Nucar Volkswagen of Norwood

Wasn’t offered a discount. Person doing discount was mad had to do paper work over. No loaner car!! Wouldn’t let me use another coupon. Spent a lot of money had to do paper work over. No loaner car!! Wouldn’t let me use another coupon. Spent a lot of money More

The customer service was excellent, and the experience waiting in the lounge was very pleasant with complimentary coffee and snacks. The space was so nice I almost wish the service had taken longer! It wa waiting in the lounge was very pleasant with complimentary coffee and snacks. The space was so nice I almost wish the service had taken longer! It was completed within a very reasonable time which was a plus too. More

Very good experience. I highly recommend this dealership for service. Everyone involved with my appointment was professional. for service. Everyone involved with my appointment was professional. More

Knowledgeable staff. Very friendly. Very fair pricing. Will definitely buy another car from them when I am due for a new auto Will definitely buy another car from them when I am due for a new auto More

Sorry to put a bad review for this place where I had a great experience previously working with Lisa Turenne, but the 'caseless' attitude from the girl that meets you at the door till the one that takes c great experience previously working with Lisa Turenne, but the 'caseless' attitude from the girl that meets you at the door till the one that takes care of your paperwork hit me. I brought my car with an engine light on around noon. I was waiting for someone to call me back and tell me the issue and the way to fix it, but nothing until I called myself at 5pm. The response was 'oh, didn't I sent you the text?' and 'our technicians are gone for the day'! Young lady: we bring the car to the dealership, because we expect a fast and excellent service for money that we pay! You may have the best mechanics in the world, but I guess the place need to have some customer service personnel that knows how to help people and make them feel welcomed. More

Absolutely wonderful experience and service with purchasing my first Volkswagen from this dealership. Every staff member was kind and accommodating to all my needs. They had the exact car I had bee purchasing my first Volkswagen from this dealership. Every staff member was kind and accommodating to all my needs. They had the exact car I had been searching for at an extremely fair price. I put the deposit down on the car and was able to finalize the sale and drive away with my car two days later! The best part of this purchase was the chance to work with THE David Atoui. He made this process so enjoyable and easy. He went above and beyond to accommodate my needs and time of availability seeing as I don’t live close to the dealership. THE David Atoui made sure everything was finalized and the car was ready to drive off the lot on the exact day and earlier than expected. In my opinion, THE David Atoui deserves more than a raise, he needs to go to the TOP! THE David Atoui made sure ALL the bird dust was off of the vehicle and the car looked beautiful inside and out when I picked it up. This has been the best car purchasing experience I’ve ever had. I now have my pure coconut water and I could not be happier with every aspect of this purchase and dealership. I would and will be recommending Volkswagen of Norwood to anyone and everyone I know. Thank you again for the exceptional service! But really, THE David Atoui. More

I wish I could give this place zero stars. We came in on a Thursday evening to look at a used car on the lot. We test drove the car and liked it, but noticed a check engine light that the salesman had not m a Thursday evening to look at a used car on the lot. We test drove the car and liked it, but noticed a check engine light that the salesman had not mentioned. He had no idea about the light but assured us it would be taken care of pending our approval. We put a deposit down on the car that night. THREE. WEEKS. LATER. We had not heard one word from Volkswagen of Norwood about the status of the car, not even WHY it had a check engine light. My husband had to call almost every other day just to see what was going on. We were given the run-around every single time, especially by the service manager, who flat-out told us he didn't care about our situation. I didn't mind the check engine light but to wait three weeks without any information whatsoever? WHILE they were holding $500 of our money? No thanks. The entire ordeal was entirely unprofessional, which is disappointing because we had such high hopes for this dealership. I will never be returning to use their services and unfortunately cannot ever recommend them. More

David Atoui was wonderful to work with, polite, informative, no sales gimmicks, just good advisor, listened to what I was looking for and what my limits were and worked with me. Great experience! informative, no sales gimmicks, just good advisor, listened to what I was looking for and what my limits were and worked with me. Great experience! More

James was fantastic! The entire process was smooth and efficient. Thank you to the entire team. Excellent professionalism they take you through and explain everything! efficient. Thank you to the entire team. Excellent professionalism they take you through and explain everything! More

I literally don't have the time or energy to tell the whole story. Bad service, weak follow through on promises, sales and service departments totally disconnected, poor communications. I'll NEVER go bac whole story. Bad service, weak follow through on promises, sales and service departments totally disconnected, poor communications. I'll NEVER go back to a Prime dealership. Shopper BEWARE. More