Nucar Volkswagen of Norwood

Excellent service and always looking out for the customers best interest! Will be back and recommending this dealership wholeheartedly! customers best interest! Will be back and recommending this dealership wholeheartedly! More

I had 3 conditions of my purchase that the sales guy agreed to, and only 2 of them were fulfilled. -A charging cable included (done, thanks!) -Backup camera fixed (still dealing with this weeks later agreed to, and only 2 of them were fulfilled. -A charging cable included (done, thanks!) -Backup camera fixed (still dealing with this weeks later) -Most importantly, I needed the car delivered by a certain day. I said this on the phone when I agreed to the sale, to the sales guy James when I came in to start the paperwork, and again to the finance guy. I even made arrangements to give them an extra day to deliver. When I reached out the day before it was supposed to be delivered, James said that I had agreed to come pick the car up, which was never an option for me. I talked to multiple sales managers, and the best solution they had was "take an Uber and bring us the bill". Not an option when I needed to pick up my baby, fees then dinner, and get them into bed. The used car sales manager tried to xx me that the free delivery offered was only between dealerships and only on certain cars until I quoted him their own website back at him. I had to have 4 phone calls and numerous texts before they finally fulfilled their commitment. The service guy that delivered the car was very nice and polite. The backup camera is it's own saga - they promised to fix it and then said they couldn't get an appointment (but they have their own service shop 🤨) but made an appointment for me at a closer dealership. When I called the closer dealership they had no records of an appointment and I had to wait another 2 weeks to get an assessment and now another week+ to actually get service. Extremely unimpressed with Nucar Volkswagen and I would not recommend buying a car there unless you live very nearby and have time to burn. The price was higher than other dealerships, but I thought it would be worth it with delivery included. Save yourself the dollars and the headache and buy elsewhere! More

This dealer was the only one in the entire area with the car color I wanted. The negotiations were tough, as expected, but always cordial. car color I wanted. The negotiations were tough, as expected, but always cordial. More

Attentive, courteous, professional, listen to what you were asking for. Kept you informed during the process. were asking for. Kept you informed during the process. More

I was quoted a price for extending my warranty but the computer was down and when I went back they quoted me a price 400.00$ more computer was down and when I went back they quoted me a price 400.00$ more More

Nick Dryden is my service advisor & is terrific. He coordinates my appt & transport so I don’t have to take time off and my work is done promptly resulting in a bill very close to the estimate. He i He coordinates my appt & transport so I don’t have to take time off and my work is done promptly resulting in a bill very close to the estimate. He is pleasant and efficient. More

J bernardin was exceptional to deal with. Very patient and helpful and easy manner. Pretty smooth process of buying new car. Very patient and helpful and easy manner. Pretty smooth process of buying new car. More

James Christoforo was a great help to me when I bought my VW ID.4 Pro. Highly recommend! VW ID.4 Pro. Highly recommend! More

Nucar has a courteous staff that does great work. All the work that has been done is completed with care and quality. All the work that has been done is completed with care and quality. More

Turn around time for repair was great. There was a miscommunication on the pricing as we were quoted one priced but charged another but then it was resolved and discounted as quoted. Also There was a miscommunication on the pricing as we were quoted one priced but charged another but then it was resolved and discounted as quoted. Also there was a long delay/oversight on a part that was needed for repair. It got escalated by the service team and part arrived shortly thereafter. Thank you! More