Nucar Volkswagen of Norwood

they always takes care of me Yulissa always takes good care of me. I don't want to go anywhere lese anymore. Good to have that one person I can always rely on. Although, few times Yulissa always takes good care of me. I don't want to go anywhere lese anymore. Good to have that one person I can always rely on. Although, few times Samantha was my contact person and she was equally nice and helpful. More

service I Had an appointment for service on my car. Everything was done quickly & efficiently , and I even got a ride to and from the appointment. I Had an appointment for service on my car. Everything was done quickly & efficiently , and I even got a ride to and from the appointment. More

Service Dept Yulissa was fantastic. She was extremely efficient and she listened carefully to all of my concerns. She also displayed excellent communication skills Yulissa was fantastic. She was extremely efficient and she listened carefully to all of my concerns. She also displayed excellent communication skills in letting me know how the car was progressing throughout the day. I would highly recommend her and Volkswagen of Norwood More

Service Yulissa was very helpful and checked my windshield wipers, tires, and brakes (loud noise) Was very satisfied when I left She also showed me how to u Yulissa was very helpful and checked my windshield wipers, tires, and brakes (loud noise) Was very satisfied when I left She also showed me how to use a couple of systems on my car Appreciate the good service! More

Great Service I so enjoy coming here! I was in an out in a flash and the service team was very helpful. Many of the service team is like family too me, it's like I so enjoy coming here! I was in an out in a flash and the service team was very helpful. Many of the service team is like family too me, it's like a mini reunion when I go in. I so enjoy seeing them all! More

Pressure Tactics I called ahead and got a quote for my oil change and 70,000 mile service which was $89. When I was asked to sign the work order it jumped to over $20 I called ahead and got a quote for my oil change and 70,000 mile service which was $89. When I was asked to sign the work order it jumped to over $200. I was told that included a tire rotation. I didn’t authorize this and had that taken off immediately. Later I got a text message saying I should get $900 in new tires and asked me to approve the charge. No discussion or call from a service technician to explain. Since Prime took over the service has gone down and I feel they want to gouge me. I am going to look for another place to get my car serviced More

Fantastic experience! Jamahl Lewis is a rockstar! The man has a passion for VWs and gave excellent customer service. I walked in with an idea of what I wanted but not sure Jamahl Lewis is a rockstar! The man has a passion for VWs and gave excellent customer service. I walked in with an idea of what I wanted but not sure of which model was right for me. No worries -Jamahl listened and honed in on the right vehicle for me. Even so far as coordinate with another dealership to find "my car". His VIP service made for a very positive experience. More

GTI Lease Called about special offer on GTI lease. Found the car I was looking for. Car was right price and what I was looking for. Very happy Called about special offer on GTI lease. Found the car I was looking for. Car was right price and what I was looking for. Very happy More

Fantastic Experience getting a new car Came in looking for a used car, but got to work with Nelson and Jamahl (who were both amazing) and left in a new car! Had a very positive and enjoyabl Came in looking for a used car, but got to work with Nelson and Jamahl (who were both amazing) and left in a new car! Had a very positive and enjoyable experience - they got us what we wanted and for how much we wanted without trying to upsell us on unnecessary accessories. The push for additional warranty packages was a little strong from their business dept, but we would absolutely buy from Nelson and Jamahl again! More

Painless car buying process My husband & I spent a couple of months evaluating vehicles that could accommodate our now combined family of 7. His daughters live far away, but when My husband & I spent a couple of months evaluating vehicles that could accommodate our now combined family of 7. His daughters live far away, but when they visit we didn't all fit in one car. We settled on the VW Tiguan with a third row since I didn't want an enormous car for our part-time needs. Our Sunday afternoon negotiations with Brian were fair, respectful and obviously productive. More