
Nucar Volkswagen of Norwood
Norwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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We had decided to purchase a VW Tiguan and this was the second dealership we visited. From the moment we entered the dealership until we signed our deal we were impressed with the knowledgeable and friendl second dealership we visited. From the moment we entered the dealership until we signed our deal we were impressed with the knowledgeable and friendly employees that we were introduced to. Both George Seabrook our sales associate and Corey Robertson the sales manager were professional and worked diligently to come to an agreement with us that allowed us to get the car that we really wanted at a fair price! Our leased Toyota was taken in trade and that made the transaction so much easier for us. We wanted a very specific car and color and Cory managed to find it it for us so that we could pick it up and drive it home three days later!! Outstanding experience in every way!! More
I stopped in after lunch on Tuesday (after 1pm so that I stopped in after lunch on Tuesday (after 1pm so that I'd avoid lunch hour) to have my right side brake light replaced. The man on duty, that ma I stopped in after lunch on Tuesday (after 1pm so that I'd avoid lunch hour) to have my right side brake light replaced. The man on duty, that made me feel like he was doing me a big favor, explained that the job would take at least an hour at best, and probably more because they were "changing shifts." Either way, I did not have an hour or more to spend, and told him I could not have the work done now. He followed me into the lot, trying to convince me to stay. I got my light fixed this morning at Scott VW in East Providence. They were polite, friendly and had me in and out in less than 15 minutes. I guess that VW Gallery has customers to burn. I'm glad for them, because I will certainly never be back. More
My lease was up within 6 weeks and I was seeking a different maker than what I had prior. Previous to this visit I had never considered a VW. Klem took us for a ride after clearly discovering what fea different maker than what I had prior. Previous to this visit I had never considered a VW. Klem took us for a ride after clearly discovering what features I wanted. He did not over sell. He took my lease off my hands and helped get the paperwork done the same day. Klem stayed late, answered every question and made the transaction painless and pleasant. I would not hesittate to send friends to him More
Hello Gentlemen, This is Christine Psota using my Hello Gentlemen, This is Christine Psota using my mother's E-Mail. I wanted to let you know your service was impeccable - you should provide lesso Hello Gentlemen, This is Christine Psota using my mother's E-Mail. I wanted to let you know your service was impeccable - you should provide lessons to other Volkswagen dealerships. Thank you for an excellent experience. See you soon, remember to keep my convertible in great condition. Best regards, Chritine Psota More
My wife has leased 2 cars from VW in the past through VW Westborough and had a great experience. Her lease was ending and she wanted a SUV and was not a fan of the VW SUV options so she ended up with a dif Westborough and had a great experience. Her lease was ending and she wanted a SUV and was not a fan of the VW SUV options so she ended up with a different company. However, when trying to return the leased car, this has become a nightmare. We were told we needed a 3rd party inspection which was fine and we did that. So we then were going to drive over to VW in Norwood as we now live in Norwood but figured we would call to see what the process was. We called Cory who expressed his disappointment in that we were not re-newing with VW and was impossible to reach. On 2/20/12 I started calling him at 9am (every 15 minutes), eventually he answered around 11:30. He said he would check with the specialized person who deals with returned leases and call me back "within the hour" to schedule an "appointment". I was shocked that we needed to do this just to drop a car off. I never heard from him. We wanted to drop the car off on 2/20 as we both had the day off and called VW Colonial. They said "anyone" can do this and "why would we need an appointment?" I agreed. We went to VW Colonial (driving 45 min each way out of our way) and let's discuss how "specialized" this person was. He 1) looked to see if a drivers manual was in the car, 2) looked to see if the spare tire was there, 3) we had our inspection paperwork and 4) he took off the plates and we were out in less than 5 minutes. How nice to deal with Pierre at VW Colonial who was extremely professional. I called Cory at 3/4 pm who of course never returned my call at that point and he acted like I was lucky that he could squeeze me into his soonest "appointment" which was Thursday (2/23). I then told him we had finished this long ago and why he made a simple process SO DIFFICULT? he replied "policy". My first question is why can't Cory call me within an hour as promised? Why do I need to drive 45 min each way to do this simple deal? Why can't Norwood have the same process as VW Colonial? Why did the Norwood VW dealer and Cory need someone so "specialized" when this was basically a clerical transaction? I get it that you may not be getting this latest deal from us but with Cory and VW Norwood making us jump through hoops to do such a simple task will ensure I NEVER use VW Norwood ever again. I would rather drive the 45 mins and work with Pierre and their easier "processes". More
I went in on Saturday looking for a used VW bug. I I went in on Saturday looking for a used VW bug. I decided on a brand new 2012 beetle. I am so excited to have it in my driveway as of Moday night I went in on Saturday looking for a used VW bug. I decided on a brand new 2012 beetle. I am so excited to have it in my driveway as of Moday night. They were wonderful at the VW Gallery. Chris worked so hard to make sure we (my senior dadand my five year old daughter and me 42 years young.) were very comfortable during the whole process. No pressure, wonderful showroom and space and everyone was kind, effienct and knowledgeable. I am so glad I chose VW Gallery. More
I found my experince at VW Gallery to be a pleasant one. I found my experince at VW Gallery to be a pleasant one. Khamorn did not pressure me. He answered any questions I had, and enlisted the help of other I found my experince at VW Gallery to be a pleasant one. Khamorn did not pressure me. He answered any questions I had, and enlisted the help of other staff in answering questions, if needed. He helped me choose my new Passat, and patiently showed me how to operate the new equipment before I drove home. He was freindly and professional, and made the buying experience great. I found the price agreed upon to be fair, and the costs of the additional protections reasonable. More
This was my first car buying experience, and I came in ready for a fight. Khamorn was very friendly and willing to answer all of my questions. If there was a question he couldn't answer, he spoke with t ready for a fight. Khamorn was very friendly and willing to answer all of my questions. If there was a question he couldn't answer, he spoke with the sales manager and came back immediately. I came prepared and knowing what I wanted to buy and pay, and didn't have an issue arriving at my price. The entire staff was friendly and helpful, and I have nothing bad to say about my experience. More
If you want friendly and honest service, then go to VW Norwood and ask for Tony Shuman. Tony is a very friendly and down to earth guy, who will help you in anyway possible. He has happily helped us with Norwood and ask for Tony Shuman. Tony is a very friendly and down to earth guy, who will help you in anyway possible. He has happily helped us with more than 5 cars, and not once has he dissapointed. There are not enough words to describe Tony. The VW Gallery in Norwood, has always been professional and courteous. They have never been unapproachable, or "annoying". If you are looking for a comfortable place to buy a car you can trust, then go to VW Gallery of Norwood. More