O'Brien Hyundai of Normal

I got a flat tire on Friday Feb 26 at 5 pm. I called the service department before I called AAA, Renee and James walked me the safest way to get home that day, and did fit me in for an emergency tire repl service department before I called AAA, Renee and James walked me the safest way to get home that day, and did fit me in for an emergency tire replacement on the following Saturday morning. I was n the road by 10 am! YOU ARE the BEST! Thank you! Irina More

Renee, James & Brandon make this the best service Renee, James & Brandon make this the best service department of any I've experienced in 55 years of driving. Friendly, trustworthy, & a totally clea Renee, James & Brandon make this the best service department of any I've experienced in 55 years of driving. Friendly, trustworthy, & a totally clean car. More

Just bought a Hyundai Palisade. I worked with Kevin “gator” Burlin. He has been pleasure to work with. His service after the sale couldn’t be any better. The car I traded in had remote start. He foll “gator” Burlin. He has been pleasure to work with. His service after the sale couldn’t be any better. The car I traded in had remote start. He followed through with making appointments and coordinating the efforts in getting it off that car onto another one of my vehicles. When my Wife needs a new vehicle He will be the first person I call. Loving my new Hyundai Palisade!!!! More

Best service department and the Greatest Staff!!!! Renee and James in the service department are the absolute best. They know their stuff and are the friendliest people.. Thank you!!!!! and James in the service department are the absolute best. They know their stuff and are the friendliest people.. Thank you!!!!! More

So I had a dreaded flat tire on Sunday. Called and spoke to James who assured me they would take care of it when I got there. Went in after work and they squeezed me in! Got me all ready to go! So relieved! to James who assured me they would take care of it when I got there. Went in after work and they squeezed me in! Got me all ready to go! So relieved! Renee assured me it was covered under warranty and was great! Wonderful! Thank you all! More

They were very helpful and personable! They got my car in right at my appointment time and were very quick with all of the services it needed. Highly recommend! right at my appointment time and were very quick with all of the services it needed. Highly recommend! More

Mr. Kevin "Gator" is a professional car salesman; very friendly and knowledgeable of what he is talking about in terms of convincing the buyer. Wonderful! friendly and knowledgeable of what he is talking about in terms of convincing the buyer. Wonderful! More

Best customer service in town! I won't take my car anywhere else!!! James & Renee always make my experience wonderful & Brandon his team never disappoint! anywhere else!!! James & Renee always make my experience wonderful & Brandon his team never disappoint! More

Last week I brought in my car for a oil change and they did a awesome job. Best customer service. They supply snacks and drinks while you wait and if there is a issue with your car they let you know and ke did a awesome job. Best customer service. They supply snacks and drinks while you wait and if there is a issue with your car they let you know and keep you posted. Then this Saturday I brought my daughter’s and husband car. My daughter’s car had a few issues and they were able to fix the problem. When we got home, her heat in her car has been a issue off and on. They fixed it. Thank you. James and the mechanic did a great job. Thank you Brandon Kessinger for training your employees to be helpful and caring to all customers. I appreciate and you got my business. Several years ago because Chevy had terrible customer service !! 5 Stars More

Worked with Renee on this visit. She is always a joy to work with and is one of many reasons I've been an O'brien customer for years. work with and is one of many reasons I've been an O'brien customer for years. More