O'Meara Volkswagen

Had a check exhaust light on. Less than 30 thousand miles. They only took about an hour to come to the conclusion that I needed a new battery and a cabin filter. Charged over $800 Less than 30 thousand miles. They only took about an hour to come to the conclusion that I needed a new battery and a cabin filter. Charged over $800 for the service. Just a battery and a cabin filter. The battery only has a 2 year warranty. I feel like I was very taken advantage of by these guys. Which never seem to be the same people. I will never return to this place. Then when I pulled out of the lot my tire pressure light went on. Buyer beware! I feel like I was dealing with crooks. More

NEVER work with this office/maintenance shop… EVER ! ! I have worked with this Omera VW place on 104th for more than six years. We leased a 2018 Atlas new, and it was great. We did all service work wi ! I have worked with this Omera VW place on 104th for more than six years. We leased a 2018 Atlas new, and it was great. We did all service work with the shop, and never had any issue with them. That’s when Adam worked in the service department there and he was awesome. When it was time to upgrade to a 2023 we couldn’t get any of the sales people at the 104th location to meet with us about a new car, they just seemed not interested. We ended up at Henry Miller on Colfax just to check out the new models and leased a new 2023 that day, (the one we have now). On a bill the service rep said he’d have to charge me for rotating the tires. I told him that we had bought the tires from him and he said ‘oh, of course the work would be free’! When I picked up the car the charge was on the invoice. I went to the SM and discussed the charge and he said, ‘honest mistake’ and just blew it off. When the 2023 front brakes started grinding I took the car in. I asked the service department if the brakes were covered by the warranty, that the sales department told us that the warranty covered everything for ’72 months bumper to bumper’. To that he said, ‘yeah, the salesmen lie all the time’. After the the new brakes were installed, in a week or so they started grinding again so I took it back in to be checked. I also asked them to check three small items; one door was making noise from the wind, the backup camera alarm wasn’t shutting off and there was a notice that kept coming on about an oil change. Turns out they didn’t look at either issue and they all still remain. When I got the car back with the brakes still grinding the SM said it was minor and would only make noise in the morning, I told him that this car was around the 70th auto that I owned and I knew it wasn’t ‘normal’ and that they grinded all day long, every day. He said again, that it was normal and that I would have to live with it.. I asked how he thought it was ‘normal’ and he said; ‘because we have about 100 cars with the same issue’. Of course we didn’t have any issues with the 2018 and do not plan to live with it on the 2023, especially after paying $1200 for the repairs. I started talking to people who drive Atlas’ asking if they were having grinding issues, almost every single person said yes. A couple of them said that they had the brakes done at Omera and they grinded, so they went to Firestone and Brakes Plus and the grinding was easily fixed. When I got the estimate from Omera, before they did the brake job, the service guy said that they would have to replace the rotors for $212 a piece. I asked why they simply didn’t just turn the original rotors like normal and he said ‘the rotors from VW were cheap and couldn’t be turned’.. I had never heard about that before and was shocked that many of the employees spoke so badly about VW. I spoke with the GM about his service department ‘circling the drain since Adam left’, he just laughed and said that he didn’t have control of that department. I also went home and googled the issue and found that there is a class action lawsuit about the brakes and found out that Omera knew about it all along. They are hiding it from their customers and seem to think it’s funny. When I discussed the lawsuit with the GM he said; ‘well, that’s against VW not us’. I said that I thought they were VW and that he should be ashamed. It’s shameful and sad, they had such a great program but it has all gone to xxxx. So, if you are affected by this issue, look up the class action lawsuit and watch the local news, they are investigating Omera. It turns out that VW is knowingly using poor quality, perhaps damaged products and some dealers know it. Yes, I will be suing this location for deceptive trade practices… keep watching. More

I came in to this dealership looks for a car for my son and my experience couldn’t have been better. Justin the young man that helped us was incredible. He went over every detail with us without being too and my experience couldn’t have been better. Justin the young man that helped us was incredible. He went over every detail with us without being too pushy .If your looking for a no pressure dealership that will have your best interest at heart come to this place and ask for Justin. More

This has been, by far, the worst vehicle purchase I have made in 20 years of buying vehicles. I will admit that I bought the truck without seeing it in person, and that was a mistake I will not make again. made in 20 years of buying vehicles. I will admit that I bought the truck without seeing it in person, and that was a mistake I will not make again. The entire process was frustrating, but I was in a difficult situation and felt I had no choice. If I had not already wired the money before seeing the truck, I would have backed out of the deal immediately. When I flew from Nevada to Denver on a Saturday to pick it up, the employee who was supposed to meet me at the airport was extremely rude and made the experience even worse. Once I arrived at the dealership, I was disappointed by the truck’s condition. Although I understood it was used, I did not expect a 2024 Ram with only 45,000 miles to look so worn out. It had numerous scratches, dents in the tailgate, and the towing plug completely broke off the truck had also been heavily smoked in and signs of much heavier use than expected. The Carfax also listed a minor accident, but in reality, the entire passenger side had been replaced, which explained why that side looked brand new compared to the rest of the truck. About 30 minutes after leaving the dealership, I heard a loud noise coming from underneath the driver’s side. It went away briefly, so I continued driving to Montana, but by the next day the noise had become much worse. After owning the truck for only two days, I took it to a local Dodge dealership. They told me the transfer case was completely empty and that the internal components had broken apart, meaning the entire transfer case needed to be replaced. I contacted the dealership manager, who claimed the truck had passed two inspections—one in their shop and another at a Dodge dealership in Denver. However, the local dealership in Montana told me that could not be true because the transfer case fluid leak had clearly been there for quite some time. In their opinion, the truck had not been properly inspected. I understand that I should have looked at the truck in person, as I normally do, but I trusted this dealership and expected it to be better. Instead, I received a truck that was far more damaged than a 45,000-mile vehicle should have been. Thankfully, the warranty covered the transfer case replacement, but the dealership offered little help beyond saying it should be covered. Overall, this was a terrible experience. Spending $45,000 on a truck and then being unable to drive it for over a month, especially when it was supposed to be a work truck—has been extremely frustrating. From the manager to the employee who was supposed to pick me up at the airport, the entire experience was a nightmare. I strongly encourage anyone considering buying from this dealership to inspect the vehicle in person before committing. More

I recently brought my 2019 Volkswagen Tiguan to O’Meara Volkswagen of Thornton for diagnostic testing, and the entire experience was deeply disappointing. What began as a straightforward request to diagnos Volkswagen of Thornton for diagnostic testing, and the entire experience was deeply disappointing. What began as a straightforward request to diagnose smoke on startup and an oil warning light turned into days of poor communication, and new safety issues that were not present before the vehicle was in their care. I dropped my vehicle off on October 27, 2025, and was told it would stay overnight for testing. Despite multiple calls and texts the next day, I received no updates until mid-afternoon—only to learn that no testing had been started. I was then advised to authorize additional testing costing about $450, which I approved. The following day, after more silence, I was finally told that the vehicle needed a cylinder head replacement estimated at over $5,400. Immediately after picking up my car, I noticed new brake noises, something that had not existed before. Within a day, the brakes were grinding loudly. When I took the car to Brakes Plus, I was told the rear brakes were metal-on-metal and unsafe to drive. Shockingly, the service manager Tim Allen at O’Meara later admitted that the multi-point inspection listed on my paperwork had never actually been performed, despite the vehicle being in their possession for over two days. When I questioned how a serious brake issue could arise while my vehicle was under their care, I was met with defensiveness instead of accountability. The matter was left unresolved. This entire experience reflects a troubling lack of transparency, professionalism, and basic communication. Critical inspections were skipped, and my vehicle was returned to me in worse—and unsafe—condition. Based on this experience, I cannot recommend O’Meara Volkswagen of Thornton and would strongly caution others to seek service elsewhere. More

I had a very pleasant afternoon buying my new Taos. Zach K. was great to work with and if he didn't know an answer, he found out for me. I'm so happy with my new vehicle. Five stars for Zach K! Zach K. was great to work with and if he didn't know an answer, he found out for me. I'm so happy with my new vehicle. Five stars for Zach K! More

I have been with this dealership since 2021. They have always gone out of their way to help me the best possible way and to accommodate me during longer service situations. I just traded in my V They have always gone out of their way to help me the best possible way and to accommodate me during longer service situations. I just traded in my Vw Tiguan and had the privilege to work with Karen Raevsky and Riley! They helped me find the perfect car the same day I went in. I was able to walk out with the new car the very next morning! Their customer service was stellar and they were very knowledgeable about any questions or concerns I had! I am super grateful 🙏 More

This has been one of the most unprofessional and disappointing dealership experiences I’ve ever had. I was told in writing that only a soft credit pull would be done to estimate my payments. Instead disappointing dealership experiences I’ve ever had. I was told in writing that only a soft credit pull would be done to estimate my payments. Instead, they ran six hard inquiries on my credit, which severely damaged my credit score. What’s worse is that they showed no remorse. Instead of apologising, they actually threatened to remove me from their offices when I raised concerns. When TransUnion asked them to submit a cancellation request, they promised to handle it but never followed through. To make matters worse, they even altered the vehicle details before sending information to the banks, which made me look unqualified and gave them an excuse for the multiple hard inquiries. This dealership not only mishandled my application but also showed a complete lack of integrity and accountability. I feel deceived, disrespected, and left with long-term financial damage because of their actions. More

I met with Zach Persons to take a look at the new VW ID 4. I have bought and sold many cars in my life and for the most part I always figure out all of the new options/features for each one on my own. I 4. I have bought and sold many cars in my life and for the most part I always figure out all of the new options/features for each one on my own. I chose this dealership because it was still “Mom & Pop” and I thought it would be more personal and I was right. Zach explained all of the specs and features of the ID 4. He showed me how specific features worked on the car by actually using those features on the test drive. ie, self parking, lane guidance, etc. He was eager to answer any questions I had and gave me 100% accurate answers to every question I asked, even dumb questions. Thanks again for everything! More

Great sales person that is helping my son find a vechile of his choice when he is ready to drive in a yr. of his choice when he is ready to drive in a yr. More