Nucar Chevrolet of Woburn - Service Center

Ignored not kept up to date with work Not caring or to busy to receive stuff I’ve asked for and having no car for over a week If I could give it minus stars I would busy to receive stuff I’ve asked for and having no car for over a week If I could give it minus stars I would More

Pleasant and very accommodating . I was able to get an appointment very quickly. The service rep was able to explain the situation in full detail . I was able to get an appointment very quickly. The service rep was able to explain the situation in full detail . More

The service guy was very helpful and kept me informed about what was going on with my car about what was going on with my car More

People pleasant. Only concern is waiting 2 hours for an oil change when you have an appointment. Only concern is waiting 2 hours for an oil change when you have an appointment. More

Poor customer service. I brought my vehicle in for an oil change and asked them to diagnose a noise I was hearing in my wheels. Thought it may be related to the brakes or s I brought my vehicle in for an oil change and asked them to diagnose a noise I was hearing in my wheels. Thought it may be related to the brakes or suspension. Was told a test drive was done and nothing was found, everything was all set and the vehicle was ready for pickup. I then remembered getting a notification on my dash saying the brake monitoring system needed to be serviced. I meant to mention this when I brought it in for the oil change but forgot to do so. I called them back asked about the test drive and was told they couldn’t duplicate the noise I was hearing on the test drive and that the vehicle had been placed on a lift and everything looked fine. I mentioned the brake monitoring service message I received and they said it would have to be put back into the shop again. About an hour later I received a message saying that the vehicle needed new pads rotors and quite possible new calipers in the back end to the tune of $2,600 in parts alone not to mention probably another $800 in labor. I asked how this was not picked up in the initial “test” drive or life inspection. I was told they weren’t sure. I will not be back and I’ll make sure to pass this story along to any other prospective Chevrolet customers. I purchased this vehicle off a lease from a relative who has leased at least 4 other vehicles from this dealership and they will not be back either. More

Work was done accurately and on time. Every person that I had contact with from check in to check out were courteous and professional. Every person that I had contact with from check in to check out were courteous and professional. More

Very accommodating took us promptly after we were towed in from a long distance by aaa in from a long distance by aaa More

The assistant from Dylan P was exceptional he was patient,caring and worked to get my repairs completed he is an asset patient,caring and worked to get my repairs completed he is an asset More

They were very attentive when it came to my car getting the best service which I appreciated because this car was not brand new. They kept me apprised of the services and parts they were going to do and wh the best service which I appreciated because this car was not brand new. They kept me apprised of the services and parts they were going to do and when it would be done. I was very happy. More

Courteous personnel waiting to assist you with any issues you may encounter with your vehicle. Can’t beat the 20 year/200k power train warranty. you may encounter with your vehicle. Can’t beat the 20 year/200k power train warranty. More