O'Brien Hyundai of Normal
Normal, IL
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Whether I am there for service or sales, the employees go out of their way for a great experience. James and service and Michelle and sales are my favorites! out of their way for a great experience. James and service and Michelle and sales are my favorites! More
Thank you Brad McElroy. Thank you Gator. I needed to buy a car quick. My family, who buys new cars from O'Brien contacted their guy-Kevin Burlin. After learning what kind of Thank you Gator. I needed to buy a car quick. My family, who buys new cars from O'Brien contacted their guy-Kevin Burlin. After learning what kind of cars I like, Kevin, known around the dealership as Gator, recommended a very nice used Hyundai Azera. I test drove it late on Friday, put a deposit down, and came back on Monday to finalize the purchase. Kevin made the process fun and memorable. He was very nice and a really cool guy. He even saved me a couple of dollars. I was in and out in like 2 hours. Overall it was a great, stress-free, experience. Basically what any car buyer would want. Thank you Gator! And thank you Brad- the sales manager. More
Had a great experience at O'Brien Hyundai a Bloomington Jim Stevens was very knowledgeable and a great help Took his time to explain everything was very courteous and non-pushy bought a 24 Santa Cruz Great Jim Stevens was very knowledgeable and a great help Took his time to explain everything was very courteous and non-pushy bought a 24 Santa Cruz Great vehicle thanks Jim for the good job More
Had a great experience at O'Brien Kia of Bloomington. Jason Williams very knowledgeable and got me into my forever car. I love it Jason Williams very knowledgeable and got me into my forever car. I love it More
After our car threw a piston on I-55, and had to be flat-bedded to the closest Hyundai dealership, O'Brian's, we were unsure what to expect...but they have put all the stress to rest. We had to get a flat-bedded to the closest Hyundai dealership, O'Brian's, we were unsure what to expect...but they have put all the stress to rest. We had to get a rental car from the Central Illinois airport due to the time of day, with all other dealerships & rental car places being closed. Constant updates kept us in the loop on what to expect next. They offered a loaner car after the news of how long it would take to get the necessary parts, and I drove up from my home in St Louis to return the rental and get the dealership loaner. Both Uber and Lyft had no cars running, but Joe (Service Dept) and Etta were so incredibly friendly, and without hesitation offered to follow me to the airport to drop off the rental car, and bring me back to get the dealership loaner. They have been in constant contact about the next steps with our vehicle, and are always friendly and able to answer all our questions. Chicagoland native here, who moved to St. Louis, and who was going to buy a Kia next time because it's a closer dealership for maintenance....however my next car WILL BE from O'Brien Hyundai and I'll happily make the drive to Central Illinois for any dealership work that needs to be done. Joe and Etta are both amazing, and because of those 2 staff members, I learned how the entire business runs....and O'Brien will have my business, and word-of-mouth in the future. A great team takes both the staff and the management to keep...and they have it all. More