Nucar Chevrolet of Norwood

Went there to but a Chevy Silverado 1500 ZR2 but they didn't have the color I wanted. They then told me they found one with all same options and the color I wanted at another dealer. When I agreed, they didn't have the color I wanted. They then told me they found one with all same options and the color I wanted at another dealer. When I agreed, they was able to get the truck. When I went there and saw the truck, it didn't have the multi function tailgate. The sale person, Phil, said it was an oversight. I asked them to just order the tailgate I agreed to, but they said they won't. He said it would have to come from the factory. The manager also said they wouldn't order the correct tailgate. It would have to come from the factory. I asked if the vehicle was involved in an accident, could the tailgate be ordered. They said yes, but that's a different situation. I don't see how? I just wanted the truck with the accessories I agreed too. They didn't even try to work things out. Wouldn't even call the general manager. I wasted hours working on buying this truck, to include travel and getting the financing. I walked away! Very unprofessional and disappointed. Would not recommend using this dealership. THEY DON'T HONOR THEIR AGREEMENT! More

Nucar has knowledgeable people working there. The Service Department is wonderful. I love my 2017 Cruze that I bought there when it was Boch Chevrolet. The Service Department is wonderful. I love my 2017 Cruze that I bought there when it was Boch Chevrolet. More

Very good service. I had an emergency situation and Wayne took care of my situation promptly. I had an emergency situation and Wayne took care of my situation promptly. More

I was on time but the appointment ran about half an hour late, to be expected in the afternoon I guess. Everyone is pleasant and professional, and I was pleasantly surprised to find that my oil change was f late, to be expected in the afternoon I guess. Everyone is pleasant and professional, and I was pleasantly surprised to find that my oil change was free. More

Work is done professionally, but the wait time does not worth it, wated for 9 hours for an oil change! worth it, wated for 9 hours for an oil change! More

Not a lot of help. Felt rushed. Poor service. Long wait for car to be ready. Felt rushed. Poor service. Long wait for car to be ready. More

Good Good She was good to deal with helpful and tentative I'm not saying anymore I'm not saying anymore More

I drove in for my 10:15 oil change appointment - requested online and very convenient - and was immediately met by a greeter who directed me to the service lobby. I was greeted immediately by Mike. requested online and very convenient - and was immediately met by a greeter who directed me to the service lobby. I was greeted immediately by Mike. He checked and noted that I was also due for a tire rotation. I used a service coupon from the coupon book that was given to me when I purchased the vehicle in November of '23. It covered the cost of the oil change, a nice perk in this era of $80 + oil changes. Mike gave me a 1 - 1 1/2 hour wait time, and I proceeded to hang out in the nice customer lounge and watch TV, then wander over to the showroom and scope out some new SUVs. Like clockwork, my vehicle was ready at 11:30. Wrapped up with Mike who couldn't have been friendlier, hit Lambert's for a great lunch, and was back in my driveway by 12:15. Perfect. Very pleased. More

The person who help me before,and last was very good l will give him a 10 will give him a 10 More

Alex was very professional and knowledgeable with the vehicle and answered all questions that we had vehicle and answered all questions that we had More