars in my life (well over 60!). But the experience I had buying a used Porsche from O'Neill's was outstanding! The treatment I received from all of the people I came in contact with wa the experience I had buying a used Porsche from O'Neill's was outstanding! The treatment I received from all of the people I came in contact with was very positive! It equaled or was better than the treatment I have received at many hi-line dealers I have visited over the years. A truly outstanding experience. I am glad I came all the way from Boston to buy from O'Neill's!!! More

One of the biggest things that I look at when I go to a dealership is not to be pushed or pressured into anything. This dealership was way above my expectations! I know that the sales associates are here dealership is not to be pushed or pressured into anything. This dealership was way above my expectations! I know that the sales associates are here to offer you all they can offer but never was I pushed into anything! The gentlemen were kind and courteous and truly wanted me to walk out there happy. I will be recommending this dealership to anyone I know looking for a new car/SUV! They gave me an amazing trade in value for my old car and got me into an awesome car the same day! Highly recommend checking these guys out and I will definitely be back in a couple years when I will be looking to trade in my SUV!!! More

I felt like I needed to write a review here since my first view of the website was a service visit by another customer that had apparently been a bad experience, and it was the only one posted. My wife first view of the website was a service visit by another customer that had apparently been a bad experience, and it was the only one posted. My wife and I had the misfortune of breaking down recently in West Hartford while visiting our children in Granby (we were actually headed to Hartford at the time). The car (a 2008 Buick Enclave) had just made the trip from Michigan, and decided on that Wednesday to let go of its water pump. We had AAA tow us to O'Neill's as the closest Buick dealer, and crossed our fingers it would be a good experience. . . which it turned out to be. Recognizing that we were obviously NOT regular customers, and arriving at 3:00PM on a Wednesday, we were quite pleased to have the car repaired and back to us by noon the next day, so that we could be on our way to Vermont. They not only serviced the car in fine fashion, but also helped arrange for a rental car at what I would consider a VERY reasonable price. The service tech was very professional, and other than a few anxious moments waiting to hear the diagnosis, the experience could not have been better. And, even though I had all kinds of good intentions to write a note of thanks at the time (but got sidetracked), I received a follow-up call today checking in on us, and making sure that everything worked out okay. If I didn't live 650 miles away, they would surely become my first choice for work on my vehicle. . . More

I would not recommend bringing your vehicle for service at O'Neill Chevy in Avon. I noticed that I was charged for 5 quarts of oil when I got my oil changed. I brought this up to the service advisor becaus at O'Neill Chevy in Avon. I noticed that I was charged for 5 quarts of oil when I got my oil changed. I brought this up to the service advisor because in the owners manual it states that my Impala only takes 4 quarts. The advisor stated that they always put 5 quarts of oil when they change the oil in an impala. I asked the advisor to show me the oil level on the dipstick so I could make sure it was ok. We checked the dip stick level and it was too high. The advisor stated that this was normal for my car. When I responded that it was not he stated, "Why don't you become a technician then?". I have never been treated with such disrespect before. I immediately asked for my car. The technician made a mistake putting too much oil into my car. This can be bad for the internal parts of the engine. I was lucky that I caught this mistake before it caused any serious damage to my vehicle. This informality could have been handled in a professional manner by the service advisor. Mistakes do happen but when they do I expect as a paying customer for them to be corrected. More

Was looking for a new Car and Fred was courteous and reasonable when it was time to negotiate price. They were quick about getting financing and I would recommend anyone looking for a Buick to go there reasonable when it was time to negotiate price. They were quick about getting financing and I would recommend anyone looking for a Buick to go there first. More