O'Donnell Honda

We have bought many new cars over the years and have delt with a number of different dealers. We generally know specifically what we want and have a good idea of the cost. Many dealers, however, do not liste with a number of different dealers. We generally know specifically what we want and have a good idea of the cost. Many dealers, however, do not listen to what the customer wants but rather attempt to persuade them to purchase something they do not want. There is generally a lot of talk and hand waving that does not produce what we are looking for. The internet is a great research tool both to learn about the particular car of intrest and about the different dealers. We sent out inquires to at least six dealers about a 2010 Honda Civic, We wanted a 4 door with auto trans and AC. Wespecified a color and asked for a quote. We received back about 25 emails from these dealers. All these emails except one contained no substantive response to our inquiry. The one email, from Mike Garvey, provided quotes for three distinct Honda Civics matching our inquery. Mike, and O'Donnell Honda, were prompt to respond with specific quotes that did not change when we visited the showroom. When we got to the showroom we were greeted promptly and Mike showed us the cars available. We had a test drive and picked the car we liked. The paperwork was done promptly, the car was tagged, washed and ready to go by the time we signed the papers. All in all we easily justify giving Mike Garvey and this dealership a 5 out of 5 rating. More

I was looking for a really nice used car and O'Donnell Honda had the one I wanted on their web site. I found it and a week later started calling Kenny Kang (uses car sales representative at O'Donnell Hond Honda had the one I wanted on their web site. I found it and a week later started calling Kenny Kang (uses car sales representative at O'Donnell Honda). Kenny and O'Donnell were great to work with. He had the car ready for me to take a test drive the minute I arrived. We test drove the car and I bought it 2 days later. They had the paper work all ready to go and made everything simple and fast to fill out. There were some minor curb scratches on the front bumper spoiler area and Kenny had the detail guys take are of that in a few hours. Kenny and O'Donnell really helped me out with finding an excellent used car and on working with me to negotiate a great price. I would highly recommend Kenny Kang and O'Donnell Honda to anyone!! Thanks Kenny Kang and O'Donnell Honda in Ellicott City, Maryland!! Jim from Virginia More

My husband and I recently purchased a CRV at O'Donnell. We had test driven a similar vehicle at another Honda dealership and liked it, but had such an unpleasant experience with the high pressure sales pit We had test driven a similar vehicle at another Honda dealership and liked it, but had such an unpleasant experience with the high pressure sales pitch there that we were determined not to buy from them. Our transaction at O'Donnell was the complete opposite. Mike was a pleasure to do buisness with and I would certainly be happy to send any friends looking for a new vehicle his way. And, by the way, we are very pleased with the CRV. It did extremely well in our first ice/snow storm. Thank you for your professionalism. Sincerely, Janet Easly More

My name is Thomas Smith and I recently bought a used 2006 CRV from Odonnell honda and I would like to relate my experiance to you. I need to explain to Mr Odonnell himself (if there is a Mr. Odonnell) how u CRV from Odonnell honda and I would like to relate my experiance to you. I need to explain to Mr Odonnell himself (if there is a Mr. Odonnell) how utterly pleased I am at every aspect of my transaction with your company and staff. Let me explain myself as best as possible short of being able to tell you in person. Here is my best account. When I first saw my vehicle at the service shop I knew it was for me. The young man responsible for the cleaning and detailing of my car should be commended for his efforts. My CRV, even tho it is a 2006, was absolutely stunningly clean throughout. Weeks have passed and many comments continue at how beatifully clean my vehicle is. I attribute its beauty to that skilled person who attended to my CRV in your detail shop. Next, my salesman Kenny, was wonderfull throughout my entire purchase as well as my subsequent encounters post purchase. He helped me resolve a couple of issues with a scratch and a taillight on my CRV and i was impressed with the professional and helpfull attitude that he continually displayed long after I had signed "on the dotted line". Once again I want to commend another on your staff, who's name eludes me. The very pleasant woman I refer to was very helpfull in assisting me with my loan application from Honda of America. She was very well versed at her job skills and I was impressed with her kind demeanor especially since it was late at night, the store had closed and most had gone home for the evening. Everything worked out smoothly and efficiantly and we were all on the road home (me in a new car!) in no time at all. I would like to request that you officially commend each of these three employees to let them know that they are truly valued and appreciated by me, the everyday consumer. More

I went to O'Donnell Honda to purchase my new Honda, And WOW what a great experience. I have purchased many new cars in the past, And this one was definitely the best.. Very Professional, NO GAMES. My sale WOW what a great experience. I have purchased many new cars in the past, And this one was definitely the best.. Very Professional, NO GAMES. My salesman Jerry Somerville was just the best (Thanks Jerry) Honest and gave me the best price the first time!! And as for the Dynamic duo Dale & Glenn Boswell. They are sales and finance managers. Just awesome guys, They made everything go perfect. Can't say enough good about those two. Honestly everyone that day and the whole experience was great. And I know you will say the same after your visit to the Dealership. Thanks All..... More

I went there to check out a used Acura TL. The car obviously had an accident. The sales person did not want to admit that. He raised his voice and said he inspected the car and it had no accident. I p obviously had an accident. The sales person did not want to admit that. He raised his voice and said he inspected the car and it had no accident. I pointed out the gaps between the hood and the grille were not the same width on both sides. He said the gaps were even. I did not brother to tell him that the hood was repainted. The sales person was rude. I left immediately. More

Our interaction with this dealership was strictly through e-mail. The initial communications were cordial, but changed after we informed the sales person we were interested in the CARS rebate. In any case, e-mail. The initial communications were cordial, but changed after we informed the sales person we were interested in the CARS rebate. In any case, we received two "non-CARS eligible" quotes for the same car, one week apart. (Each quote is valid for only 3 days.) The second quote was over $700 more than the first. Neither quote provided details, such as the options included, making it difficult to compare quotes from other dealerships. At the end, we bought from Heritage Honda of Parkville - they were the complete opposite ... high ratings, pleasant to work with, provided a detailed quote with ample time to respond, and came in over $700 less. A detailed review of our experience was posted 8/26. More

They damaged my car swapping out a part. They lefts gouges on the body taking out chunks of paint. This was pointed out before I even drove off the lot. The Service rep tried to play it off. But gave m gouges on the body taking out chunks of paint. This was pointed out before I even drove off the lot. The Service rep tried to play it off. But gave me her service managers card. The service manager would not apoligize or take blame. He tells me that his mechanic said that the marks were there already. Then changes the story a few minutes later. Throwing in that maybe he did damage it but didn't notice. Which is highly unlikely. Unless the person was blind. Furtheremore, he talked down to me as if talking to a child. Then proceed to tell me take him to court if I dared. I was tempted. Considering the amount of trouble they were giving and his attitude I was really tempted.. Avoid this lousy dealership full of liars, incompetent service personel, and hostile workers. More

Excellent service and sales department! Have bought many cars from them was treated great. Service does a great job of maintaining my vehicles. They always seem to be very serious in making sure I am happ cars from them was treated great. Service does a great job of maintaining my vehicles. They always seem to be very serious in making sure I am happy. I have been buying cars from O'Donnell for many years now and will continue to do so. Great job! More