Nucar Volkswagen of Norwood

Always pleased with VW Gallery service staff I was able to get an appointment that was convenient for me. I took advantage of the shuttle service since no loaner cars were available. It's always I was able to get an appointment that was convenient for me. I took advantage of the shuttle service since no loaner cars were available. It's always nice to see all the familiar faces that have been working there for the many years I have been having service. I am always kept well informed as to the work that's done or needs to be done in the future. It would be nice if they had more loaner cars to offer. They used to but apparently have cut back on that benefit which is too bad. Also, my car was clean and shiny when I picked it up. More

Service They are thoughtful, caring, understanding of your needs and wants...and work even harder to help you achieve them...i simply can't say enough about t They are thoughtful, caring, understanding of your needs and wants...and work even harder to help you achieve them...i simply can't say enough about this place...I've been returning to this place year after year... More

Always great service and attention Yulissa usually handles my visits and she is great. Never have a problem. Samantha took care of me yesterday and everything was fine. Its easy to set Yulissa usually handles my visits and she is great. Never have a problem. Samantha took care of me yesterday and everything was fine. Its easy to set up online and my file is ready when I come in. More

Quick and done right Lulissa and Samantha were great. Lolissa always remembers my name, this is such a good feeling. Your service dept were quick and even washed my car. Lulissa and Samantha were great. Lolissa always remembers my name, this is such a good feeling. Your service dept were quick and even washed my car. This is a great service,. More

Excellent experience this time after a shaky start I brought my car in for the 50k mile service check and three other items, a recall, a service campaign both related to the TDI and AdBlue issues, and I brought my car in for the 50k mile service check and three other items, a recall, a service campaign both related to the TDI and AdBlue issues, and to have new LED headlights installed. While performing all these I got a call regarding a different issue that was causing my service engine light to appear. Zach got approval to waive the diagnostic fee and they determined that another covered part needed to be replaced. The part was not in stock, be did arrive 2 days later and was taken care of with no additional charges. Zach was great and my car was returned cleaner than when I dropped it off with everything now working great. It was an excellent experience. More

Very bad I had scheduled an oil change and 10,000 mike service for my son’s car on Wednesday, December 5th. I had scheduled this appointment earlier in the wee I had scheduled an oil change and 10,000 mike service for my son’s car on Wednesday, December 5th. I had scheduled this appointment earlier in the week for 3 pm. After about 1 hour and 45 minutes, the car was not done. I asked the service department represtative if there was a problem. He told me there was only 1 machine to balance the tires and many cars came in at the same time. I said that’s why I had scheduled my appointment, and I had never waited this long for service. Then I waited about 5 more minutes because they were looking for the wrong car. On my receipt, the service had been “ done “ to my other car. Both my so.n and I have 2018 Jetta cars but different models and different colors. I am disturbed that when my car was checked in that they didn’t notice it was a white Wolfsburg Jetta rather than a gray Sports Jetta that was listed on the form. And to top it off, the credit card machine wasn’t working and I had to leave my credit card information with the service rep. I am really disappointed. I called back that night and left a message for the service representative to explain the wrong information on the form which he never called me back. Thank goodness for Samantha Briody who helped correct the information on the form the next day, email the receipt for the credit card, as well as apologize for the mistake. More

Annual checkup and recall My experience was excellent as usual. Individuals interacted with go beyond the normal courtesy, especially Samantha. My experience with VW Gallery h My experience was excellent as usual. Individuals interacted with go beyond the normal courtesy, especially Samantha. My experience with VW Gallery has been exceptional over the years resulting in my continued loyalty to the dealership. Their integrity is solid. More

Good Price The overall experience was OK. I got a good price. Jamahi was very good in explaining the electronics to me. Scott was friendly and helpful. The overall experience was OK. I got a good price. Jamahi was very good in explaining the electronics to me. Scott was friendly and helpful. More

Responsive and Thorough The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up. More

Thanks to Tony Shuman It was a very good experience purchasing a used vehicle from Volkswagen Gallery. AND, I think we got an excellent car out of the deal..... and prices It was a very good experience purchasing a used vehicle from Volkswagen Gallery. AND, I think we got an excellent car out of the deal..... and prices were much lower than at another VW dealer where we had shopped. Sales staff was great (thanks Tony!). More