Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nucar Mazda of New Castle
New Castle, DE
151 Reviews
Welcome to the Nucar Mazda of New Castle website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Mazda car, truck, or SUV you will find it here. We have helped many customers from New Castle, Wilmington, Newark, West Chester, Bear, Middletown, Hockessin, Dover, Claymont, Penns Grove, Pennsville, Maple Shade, Pike Creek, Glasgow, Mount Laurel, Elkton and Philadelphia find the Mazda of their dreams!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 151 reviews
December 13, 2021
BAIT AND SWITCH PRICING. Avoid working with Christian. I’ve been looking online for a new car for a while. And while I knew pricing was out of whack with the chip shortages, I thought I would go into NuCa I’ve been looking online for a new car for a while. And while I knew pricing was out of whack with the chip shortages, I thought I would go into NuCar and see how they were pricing their cars since I had bought from them before. I was interested in the CX-5, so I was also able to test drive the only one they had on their lot. In my first meeting, Christian introduced me to the sales manager and without even prompting, he volunteered that they were selling at MSRP. He acknowledged that lots of dealers were marking up by a couple thousand on top of MSRP, but they weren’t doing that. I had a very specific trim I wanted and was only undecided on turbo vs non-turbo. Christian texted me when a non-turbo model came in and I was able to test drive. I decided to take the plunge and order the car. He told me that they would tell me when they were allocated the model I wanted and I could put a deposit on it. A week later, Christian called to tell me they had been allocated the model and trim I wanted. He sent over the offer shortly after, which contained exactly the thing they told me they weren’t going to do - a markup by a few thousand dollars above MSRP. When pressed for it, he told me it was because I wanted a popular trim level - despite the fact that I’d been talking about that exact trim level since we first met. Get your customer excited, tell them how much it costs, tell them there’s a wait, and when they finally are available, mark it up just because you know they’re excited about it and will jump though hoops to get it. Classic bait and switch. Thing is - if they’d told me there was a markup up front, I may have budgeted for it. I may have decided to wait until the market cools and gone back to them. Now I know they’re dishonest and deceptive, so I’ll shop with another dealer. More
by josephfjohnson
Employees Worked With
christian
December 01, 2021
I came from out of state and everything was prepared for me. Easy buying experience. me. Easy buying experience. More
by L
Employees Worked With
October 30, 2021
Consistently Provide Great Service! This is my fourth Consistently Provide Great Service! This is my fourth Mazda care purchase from the same dealer and the same sales Rep. I've never had any issues ,t Consistently Provide Great Service! This is my fourth Mazda care purchase from the same dealer and the same sales Rep. I've never had any issues ,the dealer ship and sales reps always provide excellent service More
by stanford72
October 15, 2021
Great facility, efficient personne, comfortable waiting area, good price, great follow-up on scheduled appointments area, good price, great follow-up on scheduled appointments More
by markbader.braskem
Employees Worked With
August 03, 2021
Everyone was very kind (especially my sales agent, Mario Hudson), extremely knowledgeable, very helpful in finding the vehicle for me! As a first time car buyer, I couldn’t have asked for a more pleasant pr Hudson), extremely knowledgeable, very helpful in finding the vehicle for me! As a first time car buyer, I couldn’t have asked for a more pleasant process! Everything was top tier. Beginning to end. Thank you guys!!! More
by Jasmintimbers
July 22, 2021
Dan and Ken were very nice to me and knowledgeable. I was looking for safety in a car and Dan helped me alot to decide what I was going to get. I got a 2021 CX5 and I like alot and feel safe after my accide looking for safety in a car and Dan helped me alot to decide what I was going to get. I got a 2021 CX5 and I like alot and feel safe after my accident. More
by Linda
June 05, 2021
Ken Chin was an outstanding sales person. He made the whole process very easy. They offer a huge selection of Mazdas. Management and sales team are on point. Great all round experience from the Nucar Maz whole process very easy. They offer a huge selection of Mazdas. Management and sales team are on point. Great all round experience from the Nucar Mazda team. More
by JLiles4
Employees Worked With
April 22, 2021
We just purchased a Mazda 3 hatchback 2.5 liter turbo. We had researched hatchbacks as we did not like the handling, ride height or bulkiness of SUVs including our own. After driving many, we chose the Mazda had researched hatchbacks as we did not like the handling, ride height or bulkiness of SUVs including our own. After driving many, we chose the Mazda and chose Nucar because it was friendly, offered a good price and met our request on the trade in without argument. More
by kaufman3
Employees Worked With
Angelo Garcia
April 07, 2021
I recently bought the CX-5 carbon edition from Nucar Mazda. I reached out to many dealerships to locate this car. Steven the sales manager reached out to me personally and through email. and then Ken a Mazda. I reached out to many dealerships to locate this car. Steven the sales manager reached out to me personally and through email. and then Ken also called and emailed me. From the talks i had i decided to come there right after work. They had the car there ready to go they immediately looked at my trade. negotiation was nice and easy no pressure at all. Finance manager Thomas was made the process very smooth in finance. I have to say this has been my best car buying experience ever. Steve, Ken and Thomas did a great job. I would 10/10 recommend anyone to buy a car for this dealership. Thanks guys! More
by jeromepatterson1991
