Nourse Ford

I know who you are. In fact, you were still with Pioneer when I bought my car and didn't sell out until the October 17, 2024, nearly a year after I had my car. I've act In fact, you were still with Pioneer when I bought my car and didn't sell out until the October 17, 2024, nearly a year after I had my car. I've actually been told, you are still affilidated with them. My car was not my even gone over to be "Certified" (that was from one of your own employees) and so far as Marietta is concerned, that was only where we met to sign the paperwork, not from where I bought, which was from Nourse. What happened to me is totally uncalled for, and even dangerous. Just because you "sold" off from Pioneer, the car still came from YOU. I was looking for a good used car when I found a 2011 Buick Regal CXL online through Pioneer Nourse Automall. Passing their financial qualifications, Willow West brought it to me to a dealership in Reno, WV, on November 18, 2023. At that time, Willow told me the tire light was on because someone had not lined up the tire sensor, ruining the tire from the inside out. She told me to bring it to the service department there in Reno, to Cody, in Service Department, and he would take care of it on Monday. My real problem began as soon as I pulled out of their parking lot, and the engine light came on immediately. When I got to the first stoplight - about a quarter mile, the car began sputtering and turning off and on. It continued sputtering every time I stopped or slowed down, all the way home. It has done that ever since. The service department did NOTHING on Monday to help me. They denied there was anything wrong with my car. From this point on until today, Feb 26th, 2026, I have been put off, told to wait, told there was nothing wrong with the car, have been ignored or turned away with everyone associated with this company that I have brought this car to. It was towed to my house last spring (2025) when it finally died for good. It has not run since; and all the while, after complaining to Nourse, Pioneer, Ohio Attorney General, Buick Corporation in Detroit, and the BBB of Ohio - all I got was lied to, ignored, and put on permanent hold – spinning in circles with the same answers over and over. They are well aware of my car and it's problems. I've complained since the beginning. Nourse said I would have to tow the car (2 hours +) back to their dealership in Ohio, with no rental available for me to use, while they go over the car – even though it was a “hardship,” as they said. It's not a hardship, it's an impossibility - and they've known that. I still made regular payments and insurance on time - and have had no use out of the car whatsoever since last spring - after being told it would be okay to drive after I first presented the problem to their service department in Reno. It only got worse! Matheny GMC, our Buick dealer in Parkersburg, was willing to look at it last week. The reason the engine light came on and kept cutting out (as well as a dozen other things - like the brakes suddenly coming on while you're driving on the interstate!), was the high pressure fuel filter failure pushing the gas into the engine, which causes the entire system to fail and, eventually, catch on fire. If you're smart, you will NOT BUY FROM NOURSE or PIONEER. They say some of their used cars are "Certified Pre-Owned." If this is true, they would have immediately caught the high-pressure fuel pump that ruined my engine. I was told my car will never run again. This is NOT ACCEPTABLE! I am an older, disabled woman and I desperately needed transportation. DON’T BUY FROM THEM - RUN!! More

Jason in service is a joke! !!! Lied, needless to say my car still isn’t fixed ! Had it since 4/11/25 , explain the issue we were having , paid over $200 for it to be towed there !!! Lied, needless to say my car still isn’t fixed ! Had it since 4/11/25 , explain the issue we were having , paid over $200 for it to be towed there. Wife called Saturday and he said driver drove it 20+ miles and no issues. The engine light wasn’t on anymore so they could read the code even though we showed him the code it pulled which was turbo, mind you they had recently just put new motor in my car due to a recall , 10k miles on my engine and it shouldn’t be having issues. He argued nothing was wrong , no noise . Lied again on Saturday saying Monday he’d have another driver drive 40-60 miles to see if the hissing sound would come from my turbo again , I called yesterday he said we’ve drove it a total of 60 miles no issues , go pick it up today for them to hand over the key , paperwork was left in the car!!!!! Look at the paperwork and they really only drove it 20 miles the entire time, needless to say a call to corporate and a bad review will be for nourse ford & Jason! He was rude, unprofessional and arrogant as they come! More

Went there 3 weeks ago and talked to him and he said they could get my truck in Monday so I had it towed there. They didn’t get it in said it would be a few days then he said next Monday again then said a fe could get my truck in Monday so I had it towed there. They didn’t get it in said it would be a few days then he said next Monday again then said a few days this continued for 3 weeks. EXCUSE AFTER EXCUSE! I would call no one would answer would leave a message and they never returned a call. I would have to drive to Chillicothe just to be lied to again! I took it there because my insurance said they were there premier service shop. They were not returning the insurance company’s calls either. I had the truck towed to another service center. More

Had our truck serviced here recently. Paid high dollar for a transmission flush that they put the wrong fluid combo in. When we let them know they offered to give us a jug of transmission Paid high dollar for a transmission flush that they put the wrong fluid combo in. When we let them know they offered to give us a jug of transmission fluid to do it ourselves!!!! Can’t get customer service to call you back!! Unfortunately they have just went really downhill in their service. More

turns out they didn't have the escape and did not receive it itno their inventory, so i am wondering why they advertised it on your sit?? it itno their inventory, so i am wondering why they advertised it on your sit?? More

I bought an explorer in October 2021 (after totaling my last explorer). Randomly 3 weeks ago it wouldn’t start & we had it towed to Nourse Chillicothe Ford service department. We were given an appt 9 days last explorer). Randomly 3 weeks ago it wouldn’t start & we had it towed to Nourse Chillicothe Ford service department. We were given an appt 9 days out but were told that they’d get to it sooner since it was towed there. We called the day before our appt, to be told that they don’t know where my car is & I would have to come there to find my car for them (xxx!?!). I take an hour out of my day, to drive into town & find my car for the service department that lost it. I took a picture of their tag in the vehicle & showed it to them. The 20-something gentleman was short & rude with me, took the tag number & said- it would be dealt with on the appt day. I then spoke with the manager to discuss why I am doing their job. He assured me he would get it looked at first thing Monday & call to let us know. I get to pick my car up, 3 weeks without a vehicle for an issue that was covered under warranty, with over a half a tank at drop off. I pick it up with 6 miles left of gas!!!!!!! 6 miles!!!! I filled it up with gas & still shows no gas with check engine light on. No worries as I had to get drenched in rain to return the vehicle to again do their job for them. Another 40 mins later of the mechanic working on the explorer and the 20-something laughing at me for being frustrated with their incompetence and inability to do a simple part of their job, they say my car is fixed. The customer service is the worst I have ever experienced. I would recommend paying extra to have your vehicle towed somewhere they care & value their customers. Do not waste your time or energy with this service center. More

Came in for Oil change, a recall and slow start issue. I came in 15 minutes before the appointment and was told it would be about an hour. Two hours and 13 minutes later I came out of the waiting area to I came in 15 minutes before the appointment and was told it would be about an hour. Two hours and 13 minutes later I came out of the waiting area to ask if there was an update. First excuse was it should be up anytime. Then he looked down at his desk and asked if I was Tom. I said yes. He said oh I have your keys right here your all set. That recall took a while. I asked what about the slow start. He said what do you mean? After some back and forth I found out only the recall was done. I was left in the waiting area with no contact or updates or even upsells. No RO signed so still waiting in service customer lounge for however long this oil change and slow start diagnostic. I don’t know if I’ll be back. Not that it matters to these guys. More

Helpful, smart, trustworthy team of people that helped me find a vehicle that fit my needs. Thank you! find a vehicle that fit my needs. Thank you! More

The Ultimate Buying Experience I recently purchased a new 2017 Ford F-150 from Nourse Ford at the EZ Lot. My salesperson was Carrie Waldron and she was amazing. She took all my want I recently purchased a new 2017 Ford F-150 from Nourse Ford at the EZ Lot. My salesperson was Carrie Waldron and she was amazing. She took all my wants, needs and desires for the new vehicle and found the perfect truck for me. I went to several other area dealerships and not one time was I greated with the hospitality and interests for my wants as I was here. Carrie worked very hard with me to get this deal where I wanted it but not one single time did she ever seem or appear to be pushy. Once the sale was done she took the time to fully introduce me to my new vehicle, to make she I had retrieved all of my personal items from my trade and make sure I was comfortable and confident in my new truck. More

Vehicle purchase I received excellent service when purchasing my new ford truck. The sales team was extremely helpful and made the experience stress free. I will for s I received excellent service when purchasing my new ford truck. The sales team was extremely helpful and made the experience stress free. I will for sure be using them for my next purchase. More