Nucar Volkswagen of Norwood

Flat tire. Some confusion of it bring to be fixed that day. Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warra Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warranty, where I had purchased the tires with a warranty at the Wellesley Volkswagen. But I will say, the Service went above and beyond to find out (researched) if my tire replacement the next day could be honored, and it was! Minor, but the Service Dept forgot the cap that goes on the new tire’s air valve stem. I found a spare cap at a Service Center near where I work. Volkswagen also nailed me two after I called and they apologized. More

Quality Service...Easy In Easy Out ! Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waitin Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waiting area...have and will recommend to others. More

Customer service was outstanding . There were a few customers ahead of me, but John made it seem as though I was the only one he was focusing on. Time for service was quick and the . There were a few customers ahead of me, but John made it seem as though I was the only one he was focusing on. Time for service was quick and the car is always returned clean. Outstanding. More

Never again!!!!!!! I saw a vehicle that I was interested in and called Nelson. We made an appointment and I went in to the dealership. I saw Nelson for an intro and I wa I saw a vehicle that I was interested in and called Nelson. We made an appointment and I went in to the dealership. I saw Nelson for an intro and I was on to Anthony. We talked about the vehicle including the age and condition. I bought the car and once I found out some of the things that they did not share with me Elaine refused to take any one of 6 phone calls. When I finally got to him (He did not return any of my calls) I tried explaining some of the problems I was encountering and shared with him that I do not think he was up front he stated that I did not have to purchase the car and I have 30 days to return it if I was not satisfied. More

The worst ever General manager needs to take a class on customer service! Would not recommend this dealership to any one! Have told many people to stay away from thi General manager needs to take a class on customer service! Would not recommend this dealership to any one! Have told many people to stay away from this place More

Excellent experience with Juan Encarnacion Juan did an excellent job and my experience pleasant buying my 2013 Lexus GS 350. Unlike other larger dealership, VW gallery runs a smaller operation Juan did an excellent job and my experience pleasant buying my 2013 Lexus GS 350. Unlike other larger dealership, VW gallery runs a smaller operation yet with excellent customer service satisfaction. Will check them out again for my next vehicle. More

Thank you! For the first time EVER it was fun to buy a car! Juan Encarnacion listened to what I wanted and made it happen. Juan was especially caring and thought For the first time EVER it was fun to buy a car! Juan Encarnacion listened to what I wanted and made it happen. Juan was especially caring and thoughtful and extremely helpful. I felt like I was working with a friend, not a salesperson. There was no pressure and that made all the difference. He teamed up with Nelson, the Leasing Manager, and they were able to help me Purchase exactly what I wanted for the price I was hoping for. I am so grateful that they valued my time and didn't try to talk me into something I didn't want. This is the 3rd time I've leased a car from VW Gallery, and it was definitely the best experience so far. Thank you!!! Diane S More

Juan made the deal I cannot tell you how great my experience with Juan Encarnacion, my service advisor, was. He truly made all the difference in my deal. He listened to I cannot tell you how great my experience with Juan Encarnacion, my service advisor, was. He truly made all the difference in my deal. He listened to my needs and negotiated a fair deal. I would **highly** recommend him! More

Great Sales Associate Juan was so helpful in this process !Hes been helping me since November and we finally found a car that fit me well !!! he was so patient and a great Juan was so helpful in this process !Hes been helping me since November and we finally found a car that fit me well !!! he was so patient and a great help ,he wasn’t frustrated due to all the unexpected things that came along with the car and was a great help and we truly appreciate everything volkswagens did for us ,Hopefully juan will be a general manager More

What a great experience!! We had initially gone to another Honda dealer to look at a pre-owned CRV and had a very bad experience. The car shown on the website did not look lik We had initially gone to another Honda dealer to look at a pre-owned CRV and had a very bad experience. The car shown on the website did not look like the one we saw. We immediately didn't trust them to purchase a car from them. We then found another CRV we liked at VOLKSWAGEN GALLERY in Norwood. Theo answered the phone; we immediately had a great impression, so we decided to make the trip to see the car. JUAN Encarnacion was our salesperson, and immediately we found him very personable, honest, straightforward, and professional The car had multiple dings on the hood, which made us want to continue to look more, but they offered to take them ALL out and offered us a small discount on the price. I had my reservations, whether the dings would, in fact, be ALL taken care of and the car would look nice. When we went to pick up the car, it was PERFECT! We got it yesterday, and we love it! Thank you JUAN Encarnacion., Theo, Russel L., Robert Lewis, and Mark Schelfhaudt for making this such a great experience with such a wonderful result! You were professional, forthright, and fair! We will need a new car in the future, and we will definitely go back to you. I would recommend this dealership to anyone looking for a car. We love our new pre-owned car! Thank you for the great experience!! More