Nucar Volkswagen of Norwood

Great Service I so enjoy coming here! I was in an out in a flash and the service team was very helpful. Many of the service team is like family too me, it's like I so enjoy coming here! I was in an out in a flash and the service team was very helpful. Many of the service team is like family too me, it's like a mini reunion when I go in. I so enjoy seeing them all! More

Pressure Tactics I called ahead and got a quote for my oil change and 70,000 mile service which was $89. When I was asked to sign the work order it jumped to over $20 I called ahead and got a quote for my oil change and 70,000 mile service which was $89. When I was asked to sign the work order it jumped to over $200. I was told that included a tire rotation. I didn’t authorize this and had that taken off immediately. Later I got a text message saying I should get $900 in new tires and asked me to approve the charge. No discussion or call from a service technician to explain. Since Prime took over the service has gone down and I feel they want to gouge me. I am going to look for another place to get my car serviced More

Fantastic experience! Jamahl Lewis is a rockstar! The man has a passion for VWs and gave excellent customer service. I walked in with an idea of what I wanted but not sure Jamahl Lewis is a rockstar! The man has a passion for VWs and gave excellent customer service. I walked in with an idea of what I wanted but not sure of which model was right for me. No worries -Jamahl listened and honed in on the right vehicle for me. Even so far as coordinate with another dealership to find "my car". His VIP service made for a very positive experience. More

GTI Lease Called about special offer on GTI lease. Found the car I was looking for. Car was right price and what I was looking for. Very happy Called about special offer on GTI lease. Found the car I was looking for. Car was right price and what I was looking for. Very happy More

Fantastic Experience getting a new car Came in looking for a used car, but got to work with Nelson and Jamahl (who were both amazing) and left in a new car! Had a very positive and enjoyabl Came in looking for a used car, but got to work with Nelson and Jamahl (who were both amazing) and left in a new car! Had a very positive and enjoyable experience - they got us what we wanted and for how much we wanted without trying to upsell us on unnecessary accessories. The push for additional warranty packages was a little strong from their business dept, but we would absolutely buy from Nelson and Jamahl again! More

Painless car buying process My husband & I spent a couple of months evaluating vehicles that could accommodate our now combined family of 7. His daughters live far away, but when My husband & I spent a couple of months evaluating vehicles that could accommodate our now combined family of 7. His daughters live far away, but when they visit we didn't all fit in one car. We settled on the VW Tiguan with a third row since I didn't want an enormous car for our part-time needs. Our Sunday afternoon negotiations with Brian were fair, respectful and obviously productive. More

verdict still out. Could be good or good Went to have rear camera fixed and a motorized sunshade diagnosed. Told them what happened to both and I was given quotes on both. They matched a part Went to have rear camera fixed and a motorized sunshade diagnosed. Told them what happened to both and I was given quotes on both. They matched a part price on a camera and even fixed the light to license plate at no charge. Awesome service for the camera. The sunshade another story. Told them motor still works and shade is stuck. They told that the frame needs to be replaced and it was a big job. I decided not to do it. However, when driving home I noticed that the sunshade was fully open now and it was half way open when I brought it there. I know they have to look at it, but now there is no shade and completely broken. I talked to service manager who was a good guy and he is going to try to contact Volkswagen to see what they can do. This is only a 2015 and this a major cost. Hoping it works out because they seem like a decent place. More

Very Positive Experience My experience was very positive all the way through. There was no pressure and all were professional, polite and straight-forward. I would recommend My experience was very positive all the way through. There was no pressure and all were professional, polite and straight-forward. I would recommend this dealership without reservation. More

Great experience :) What can I say, this was a great experience from start to finish. Excellent customer service, I felt very taken care of and I left happy. I would say What can I say, this was a great experience from start to finish. Excellent customer service, I felt very taken care of and I left happy. I would say this was a 10/10 experience for me, I can’t say enough good things about this place! More

Wonderful Experience I test drove the 2019 Tiguan not expecting much, which was on Monday, by Wednesday I was driving my awesome new leased care off the lot. Scott and N I test drove the 2019 Tiguan not expecting much, which was on Monday, by Wednesday I was driving my awesome new leased care off the lot. Scott and Nelson were professional and work hard to find a compromising deal that both parties are happy with. Just make sure to read the fine print, listen carefully when told what features come with each model, and pay attention to what you actually receive. In all I was very satisfied with my service and will be back in the future. More