Nucar Volkswagen of Norwood

Here is my initial letter to VW of America after Prime refused my claim: "My DPF light come on last week, so I took my 2014 JSW TDI to a dealership where I was told there was a P1950 fault for blocked refused my claim: "My DPF light come on last week, so I took my 2014 JSW TDI to a dealership where I was told there was a P1950 fault for blocked or faulty cooling fans and a P1A58 for nox cat regen required, and the fans would have to be replaced in order for a regen to complete which would clear both codes. I assumed the work would be covered under the extended emissions warranty, where it states the parts covered are, "the OBD system, any malfunctions detected by the OBD system other than those related to the transmission." The wording seems fairly cut and dry; the coolant fans caused the P1950 which caused the nox regen to fail which caused the P1A58, so the fans would be covered. Prime Volkswagen Norwood refused to cover the repairs under warranty, stating that the cooling fans are not on the list of approved parts that VW Corporate provides. This didn't make sense to me, as it contradicts what the extended warranty expressly states. Even supposing the fans aren't covered under the OBD clause, it seems they would then be covered under the clause, "the entire exhaust gas after treatment system." If the fans are necessary for nox regen, aren't they an integral part of the exhaust gas after-treatment system? From the point of view of anyone who reads the extended emissions warranty and has any mechanical knowledge the cooling fans are covered by 2 clauses, so I am having a very difficult time understanding the dealership's decision." From scouring TDI forums, it seems as if VW regularly denies dieselgate warranty claims. It is sad, and a little disgusting, that a multi billion dollar company has to lie to get out of covering a warranty claim they themselves caused by... lying. This was my first VW, I will never buy a VW again, and I will do my absolute best to make sure everyone close to me knows that VW will lie to get out of paying a valid warranty claim. More

Service department was very professional and courteous. Took my car in on time and the car was cleaned and washed inside and out. Took my car in on time and the car was cleaned and washed inside and out. More

James put together an extremely fair deal on our second VW Tiguan (our 5th VW overall) that my husband and I couldn't refuse. He was both proactive and responsive along the way. While we waited to finali VW Tiguan (our 5th VW overall) that my husband and I couldn't refuse. He was both proactive and responsive along the way. While we waited to finalize everything with the business manager, we also had the pleasure of speaking with a female sales associate (I wish I remembered her name) about the new VW ID4. She was lovely to talk to and very knowledgeable. Finally, when I returned to the dealership for my inspection, everyone with whom I interacted in the service department were personable and helpful. Thank you Prime VW! More

Lisa was exceptional diversity does matter in the workplace. She went out of her way to make the experience better she was knowledgeable and empathetic to the need thank you Lisa for your help workplace. She went out of her way to make the experience better she was knowledgeable and empathetic to the need thank you Lisa for your help More

My service visit was flawless. This was the first time that Grant took care of my car and he did a wonderful job. Thanks for all the help and information. that Grant took care of my car and he did a wonderful job. Thanks for all the help and information. More

This dealership is an ABSOLUTE JOKE. I brought in a written deal from another Volkswagen dealer and the manager (Sammy Sanjeev Khadka) inspected my trade. He said that he would match the other Volkswa written deal from another Volkswagen dealer and the manager (Sammy Sanjeev Khadka) inspected my trade. He said that he would match the other Volkswagen dealer's price, but offered me $8,000 LESS for my trade Yes, that's correct — $8,000 LESS than Kelley Blue Book and what 3 other dealerships offered me for my trade. He told me that that was all my car was worth (a flat out lie) and that I can "take it or leave it," and that he won't give me a penny more. My salesman Jahmal Lewis was great and did his job — polite, attentive, worked quickly. Twilight Zone experience. Needless to say, I walked away. More

Sammy and his team made my car buying experience seamless. Everyone was professional. I needed a car TODAY. And Max made it happen! Thank you so much. seamless. Everyone was professional. I needed a car TODAY. And Max made it happen! Thank you so much. More

Prime Volkswagen of Norwood does great work and has great customer service. I greatly appreciate you guys! Keep up the good work. I will see you guys the next time I am due for service. customer service. I greatly appreciate you guys! Keep up the good work. I will see you guys the next time I am due for service. More

Everyone in service is always super friendly. They are all very efficient and try to get you in and out as soon as possible. Very happy with how I am treated. all very efficient and try to get you in and out as soon as possible. Very happy with how I am treated. More

Great service! Appreciate the disinfectant before & after the service! I Like the ability to text also with Sam. I like the prompt service also. Thank you! the service! I Like the ability to text also with Sam. I like the prompt service also. Thank you! More