Nucar Volkswagen of Norwood

The purchase process was seamless. After agreeing to the purchase and all the parameters everything else was accomplished through email and text. Wildin Lara is super nice. After agreeing to the purchase and all the parameters everything else was accomplished through email and text. Wildin Lara is super nice. More

Matt provided excellent knowledge, was extremely helpful and I had a wonderful experience working with him getting a new lease. I could not recommend Matt enough if you're seeking a vehicle. NuCar Volkswage and I had a wonderful experience working with him getting a new lease. I could not recommend Matt enough if you're seeking a vehicle. NuCar Volkswagen of Norwood will have my business for years to come A+ More

The service reps and master mechanic were great in helping me with my cars issue helping me with my cars issue More

Our dealer was very helpful. We were more than thankful for his assistance and guidance during the process of buying and getting our car. We were more than thankful for his assistance and guidance during the process of buying and getting our car. More

Great dealership excellent customer service always satisfied with the results when I leave their lot and recommend this dealership for purchase and service. satisfied with the results when I leave their lot and recommend this dealership for purchase and service. More

James and Danielle were wonderful! Everything was so easy and seemless. The staff were professional and extremely helpful. I’m a customer for life! Everything was so easy and seemless. The staff were professional and extremely helpful. I’m a customer for life! More

Requested services are always done efficiently. The multi-point inspection is a great service as it identifies problems or necessary maintenance before it becomes more serious and costly. I’m alway The multi-point inspection is a great service as it identifies problems or necessary maintenance before it becomes more serious and costly. I’m always reassured when it’s done that my car will be running well. More

Excellent service and always looking out for the customers best interest! Will be back and recommending this dealership wholeheartedly! customers best interest! Will be back and recommending this dealership wholeheartedly! More

I had 3 conditions of my purchase that the sales guy agreed to, and only 2 of them were fulfilled. -A charging cable included (done, thanks!) -Backup camera fixed (still dealing with this weeks later agreed to, and only 2 of them were fulfilled. -A charging cable included (done, thanks!) -Backup camera fixed (still dealing with this weeks later) -Most importantly, I needed the car delivered by a certain day. I said this on the phone when I agreed to the sale, to the sales guy James when I came in to start the paperwork, and again to the finance guy. I even made arrangements to give them an extra day to deliver. When I reached out the day before it was supposed to be delivered, James said that I had agreed to come pick the car up, which was never an option for me. I talked to multiple sales managers, and the best solution they had was "take an Uber and bring us the bill". Not an option when I needed to pick up my baby, fees then dinner, and get them into bed. The used car sales manager tried to xx me that the free delivery offered was only between dealerships and only on certain cars until I quoted him their own website back at him. I had to have 4 phone calls and numerous texts before they finally fulfilled their commitment. The service guy that delivered the car was very nice and polite. The backup camera is it's own saga - they promised to fix it and then said they couldn't get an appointment (but they have their own service shop 🤨) but made an appointment for me at a closer dealership. When I called the closer dealership they had no records of an appointment and I had to wait another 2 weeks to get an assessment and now another week+ to actually get service. Extremely unimpressed with Nucar Volkswagen and I would not recommend buying a car there unless you live very nearby and have time to burn. The price was higher than other dealerships, but I thought it would be worth it with delivery included. Save yourself the dollars and the headache and buy elsewhere! More

This dealer was the only one in the entire area with the car color I wanted. The negotiations were tough, as expected, but always cordial. car color I wanted. The negotiations were tough, as expected, but always cordial. More