Nucar Volkswagen of Norwood

Had my car for a full week. Told me it was the flange which i agreed to have them fix. Ended up the water pump then broke. NOBODY called to tell me what was going on. Friday aft Told me it was the flange which i agreed to have them fix. Ended up the water pump then broke. NOBODY called to tell me what was going on. Friday afternoon at 4:20 (after calling & leaving a message at 3:30) when I called back nobody there knew what was going on with my car. The manager & the guy helping me from the beginning were all gone for the weekend some through Tuesday! I got a rental car and when they called to tell me it was ready on Tuesday morning they told me the price!!!! I asked for a discount they gave $250 & the guy told me it was close to $1000 off. LIE!! Terrible service, terrible communication! More

We bought a pre-owned ID. 4 from Nucar. They fixed up the open recalls that the previous owner had ignored. The car is in great shape and looked beautiful after the servicing. 4 from Nucar. They fixed up the open recalls that the previous owner had ignored. The car is in great shape and looked beautiful after the servicing. More

Nucar VW gave us a great experience with my wife new Tiguan a few months ago and I decided to see what you could do for me and my 2023 Atlas. Overall the experience was positive aside from the frustrati Tiguan a few months ago and I decided to see what you could do for me and my 2023 Atlas. Overall the experience was positive aside from the frustrations that incurred during the negotiations process and the detailing of the vehicle upon delivery. On the day I signed papers the new Atlas was shown to me and I expressed concern because the exterior was clearly not maintained and was exposed to the elements and was going to require significant effort to get it to showroom condition. I was assured by my sales rep that they would take care of it. When I picked up my new vehicle it looked pretty decent but there were crevices where salt and dirt had deposited. Upon closer inspection when I got the vehicle home there were scratches in the finish as well as swirling on the vehicle hood. When I addressed this with Nucar the response I got was that a lot of cars come that way from the factory and there’s not much they can do about it. More

I personally dealt with Sebastian, Alberto, and Chris. They were outstanding, courteous and professional. Will use them for all my vw services. They were outstanding, courteous and professional. Will use them for all my vw services. More

Christopher was outstanding! Kept me apprised of the service stages my Jetta was in and even reminded me my sticker expired end of the month. As a result saved time having it d Kept me apprised of the service stages my Jetta was in and even reminded me my sticker expired end of the month. As a result saved time having it done on this oil change and tire rotation visit. No problem recommending Nucar Volkswagen of Norwood for service and/or purchasing a new ride! Keep up the great customer service! More

They were absolutely fabulous. They know me by name, very professional and on time. I was really impressed. They know me by name, very professional and on time. I was really impressed. More

The dealership experience was great! Matt was very knowledgeable and communicated throughout the entire purchasing process. Thank you for all the work you did to help me get the car I Matt was very knowledgeable and communicated throughout the entire purchasing process. Thank you for all the work you did to help me get the car I wanted! More

Purchasing my vehicle from Nucar VW Norwood was refreshingly straightforward. Lauds and the team were courteous, knowledgeable, and made the process incredibly efficient from start to finish. There refreshingly straightforward. Lauds and the team were courteous, knowledgeable, and made the process incredibly efficient from start to finish. There was no pressure—just honest communication, transparent pricing and a genuine focus on customer satisfaction. I was impressed by how smooth everything went and how well I was treated throughout. Highly recommend Nucar VW Norwood for anyone looking for a hassle-free car buying experience. More

Service Christopher Caiazz was a 5star. He was very knowledgeable and kind even though I was a couple of thousand miles early but year was coming up so they checked the car and changed the He was very knowledgeable and kind even though I was a couple of thousand miles early but year was coming up so they checked the car and changed the oil per my request. It hard to believe they make cars now that can go so far without oil changes. Will definitely bring it back to them next year. More

Let me start by saying how disappointed I am. One of my favorite things in life is to do battle with car salesman and sales managers at auto dealerships. These guys totally robbed me of that si One of my favorite things in life is to do battle with car salesman and sales managers at auto dealerships. These guys totally robbed me of that simple pleasure, everyone there worked with me to get me the price I wanted, and were just pleasant and cool throughout the whole process. This is not the typical dealership Experience, Matt is top shelf ! Jay Is also a fantastic guy, willing to go the extra mile for his customers. Just a great experience all the way around. I can’t Think of anything I wanted or needed that they didn’t come through on. My girlfriend is now looking for a new car, they were the first ones I reached out to, that right there says it all… -Tommy G. More